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Customer Service Manager

Location:
District Heights, MD, 20747
Salary:
55,000
Posted:
February 21, 2018

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Resume:

Roy Williams III

**** ****** *** ******* *******, MD 20743

P: 301-***-**** E: ac4j9b@r.postjobfree.com

Project Manager September 2008 – Present

Technica LLC

Fort Belvoir, VA

Supervise a crew of 15 personnel with the Fort Belvoir Disposal of Property (DOL) for government property disposal and storage throughout the metropolitan area, within a 50-mile radius. Liaison between a government customer representative and Technica LLC, directly responsible for all work effort associated with the worksite. All standard operating policies and procedures are enforced to control work operations and accomplish the required quantity and quality of work. Plan weekly and monthly work schedules. Establishes deadlines and priorities on the basis of the overall work schedules of the warehouse. Determine how many assignments will be fulfilled on a daily basis and which assignments will be delayed based on the number of employees needed for each specific assignment. Assign workers to specific tasks with an explanation of the work requirements and the proper procedures. Review work in progress or on completion. Provide advice to personnel when problems arise. Provide necessary guidance and insight to subordinate leaders and/or supervisor. Ensure that all motor vehicles, material handling equipment and fuel cards are properly utilized. Checks all required company and government documentation for quality and accuracy. Schedule and approves all leave of personnel. Make formal and informal performance appraisals as required by the Personnel Handbook. Counsels employees on problems and take informal corrective action on conduct or performance problems.

Transportation Supervisor September 2006 – September 2008

Iron Mountain

Landover, MD

Managed document storage, retrieval, and delivery for the third largest storage facility in the US. Supervised and provided direction and leadership to eight employees. Organized, planned and optimized daily routing for deliveries. Oversaw the timely dispatching of vehicles based on various priorities. Tracked daily overtime and number of deliveries and pickups. Provided and effectively communicated daily resolutions, to customer. Provided all logistical guidance for Iron Mountain records management. Compiled daily personnel metrics (i.e. cost, overtime, loss time, and actions per hour) in to a Power Point presentation to brief Management weekly. Manage the Media storage, Tape rotation, indexing of client material and special projects. Ensured all vehicles and drivers remained in compliance with DOT regulations. Managed a warehouse of one-hundred and fifty-thousand Publications for delivery.

General Manager December 2005 – September 2006

U-Haul

Suitland, MD

Manage the daily dispatching of 25 In-Town truck rentals. Dispense propane, install hitches on cars/trucks, to include, automotive/trailer wiring. Supervise 500 storage facilities. Manage the sales, and inventory control and receive reservations for equipment rental. Open and close operation and daily bank deposits. Auto-body repair on all U-Haul trucks, and trailers. Knowledge of Computer Application, Web Best for parts, inventory, and order processes. Responsible for the maintenance of bi-weekly payroll for 9 employees. Accounts Payable/Receivable, Credit & Collection, Telemarketing, Typing, Data Entry, and Microsoft Word.

Security System Operator (SSO) May 2005 – December 2005

Bureau of Engraving & Printing (BEP)

Washington, DC

Perform duties related to the control, operation, monitoring, and review of the BEP’s computerized security systems/subsystems. These systems include, (1) Access Control; (2) Closed Circuit Television System (CCTV) Product Security Monitoring & Recording Program/system; (3) Intrusion Detection System (IDS); Visitor Access Control System (VACS); Video Badging System (VBS); Key Control System (KCS); Fire Management System (FMS) and associated ancillary components, sub-systems and equipment. Prepare alarm texts, system maps, and programs Access Control/IDS/CCTV systems.

Operations Manager August 2004 – May 2005

The Arbeit Group (TAG)

Bethesda, MD

Directly oversaw an organization's operations, policies, objectives, and initiatives, utilizing 15 years of experience in the field of operation, concepts, practices, and procedures. Managed the bi-weekly payroll entry using QuickBooks for employees, covering several contracts. Planned and executed the accomplishment of a variety, of tasks, and goals. Supervises and directed employees on the job. Formulated a wide degree of creativity and latitude for newly assigned tasks.

Material Handler January 2003 – August 2004

Brook Army Medical Center/Westaff Contractor

San Antonio, TX

Delivered medical supplies from warehouse staging, receiving, and prime vendor areas to POU/CAIM customers. Delivery areas included pediatric clinic, Family Medicine, Ortho cast/OR, and Physical Therapy. Conduct a physical inventory of over 500 items in Limb & Brace shop using a Hand-Held Terminal (HHT), scan and download supply quantity information into a designated terminal to generate a report from the Defense Medical Logistics Standard Support system (DMLSS).

Senior Logistician August 2002 – October 2002

Innovative Logistics Techniques, Inc.

McLean, VA

In support of Homeland Security, managed a Strategic Airport Security Rollout team (SASR), overseeing a 24/7 operation at the San Antonio Airport. Maintained day-to-day operations supporting forty-eight Mobile Screening Force personnel in the training of TSA personnel for the federalization of the San Antonio Airport. Providing customer service in an environment where customer service is of the utmost importance. Create, and maintain files for in-processing personnel, and maintain an Excel database to input and retrieve current On-the-Job-Training (OJT) status. Created PowerPoint presentations for briefing to our customers. Submitted Situation Reports (SITREP) to Corporate HQ’s.

First Sergeant December 1998 – August 2002

U.S. Army

41st and 228th Combat Support Hospital

Ft. Sam Houston, TX.

Managed personnel to support a 598-bed Combat Support Hospital. Maintain accountability of tactical vehicles estimated at 500K. Conducted monthly 10% layout of equipment for over 30 hand receipt holders to ensure accountability of equipment ranging from, communications, NBC, medical, maintenance, and operations. Operations Manager, in support of a 296-bed Combat Support Hospital. Coordinated deployment of tactical communication systems, in support of Bosnia operations. Maintained accountability of equipment estimated at 750K. Conducted monthly 10% layout of Property Book, equipment for over 30 hand receipt holders to ensure accountability of equipment ranging from, communications, NBC, medical, maintenance, and operations.

11/96-12/98. Senior Instructor, 369th Signal Battalion, Ft. Gordon, GA.

Senior Instructor/Recruiter for over 700 newly assigned personnel at the US Army Signal School. Directly manage 375 personnel on a daily basis. Validated the processing of all assigned personnel records, physical fitness, and health and welfare. Attain the certification to handle, transport, sort, and issue personal mail daily to personnel. Managed four buildings, which provided living space for 800 personnel.

Education & Training: BS University of Maryland (Candidate) Personnel Management Specialist Course Administrative Specialist Course DOD Mail Handlers Course Drill Instructor Primary/Basic/Advanced Military Academy Communication Security Course (COMSEC) Certified OSHA forklift training Radio/Wire Course DOD Force Protection briefing

Awards & Decorations: Meritorious Service Medal (MSM) Army Commendation Medal (ARCOM) Army Achievement Medal (AAM) National Defense Service Medal, Kuwait Liberation Medal, Southwest Asia Service Medal Audie Murphy Award Recipient Secret Clearance in the FBI archives



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