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Customer Service Engineer

New Port Richey, Florida, United States
February 18, 2018

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***** *** ***** **

Gold Bar, WA. 98251

Hm.: 360-***-****

Cell: 425-***-****

Dear, Hiring Team

As an experienced manager in commercial, industrial, healthcare, and hospitality.

I serve as a recognized technical specialist, on matters within area of expertise providing advice on the resolution of major technical problems of marked importance to the organization. Providing technical expertise on programs and projects with substantial fees and ROI’s, developing standards for diverse activities.

I uphold engineering ethics and standards of conduct. Providing impeccable customer service through “Urgent Responsiveness & Genuine Care” Conducting technical training workshops and serving as mentor to less experienced engineers and other technical professionals.

As an Energy Engineer, always monitoring utilities, designing and implementing Green alternatives. To ensure the most efficient energy programs are implemented. Providing comfort and energy savings, with consistency from property to property.

Throughout my career, my most distinguished strengths have been best described as:

Analyzing projects and making cost-effective design recommendations, monitor design approaches and makes final design decisions.

Managing a diverse range of properties, 20 acres to over 1000 acres, managing 7 to 50 associates.

Property analysis for Preventive Maintenance standards and Recommissioning

Provide critical input data to the Repairs/Maintenance and Capital budgets, monitoring budget conformance.

Ability to be creative and verbalize these ideas, to both upper management and owners.

Re-position the property in the market “Appreciation verses Depreciation”, tenant/guest retention.

Broad experience in oceanfront and marine engineering.

I believe the type of person you are looking for is best described as a knowledgeable leader. This person not only needs to have the knowledge of many facets of running a facility such as yours, they must also have the ability, to lead personnel with the same type of TQM commitment to excellence and service, so that the team can act as one in a smooth, coefficient fashion.

Thank you for your time, and I would love the chance to meet with you in person to share these thoughts.


Michael Knight


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Knight Products: Product Design & Patenting; five new products from conception, design, engineering, and prototype, for Edison Nations Products “Sky Mall”.

Received two awards from Marriott’s Annual Engineering Conference “Everything in Working Order and Engineering Friendliness”.

BOMA, Local & Regional Building of the Year, Denver National Bank Plaza, .5mil sf

Awarded a National Commendation; from the National Council on Vocational Education in Washington D.C. for Strengthening the HVAC Technical training program.

Twice awarded 1st Place for Outstanding Technical Program Advisory Committee; by Colorado Vocational HVAC Advisory Council.

Awarded Outstanding Technical Advisory Committee; by the Colorado State Board for Community Colleges and the State Council on Vocational Education.

Building Operation & Management Magazine

Article on architectural renovations savings of $125,000 at Denver National Bank Plaza.

Designed & implemented an acoustical ceiling tile resurfacing program.

Building Magazine

Article on utilizing Auto-CAD for building blueprints and layering at the Denver National Bank Plaza. Taking the lead in establishing new standards in tenant remodeling for Met Life Real Estate.


Journeyman: (electrical, Class A&B boilers, refrigeration/HVAC, plumbing, construction, clean rooms)

CPO Certification for commercial pools and water features, water treatment

Chesterton & Syncro Flo pumps and seals certified

Marriott Hospitality TQM customer service training Certified

Westins Hospitality TQM customer service training Certified

AED and CPR certified

Delta Controls Canada; factory trained on energy engineering and facility automation controls

Trane EMS automation controls

Alerton EMS automation controls

Distech EMS automation controls

KMC EMS automation controls

EMON KWH meter reading software

Card Access security and CMMS surveillance systems

Fire Life Safety systems, annunciators, alarms, ADA devices

University of Hawaii; Building Management

BOMA, Building Operating & Management Association, SMA

TH. Pickens Vocational Center; HVAC, Pumps, & Boiler Systems

* Numerous training courses pertaining to all aspects of building engineering and mechanical systems, employee training, all OSHA regulatory safety.


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Parkway/Cousins Realty - Tampa Portfolio Chief Engineer

(2 mil. sf down to 1.6 mil sf.) Class A, Comm. Prop.

Recommissioned all mechanical and EMS systems, designed cooling tower bypass to

Sheraton Riverwalk Hotel - Director of Engineering (sold)

Tampa, FL

6/2015 to 12/17

Tampa, FL

Engineering & Operation Services, implemented a Work Order system,

Preventive Maintenance program, and an R&M Checkbook & PO system.

2013 to 6/2015

Knight Products - Director Product Engineering

Ozona, FL

Five products from; (conception, design engineering, prototype)

2010 to 2013

Hilton, Bush Gardens - Chief Engineer (sold)

Tampa. FL

Designed and implemented a Preventive Maintenance and Work Order program

2009 - 2010

Safety Harbor Resort & Spa - Director of Engineering

Safety Harbor, FL

Original opening, returned for re-commissioning of property for new owners 1995 to 1997

2006 to 2008

Designed a Reverse Osmosis water treatment plant system, distributing 50,000 GPD.

On site bottling plant, resulting in a savings of $3,000 per month

Highwoods Properties - Chief Engineer

Orlando, FL

Portfolio of (5) hi-rise properties

Energy savings of 30%, monthly by re-commissioning all control systems.

2004 to 2005

EES – Project Manager

Ozona, FL

Managed Real Estate purchasing, rehabilitation, and sales, for residential properties.

2001 to 2004

CB RICHARD ELLIS, Inc. (road warrior) – Westcoast FL Facility Manager

Clearwater, FL

Am-South Banks (52) branch locations

2000 to 2001

Complete Property Services, Inc. (road warrior) – Project Manager

Oldsmar, FL

Hospitality Renovations, East coast, New York to Miami

1998 to 1999

Westin St. John, Resort - Director of Engineering (startup opening team)

St. John, USVI

Opening & re-commissioning of a (56) acre resort. (50) engineers

1997 to 1998

Marriott’s Frenchman’s Reef Resort & Morning Star – Chief Engineer

St. Thomas, USVI

Managed Engineering & Operations of (2) resorts, (50) engineers


Islander on the Beach Resort – Director of Engineering (1-yr Project)

Kauai, Hawaii

Property engineering & re-commissioning project

Managed resort rehabilitation project to all guestrooms and common areas.

1992 – 1993

Denver National Bank Plaza – Director of Engineering

Denver, CO

500,000 sq. ft. 26-floor commercial high-rise

1983 –1987 & 1989 - 1992

*** BOMA Local & Regional Building of the Year, chiller controls, cut peak KWD 25%

Humana Hospital Aurora Medical Center – Plant Operating Engineer

5 Star CMS, 346 beds, chillers, boilers, steam plant, sterilizers, medial gas

Aurora, CO

1979 - 1983

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