PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

RHONDA MARINE

**** ****** ****, ******, **, Mebane, NC 27302 • H: 336-***-**** • C: 336-***-**** • ac4isg@r.postjobfree.com

Service-oriented Lead Sales Agent who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products. A professional with extensive experience in sales, prospecting and lead generation. Seeks a position offering new challenges and opportunities for career growth and advancement. Driven Sales Agent and customer service professional seeks employment with a growing agency. Decisive negotiator and salesperson. Award-winning sales professional

Top-rated sales performance

Warm and cold leads development

Proactive team player

Salesforce knowledge

Personable

Driven

Client acquisition expert

Emerging coverage

Endorsed enhancements

Talented salesperson

MS Office

Life and health insurance products

05/2007 - 01/2016

Lead Sales Agent

Direct Auto Insurance - 3600 N Duke St. Durham NC 27704 Closed an average of [25] new sales per week.

Calculated premiums and established payment methods for sales. Identified and solicited sales prospects in agency databases. Met with an average of [50] walk-in policyholders to address and resolve complaints. Evaluated leads obtained through direct referrals, lead databases and cold calling. Met with [50] existing and prospective clients each week to select appropriate insurance policies. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Finalized sales and collected necessary deposits.

Collected all premiums on or before effective date of coverage. Negotiated new and renewal production goals with business development manager. Contributed ideas and offered constructive feedback at weekly sales and training meetings. Calculated quotes and educated potential clients on insurance options. Evaluated the accuracy and quality of data entered into the agency management system. Promoted ancillary products to [50] existing and new clients each month. EDUCATION

Met with prospective customers and business owners in their homes, businesses and other settings. Addressed an average of [20] customer inquiries and complaints each week. Followed up with customers on unresolved issues.

Reported policy changes and company conditions affecting customer satisfaction. Conducted annual reviews of existing policies to update information. Implemented improvements in manual and electronic billing procedures. Tracked the progress of all outstanding insurance claims. Collected, analyzed and validated all agency commissions. Analyzed sales volume, retention and loss ratio trends to identify areas for improvement. 03/2016 - Current

Customer Service

Liveops - Wellington, FL

Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided ongoing guest service, including giving fashion advice. Asked open-ended questions to assess customer needs. 12/2016 - Current

Travel Professional

World Travel Holdings Inc - Wilmington, MA

Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Built long-term customer relationships and advised customers on purchases and promotions. Helped drive sales goals and achieve monthly quotas. High School Diploma:

Lincolnton High School - Lincolnton, NC