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Test Quality Assurance

Elk Grove, California, United States
February 21, 2018

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Adonna Guerrero

**** ***** ****** ***, *** Grove, CA 95624


S u m m a r y o f Q u a l i f i c a t i o n s

• Over 20 years of experience in Software Quality Assurance with a background in multiple industries

• Experience in successfully leading teams and implementing and supporting business and applications that require coordination of resource and project planning.

• Excellent organization skills and ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service.

• Work closely with and develop a positive rapport with application users, vendors, and business and technical professionals

• Strong analytical and critical thinking skills.

• Self motivated, self-directed and independent thinking as well as an effective team player.

• Ability to take the most highly complex problems, requirements, or strategies; research solutions and take from concept to implementation for desired outcomes

• Outstanding verbal and written communication skills. P r o f e s s i o n a l E x p e r i e n c e

Esurance, Rocklin, CA 5/12 - Present

Senior Quality Assurance Analyst

Responsible for delivery of high quality processes and practices necessary to produce products/services for the Esurance QA team. Ensure all processes are followed and quality risks are identified prior to project implementation. Responsible for ensuring quality delivery of test plans, test designs, test case authoring and execution, defect management, and metrics. Project level impact analysis to ensure sufficient testing coverage in the release. Maintain project(s) and workload. Provide oversight of documentation and test plans which encompass the business requirements specific to each web based insurance application. Involvement in product development from project inception to production. Work closely with project owners/product managers and business analysts to aggregate business requirements. Work with project teams through the requirement, design, test and implementation stages to ensure strict adherence to business requirements and intent. Identify and mitigate risks, issues, and plan dependencies. Manage multiple projects in multiple releases at a given time in a release bound process. Work in a cross-functional environment with geographically dispersed teams. Overall release/patch QA coordination, defect management & follow ups with dev management. Work within the IT group with QA and development to improve the quality of project documents and systems documentation. Monitor project throughout the cycle and provide reports on progress, results, issues and project status. Serve as a liaison between development and business units in the resolution of complex business or technical issues. Assist in the identification and implementation of processes improvements to increase department efficiency and reliability. Plan test execution projects and provide labor and resource estimates that meet QA Service Level Agreements (SLAs).

Randstad, Sacramento, CA 7/11 - 2/12

Quality Assurance Lead

Quality Assurance Test Lead managing multi application test teams of up to 8 and coordinating cross- functional teams and resources at California Independent System Operator (CAISO). Provide test deliverables, documentation and reports such as test plans, test creation/execution and defect reports, and final test summary reports to upper management as required. Work closely with CAISO IT and business staff and management and participate in goals/objective planning and prioritization. Work with QA to provide test effort estimates to assist with test schedule preparation and planning. Ensure test prep and test execution efforts are on schedule and identify and work with project management to resolve testing issues that are delaying implementation. Weekly and daily progress and defect status reporting. Ensure that staff adhere to quality standards by verifying test cases assigned to testers are designed properly, executed in a timely manner and defects logged appropriately. Web Service Testing (API and integration) using SOA Test and UI web testing. Create and manage test cases and test sets in Quality Center and execute functional, regression and security test cases. HP, Sacramento, CA 2/09 – 7/11

Test Analyst and Technical Lead

Technical Test Lead managing a test team of up to 13 and coordinating HP and DMV cross-functional teams and resources, testing the Information Technology Modernization Project at the Department of Motor Vehicles. Supervise and assist with testing tasks when necessary. Provide test deliverables/documentation and reports such as test plans, test creation/execution and defect reports to upper management as required. Work closely with HP and DMV staff and leadership to provide support, training and participate in goals/objective planning and prioritization. Test schedule preparation, planning and maintenance. Ensure testing is on schedule and identify and work with project management to resolve testing issues that are delaying implementation. Weekly, monthly and daily status reporting. Train and mentor other test analysts and ensure that staff adhere to quality standards. Verify all test cases assigned to testers are designed properly, executed in a timely manner and defects logged appropriately. Involvement with process creation, process rollout, resource planning, interviews and new hire training. Involved in the development of QA test processes, procedures and best practices. Created documentation for these processes/procedures and trained the client on these processes and procedures to pass on for use post implementation.

User Acceptance Testing (UAT), training, coordination, and support for statewide DMV field representatives for pre-production testing and release. Worked with the DMV Field Office Representatives to guide and drive a successful testing process. Act as a liaison between the UAT testers and the IT project team. Responsible for ensuring all test lab hardware, software, configuration and security access for each UAT tester is ready for testing prior to the arrival of the UAT testers. Responsible for troubleshooting and researching defects/issues raised and determining scope and severity before engaging the IT project team. Escalated any defects/issues to the project team when necessary. Test Analyst duties: creation of test documentation such as test strategies, test plans and test reports

(creation and execution). Test case creation, test set creation, test execution, defect management, requirements traceability and reporting using HP Quality Center. Quality Assurance beginning from the requirements creation through to implementation support collaborating with developers during product development and clients/customers during implementation. Requirements validation, functional, integration, system, regression, and user acceptance testing on a new web-based application. Amdocs, El Dorado Hills, CA 4/02 – 2/09

Delivery Department/Customer Implementations Management Team (9/06 – 2/09) Senior SME (Subject Matter Expert)

Quality Assurance testing of a broadband, cable and satellite application turned over from application development department using actual/converted customer data. Provide test deliverables/documentation and reports to upper management. Train and mentor other test analysts. Defect and test progress and status reporting. Customer application support and knowledge transfer prior to beta testing and final release. Test design/specification creation, execution, and defect management using Mercury Quality Center.

Product Development Department (4/02 – 9/06)

Senior Quality Test Engineer

Quality assurance of internet based customer service application designed for broadband, cable and satellite customers. Back end (white box) testing using Unix commands, SQL queries, server logs. Web service testing using and an in-house developed application program interface (API) testing tool (ctest). User Acceptance, component functional, enterprise integration, and regression testing on the Amdocs web based application. Test design/specification creation using Mercury Quality Center. Quality Assurance Lead of reporting data warehouse testing efforts with a team of 6 across east and west coasts, dealing with ETL (Extract Transform and Load), the HDS (Historical Data Store), and financial reports testing. Change management by tracking issues and providing detailed statistics and reports of the project using FOCUS (defect tracking system). Communication liaison between QA, development, and business partners. Trained and supported internal Front Line Support team to transition them to lead efforts dealing with Japanese partners (BSJ – BillingSoft Japan). Other duties include project management, time management, and requirements and design analysis (SDLC practices). E d u c a t i o n

California State University, Sacramento, CA

December 2000

BS in Management Information Systems

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