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Customer Service Sales

Location:
Durban, KZN, South Africa
Salary:
5000
Posted:
February 18, 2018

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ROMEO T KHOZA

RESIDENTIAL ADDRESS** Manzekhofi Road Hambanathi TongaatTelephone: 074 9474 728Email: ac4itn@r.postjobfree.com

PERSONAL PROFILE

My name is Romeo Thamsanqa khoza I am a 29 year old male I am from Tongaat I have a nationally recognised certificate in Contact Centre Support Level2.I have been working as a customer service agent for the past 3 years for companies such as Primeserv Hr solutions,Cellc,Velociti,Talk International.During these years i have gained a lot of experience and information about the customer service industry such as sales,data capturing,telephone manner,dealing with different types of customers and systems used in contact centers such as CRM.my goal is to be employed by a company as a customer service agent or similar and to help the compamy grow and be part of a winning and professional team.

CAREER HISTORY

TECHNICAL CUSTOMER SERVICE CONSULTANTVelociti01-02-2016 t0 30-09-2016Work duties:

Assisting customers over the phone with their blu label devices.

Providing technical solutions and trouble shooting devices.

Educating customers about their devices how they work .

Assisting with updating clients information

Advising clients of their account status

Daily maintenance of customers account

Assisting with queries

Customer satisfaction and providing customer information on monthly statements

CUSTOMER SERVICE CONSULTANT

PRIMESERV HR Solutions

07-04-2014 to 23-11-2014

Work duties:

setting meetings with clients

customer services

sales of short courses and full qualifications

data capture

Telesales /Telemarketing

Cold calling.

CUSTOMER CARE AGENT

CELLC

11-08-2013 to 25-01-2014

Assisting cellc contract customers with their accounts.

Reaching monthly kpi's

Data Capturing

Updating account information

Team player

CONTACT CENTRE AGENTTALK INTERNATIONAL10-06-2012 to 25-04-2013Work duties:

Calling clients in the UK selling products

Meeting Targets

Assisting Customers

Making Sales

Team player

KEY COMPETENCIES AND SKILLS

PROFESSIONAL SKILLS

Problem Solving

Good Listener

Telecommunication skills

Dealing with customers

Contact centre operations

Work well under pressure

Computer literate

PERSONAL SKILLS

Fast learner

Problem solver

Team player

Good communicater

Professional

Hard working

Brain stomer

Good listener

ACADEMIC QUALIFICATIONS

School name:Tongaat Secondary School2006-2007Qualifications :Matriculation(2007)School :Monyethla 2012-2013Qualifications :Contact Centre Support Level2

REFERENCES

Name:

Eulaine Kruger

Address:

Durban

Telephone:

031*******

Email:

ac4itn@r.postjobfree.com

Job title:

Branch manager

Name:

Nhlakanipho Cossa

Address:

Po Box 422 Tongaat

Telephone:

074-***-****

Email:

ac4itn@r.postjobfree.com

Job title:

Lifeguard



Contact this candidate