Lorraine H. Peterson

*** ****** ***** **

Smyrna, Georgia 30080

678-***-**** (Mobile)

ac4ish@r.postjobfree.com

OBJECTIVE: Seeking a career opportunity that promotes growth, utilizing my experience and acquired skills

PROFESSIONAL

EXPERIENCE:

2015 – Present Customer Service Professional

United Healthcare, Kennesaw, Georgia

Respond to members’ inquiries enrolled in AARP Medicare Prescription and Medical Plans including claims billed by doctors, and looked up medications

Process eft and credit card payments and made payment arrangements

Provide members’ information on formulary and nonformulary drugs as to their copay amounts assisted member in locating doctors in their medical plan, schedule appointments, process coverage and organizational determinations

Make outbound calls to doctors, pharmacies and Medicare to follow up on member’s prescription and medical coverage

2010 – 2015 Sales Associate

Michaels, Smyrna, Georgia

Assisted customers with purchases by providing excellent customer service; exceeded daily sales goals

Maintained and processed store’s inventory

General management duties included handling cash, generating closeout reports

2007 – 2014 Dietician

Feed My Lambs Preschool, Smyrna, Georgia

Coordinated nutrition and dietary requirements for students and faculty recommended by USDA guidelines

Prepared and modified meals for specialized diet concerns and expedited orders effectively

Maintained quality control/and health standards

EDUCATION Chattahoochee Technical College Marietta, Georgia