Albert D. Polekoff, BSc, RPh, CPFM

Excellence in Retail Pharmacy Leadership

Southampton, PA C: 215-***-****, H: 215-***-**** ac4ip1@r.postjobfree.com

Seeking Staff and Management Opportunities Retail, Outpatient & Community Settings

Insightful, proactive and highly dependable multi-state licensed pharmacist with 25+ years of comprehensive experience in diverse and demanding healthcare settings. Offers proven PharmD equivalent skills in MTM services (Mirixa, Optum and OutcomesMTM® certified), immunizations, customer/staff education, disease state management and drug utilization reviews, with particular expertise in elderly patient needs, pharmacy operations management, and budget/resource maximization. Empathetic patient counselor and healthcare provider liaison with deep product knowledge, and a genuine passion for the multi-faceted aspects of impactful pharmacy care. Works exceptionally well in situations requiring high levels of accountability, sensitivity, and proficiency.

SELECTED CORE COMPETENCIES

High Volume Pharmacy Services

Certified Professional Food Manager (CPFM)

DURs, MTM, Disease State Management

Process & Policy Development/Execution

Cost Control/Shrink Reduction

Extensive Medicare Benefits Knowledge

OTC Product Sales & Inventory Management

Staff Scheduling, Training & Leadership

SKILLS SUMMARY

Holds a 100% success rate across all pharmacy audits, secret shopper programs/feedback, and impromptu sanitation inspections.

Exceptional relationship development and customer service skills: Recipient of numerous acknowledgements and commendations for outstanding provision of services with uncommon care and concern.

Loyal team player and motivating leader with meticulous organizational skills; adheres to the strictest levels of local, state and federal compliance and to the highest ethical standards of pharmacy service delivery.

Career Overview.

Staff Pharmacist Kmart Pharmacy, Feasterville, PA 2015 - 2017

As the sole pharmacist/staff member on duty for 12 hour shifts, precisely manages all pharmacy transactions and ensures accurate control over and accountability for all scripts. Maintains extremely high standards across all drug protocols, including strict monitoring of HIPAA and FDA compliance, potential adverse interactions, and updating of recalled and new drug information. Provides comprehensive DURs in a culturally appropriate and understanding manner, and additionally oversees key pharmacy business aspects, including issue resolution, inventory management, CII counts, projected demand during specific seasons, and other critical KPIs.

Maintains an impeccable track record of achieving positive shrink at every position held to date, with the most recent inventory report at the Feasterville location showing $10K in positive shrink. Has also significantly increased inventory turns and reduced out of stock percentages.

Drove MTM completion rate from zero to 100% in less than a year, achieved a 27% increase in immunization sales this season alone.

Upon arrival at this location, immediately undertook a comprehensive department reorganization from the ground up, resolving not only chaotic inventory issues which were causing stress for the staff and unnecessary delays for the customers, but a distinct lack of cleanliness throughout the pharmacy. Department received a 100% satisfaction rating during the most recent inspection, from a previously dismal track record of low double digit percentages.

Utilizes ongoing critical decision-making skills, making sound economic choices in terms of the most effective and least expensive choices for patients.

Staff Pharmacist & PIC Pathmark Stores Inc, Various Locations, PA 1993 - 2015

Displayed exceptional multi-tasking skills in a culture striving to provide personalized care for all customers, with a strong emphasis on long-term relationship building. Managed and verified pharmacy transactions for up to 1800 scripts weekly, ensuring accurate control and accountability for all medications. Provided actionable and motivating feedback to the pharmacy technicians for opportunities for improvement in workflow procedures, and adherence to company mission and values. Served as a confident mentor and trainer, with the constant goal of delivering advanced patient care services in a community pharmacy environment. Drove policy and procedural improvements forward via astute and accurate information delivery, and consistent monitoring of department outcomes.

Proactively resolved formulary and billing problems to avoid unnecessary complications for both the pharmacy and patients.

Interacted regularly with healthcare providers to ensure 100% accuracy and efficacy across all medications.

Held accountability for all operations management, staff training and leadership; ensured consistent monitoring and optimization of the pharmacy budget, identification of cost reduction opportunities, and astute financial analysis across all pharmacy targets and KPIs.

Implemented Supply Logic concepts to existing software (Overstock) to address the movement of ‘dead’ merchandise between stores; and successfully engaged other locations and staff in this endeavor, leading to substantially improved communications and increases in inventory turns at all locations.

Key contributor to the consistent achievement of all corporate targets and metrics; effectively cross-sold OTC products and assisted customers with the selection of complete wellness solutions, not just those found at the pharmacy counter.

Maintained exceptionally high standards regarding all medication handling and compounding, including potential adverse interactions, error reduction/elimination, and generic substitution availability.

Worked daily to identify and resolve drug therapy incompatibilities and optimize outcomes; addressed medication misuse particularly in the area of pain prevention/management, inappropriate/ineffective dosing, non-adherence, and other pertinent issues that could reduce and/or prevent hospitalizations and ER visits.

Always exceeded customer expectations, particularly during challenging or difficult interactions, and ensured every customer was treated with consideration and sensitivity, regardless of circumstances.

Provided meticulous MTM and DUR services to elderly patients who were often nervous about their medication regimens; explained all dosage techniques and potential side effects with care and patience, and was always available for follow-up questions and concerns.

Earlier Career

Acme markets, Warrington, PA Pharmacy Manager 1990 - 1993

GIANT, Levittown, PA Pharmacy Manager 1988 - 1990

Drug Emporium Pharmacy, Philadelphia, PA Pharmacy Manager 1986 - 1988

Gene’s Pharmacies, Various Locations, PA Inter-Store Pharmacist 1984 - 1986

Education Licensures Certifications

Bachelor of Science, Pharmaceutical Sciences University of the Sciences, Philadelphia, PA

Licensed to Practice Pharmacy States of Pennsylvania, New Jersey, Delaware and Florida

Certifications Pharmacy-Based Immunization Delivery (APhA), Certified Professional Food Manager (Prometric)

CPR/BLS (American Red Cross), HIPAA, Medicare, REMS

Member Pennsylvania Pharmacy Association (PPA), Bucks-Mont Pharmaceutical Association, Comprehensive Medication Management Collaborative (CMMC)

Software/Technical Proficiencies Microsoft Office Suite, McKesson Enterprise, PDX,HBS, Cover My Meds, Soft Grocer, Overstock, and Supplylogix.

References Numerous professional and personal recommendations available upon request

“I was initially impressed with Albert’s enthusiasm, communication skills, work ethic and level of expertise when we first started working together 15 years ago. During my time as District Manager for Pathmark, he was a dedicated and loyal team member. I heartily endorse him for any Pharmacy position within your organization. Albert is reliable, dedicated and eternally upbeat. He multitasks effectively and is able to handle a high volume workload. Of particular value to me was his team player mind-set, enthusiastic embrace of change, ability to work with minimal supervision. and unwavering commitment to exceeding expectations. He has my highest recommendation, and I would be happy to furnish more details if you would like additional information.”

- Mike Venella, District Manager, Super Fresh Banner of Stores

Connect with me: www.linkedin.com/in/AlbertDPolekoffRPH

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