Christopher Garner IT Operations Manager

ac4j6a@r.postjobfree.com https://www.linkedin.com/in/chris-garner-42244239/ 832-***-**** Missouri City, TX 77489

Versatile IT professional with 20+ years’ experience maintaining corporate IT infrastructure, supporting, managing, and coordinating IT operations to ensure timely and effective services delivery. Intuitive leader with acute business acumen and expertise in building and leading high-performance teams to drive systems reliability and security. Detail-oriented problem solver, capable of effectively switching between either large-scale or detail-oriented approaches to achieve success.

Areas of Expertise include:

Information Security

Six Sigma

Operations Management

Network Administration

IT Service Management

Virtual Migration

Disaster Recovery

System Deployment

User Support

Incident Management

Technical Troubleshooting

Team Leadership

Professional Experience

Schlumberger Oilfield Services • Houston, TX • September 2006 to Present

IT Operations Lead

Coordinate and delegate responsibilities of IT support teams, overseeing support for multiple operations including hardware, network, server, applications, and peripherals support.

Key Accomplishments:

Mentor team members, communicating team goals, providing technology solutions, conducting performance and salary reviews, and overseeing work for quality and guideline compliance.

Drive assigned projects from initiation to completion, collaborating effectively with key internal and external stakeholders.

Ensure internal business technology services are functioning and available to staff; respond promptly and accurately to resolve technology issues.

Develop and deliver user and IT staff training on hardware, software, and network applications.

Manage and maintain DNC, MDC, and PDM networking technology for CNC machines.

Schlumberger Oilfield Services • Sugar Land, TX • September 2005 to August 2006

User Support

Supported more than 500 users, providing solutions to onsite networking issues at Sugar Land facility. Monitored and maintained computer systems and networks.

Key Accomplishments:

Provided technical support and troubleshooting, installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems.

Schlumberger Oilfield Services • New Orleans, LA • August 2003 to August 2005

IT Team Lead

Played key role as team lead for Eastern Louisiana User Support, managing multiple support personnel serving geographically diverse user population.

Key Accomplishments:

Interviewed, selected, and managed employees, coordinating work flow and prioritizing and delegating tasks, providing motivation and direction to create positive work environment.

Spearheaded project implementation, including email migration and radia deployment.

Additional Experience

Schlumberger Oilfield Services (APC), System Administrator, Austin, TX

Administered and maintained NT and Windows servers, troubleshooting issues and developing business solutions.

Schlumberger-GeoQuest (On-site at Conoco), Application Support Specialist, Houston, TX

Supported PC- and UNIX-based applications in mixed environment.

Longhorn Pet Supply, System Administrator, Houston, TX

Maintained UNIX network and Progress Database.

Education

Bachelor of Business Administration, Management Information Systems

University of Houston • Houston, TX

Certificates & Licenses

Microsoft Certified Systems Administrator

Microsoft Certified Systems Engineer

Microsoft Certified Professional

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