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Senior Microsoft Systems Engineer

Stratford, Connecticut, United States
February 26, 2018

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A self-motivated IT professional with extensive hands-on experience in Microsoft Networking, Server administration, Desktop Engineering, and Technical Support. Outstanding interpersonal strengths illustrated by building strong relationships with the end-users and peers. Having exposure to a wide range of technologies and able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives.

Technical Expertise

Certifications: A+, MCSE NT 4.0, MCSE 2000, MCSE 2003, MCSA 2003, VMware Certified Professional 5 (VCP5-DCV)

Software: Windows 7/10, Windows Server 2008, Windows Server 2012. Microsoft Exchange 2010/2013, WSUS, WDS, MDT 2010, Active Directory Services, Citrix, Symantec Endpoint Protection, Symantec Backup Exec, Symantec Vault, Zerto backup and replication, Veeam backup.

Hardware: HP ProLiant, IBM x86 Servers, Dell PowerEdge, Quantum Tape Library, DXi Quantum appliances. EMC VNxe3200, EMC Data Domain, Dell EqualLogic.

Systems Engineer 2017 – 2018

Responsibilities include general installation, proactive maintenance and administration of servers, workstations, and network equipment and other infrastructure components while minimizing the impact of any potential unplanned disruptions.

• Primary responsibility supporting VMware infrastructure including Windows servers, and Citrix Xendesktop implementation, setup, configuration and troubleshooting.

• Support the physical and virtual server environments including activities such as provisioning, maintenance & troubleshooting.

• Active Directory administration, DHCP, DNS, Group Policy configuration.

• Assess the current environment and operational framework, and identify areas of improvement.

• Provide second/third level support for technical issues requiring assistance or escalation.

Senior Systems Engineer 2016 – 2017

Sr. Systems Engineer responsible for architectural design, provisioning, installation, operation and maintenance of the enterprise computing environment. Systems administration and support of all applications, end user computing technology devices, application and system servers, network, and overall IT infrastructure support as well as all outsourced services retained by the company. Provide wide-ranging support across retail and commercial banking platforms.

• Assess the current environment and operational framework, and identify areas of improvement.

• Develop, and maintain Standard Operating Procedures for new VDI/VSphere environments in both production, and DR locations following best practices.

• Assist in the design, and implementation of system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.

• Project planning and documentation practices.

• Technology Audit process and ongoing requirements.

• Systems and application administration operations.

• Operating system security configuration and management.

• Issue and Incident Management through ticket system.

• Change management.

• Support daily technology operations for branches and corporate offices

• Active Directory administration, DHCP, DNS, and Group Policy configuration.

• Manage VMware ESXi hosts; deploy VMware updates, and MS Security patches to all servers, and workstations. Perform any other planned maintenance activities on an established cycle.

• Support the physical and virtual server environments including activities such as provisioning, maintenance & troubleshooting.

• Manage Storage array (SAN) including storage review, capacity planning, and patching.

• Coordinate and perform physical to virtual migrations, and decommissioned the migrated physical servers.

Senior Microsoft Systems Engineer 2015 – 2016

Sr. Systems Engineer responsible for implementing and maintaining the design and integrity of customer’s Windows systems and Software, along with coordinating complex projects.

• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.

• Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, Terminal Services/RDS, and Office 365.

• Engineer and implement system solutions for customers using technologies that meet their needs.

• Implement and support disaster recovery solutions

• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

• Remote access solution implementation and support: VPN, Terminal Services, and Citrix

• Service Ticketing system/application data entry and queue management

• System documentation and consulting services to include system reviews and recommendations

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

• Design, implement, and support backup and disaster recovery solutions.

• Provide second/third level support for technical issues requiring assistance or escalation.

• Lead or participate in project tickets and phases in company systems as assigned by Project Manager.

Senior Technical Support Specialist 2007 – 2015

Primary responsibility for the configuration, maintenance and administration of VMware ESXi/VDI hosts, Windows Servers, Active Directory and LAN services. Act as backup to the manager for all other server, network and infrastructure system administration responsibilities and projects, as required.

• Primary responsibility supporting VMWare infrastructure including Windows servers, and VDI implementations setup, configuration and troubleshooting of a VMware view architecture, configuring gold base images, creating inventory pools, deploying and migrating servers and desktops.

• Support the physical and virtual server environments including activities such as provisioning, maintenance & troubleshooting. Active Directory administration, DHCP, DNS, Group Policy configuration.

• Maintain and support the on premise Microsoft Exchange 2010 environment and all messaging components.

• Research, test and approve installation of Windows security patches using WSUS.

• Install, monitor and manage corporate anti-virus software.

• Responsible for daily backups and procedures, verifying backups and replication. Assist with the development and testing of Business Continuity and Disaster Recovery Plans.

• Improve early detection of problems and use root cause analysis to reduce the likelihood of future failures.

• Coordinate and perform physical to virtual migrations and decommissioning of the migrated physical servers.

• Desktop support and engineering technologies to facilitate the desktop infrastructure for field offices and corporate locations.

• Spearheaded completion of major migration to bring systems up to date including Windows NT, Windows 2000, Windows XP and Office 2003 to Windows 7 and Office 2010. Documented user profile migration settings and files to achieve a non-disruptive migration, and minimize calls to the Help Desk.

• Created new Group Policies to automate manual tasks, enhance stability across the enterprise, and to replace old NT style login scripts

• Provided hands-on configuration and validation of design, as well as production deployment and migration.

• Researched, and implemented Track It! Help Desk software to measure Help Desk performance, build knowledge base and improve support and customer satisfaction.

• Technical lead on various mergers, acquisitions and integrations IT projects.

• Provide effective, responsive desktop support for approximately 150 on-site and remote users.

• Provide second/third level support for technical issues requiring assistance or escalation.

• Set up new users and train them on system usage, corporate standards and Information Security.

Systems & Network Administrator 2001 – 2007

Responsible for day to day administration of an Active Directory Services enterprise infrastructure running various Microsoft, and third party products in a network spread over several locations.

• Work with management to define business and systems requirements for new technology implementations.

• Developed and implemented Windows security, network and Internet usage policies for NCT headquarters and subsidiaries.

• Recommend, schedule, and perform network improvements, upgrades, and repairs.

• Prepare reports detailing support issues, resolutions, and project status.

• Administered and maintained end user accounts, permissions, and access rights. Desktop support for approximately 100 users in the UK, Japan and USA.

• Installed, monitored and managed corporate anti-virus software

• Lead technical resource and project manager for a migration from a multi-domain Windows NT domain into a single, homogenous Windows 2003 domain Active directory services infrastructure. The project also involved replacing server and desktop hardware, software and transitioning the organization to DHCP and a new IP addressing scheme.

• Organized and managed an entire move into new office space with minimal network downtime ensuring proper environmental conditions for the technology infrastructure

• Setup, deployed and a Mitel 3300 CXi VoIP telephony solution supporting 60 users, replacing the legacy POTs system.

• Performed day-to-day administration functions, backup and restoration, file server maintenance.

• Setup, deployed, maintain and troubleshoot Citrix Metaframe Server 4.0

• Designed, documented, and implemented a secure wireless solution. Utilized Certificates Authority, IAS, and Active Directory with Radius.

• Reconfigured Cisco router with new firewall access-lists to increase network security, and to allow traffic needed for Terminal Services and Citrix server, remote access, etc.

• Performed hardware and operating systems refreshes on all systems with zero application outages.

Help Desk Analyst 1999 – 2001

• Take primary responsibility for handling and tracking incoming requests.

• Responded to trouble ticket queues, documented problem status, resolution, and escalating problems as required using Support Logix Help Desk Software

• Responded and resolved customers’ post-installation questions in a timely fashion and when appropriate dispatched field technicians to perform on-site, technical service.

• Coordinated and assisted with remote upgrades and routine maintenance on customers’ databases.

• Provided training for new employees.

• Assisted with product development (hardware and software) and quality assurance especially regarding usability issues.

Technical Education

Gibbs College Norwalk, CT

Certificate, Computer Technical Support

New Horizons Computer Learning Centers Trumbull, CT

Certificate, Implementing and Administering Microsoft Windows 2000 Active Directory Services

New Horizons Computer Learning Centers Trumbull, CT

Class, VMware vSphere: Install, Configure, Manage v5.0

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