Resume

Sign in

Administrative Assistant Customer Service

Location:
Plymouth, Massachusetts, United States
Salary:
$17.00-18.00
Posted:
February 18, 2018

Contact this candidate

Resume:

Susan M. Heyd

** **** ******* * ********, MA ****0 v (781) 603 - 6723 (C) v (781) 603- 6723 (H) v ac4ivl@r.postjobfree.com

Objective

To obtain a position with a progressive health care entity that can leverage my diverse skills to

improve operational performance and client / patient satisfaction while creating growth opportunities

for future organizational and personal development.

Summary

A seasoned healthcare professional experienced managing various administrative and clinical

functions. Strong management and organizational skills. Capable of quickly establishing relationships. . Able to establish client / patient confidence using outstanding interpersonal communication skills.

A passion for delivering superior client / patient services in fast paced environments

Demonstrated ability working with physicians, practitioners and healthcare personnel.

Professional Experience

Beth Israel Deaconess Hospital April 2015 to January 2016

Patient Support Services / Full Time

Positive “can do” professional with a pleasant demeanor and approach.

Oncology medical administrator working in high volume, high demand environment.

Emergency room experience – responsible for managing effectively in a high capacity and stressful environment.

Skilled administration within the ER, Surgery, SBHC, Direct Admissions & Transfers.

Insurance knowledgeable – comprehensive ER / Admissions intake knowledge.

Manage all communications between unit personnel, numerous physicians and ancillary services.

Excellent interpersonal skills with patient and visitors – confident, calm, composed and reassuring.

Transcribe all written / electronic physician orders accurately and in a timely fashion.

Transcription activity includes M.A.R review and R.N / Pharmacy approval.

Review each patient record periodically and at the end of each shift to ensure physician orders are executed.

Arranges ambulance transports, Med- Flights, coordinates various clinical testing.

Ensures records are properly managed and available.

Room / Patient Status / Facility management expertise.

Collaborate with admissions / discharge services and other internal and external functions.

Outstanding administrative skills – telecom, computer and electronic medians.

Works well under pressure and “STAT” situations.

Diversified support capability – ICU, ER, Maternity, Cardiac, Hospice, Ortho, Oncology, Surgery.

HIPPA trained and knowledgeable.

Steward Good Samaritan Medical Center

Unit Coordinator / Patient Access Specialist

Brockton, MA April 2010 to April 2015

May 2002 to December 2008

Manage all communications between unit personnel, numerous physicians and ancillary services.

Excellent interpersonal skills with patient and visitors – confident, calm, composed and reassuring.

Transcribe all written / electronic physician orders accurately and in a timely fashion.

Transcription activity includes M.A.R review and R.N / Pharmacy approval.

Review each patient record periodically and at the end of each shift to ensure physician orders are executed.

Arranges ambulance transports, Med- Flights, coordinates various clinical testing.

Ensures records are properly managed and available.

Room / Patient Status / Facility management expertise.

Collaborate with admissions / discharge services and other internal and external functions.

Outstanding administrative skills – telecom, computer and electronic medians.

Works well under pressure and “STAT” situations.

Diversified support capability – ICU, ER, Maternity, Cardiac, Hospice, Ortho, Oncology, Surgery.

HIPPA trained and knowledgeable.

New England Sinai Hospital

Unit Coordinator

Stoughton, MA December 2008 to April 2010

Manage all communications between unit personnel, numerous physicians and ancillary services.

Excellent interpersonal skills with patient and visitors – confident, calm and reassuring.

Coordinated resource management activities and payroll.

Transcribe all written / electronic physician orders accurately and in a timely fashion.

Transcription activity includes M.A.R review and R.N / Pharmacy approval.

Eastern Utilities Electric Company

Administrative Assistant

Brockton, MA May 1988 to July 1998

Skilled with high pressure situations.

Excellent customer service skills.

Strong multi tasking ability.

MS Office Skills.

Education

Southeastern Regional Vocational School

Certificate – Professional Office Supervision & Administration September 1987 – June 1988

Skills

Proficient with MediTech Medical Management Software

Knowledgeable with Microsoft Office

References Available Upon Request



Contact this candidate