CUSTOMER SERVICE REPRESENTATIVE
Rosalie Sprovieri
North Riverside, IL 60546
Ph: 630-***-****
Email: ac4iku@r.postjobfree.com
URL https://www.linkedin.com/in/rosalie-sprovieri-burgos-6931b87
Objective: Develop and maintain long term client/customer relationships, maintain a high level of procedures, training, safety, services, company quality, and profit margins .
Professional Experience
Finance Account Rep / Capital One
2012- 2017 Leading Edge Recovery Solutions Chicago, IL
Supervised call center for collected monies owed on delinquent
accounts
Consistently met and exceeded monthly quota
Senior Account Executive
2006-2011/1994-2000 NE Communications Inc. Naperville, IL
Cultivate client relationships to better understand their needs,
acting as client advocate, while acting in the best interest of the
company.
Work with clients to understand their business goals and
objectives and provide solutions that meet or exceed client
expectations.
Propose solutions, prepare quotes, close deals, order equipment
and manage project/schedule services from start to finish.
Build and maintain long lasting client relationships.
Proven self-starter, working independently while contributing to
the success of our entire team.
Maintain 80% closing ratio
Develop and maintain vendor relationships, certifications,
partnerships.
Prospecting/ networking
Senior Account Executive/ISO Mgr./Loss Control Mgr.
2000-2006 U.S. Electric Lombard. IL
Same duties performed as in account executive listed above
ISO Manager duties included writing quality manual, training
employees and completing company certification
Loss Control Manager included writing safety manual, training
employees, onsite accident reporting, post- accident drug
screening processing, job site inspections
Manager/Sales Rep/Account Manager
1998-2000 Fiber and Cable Technologies, Inc. Bensenville, IL/Sister Co. of NE Communications
Same duties performed as in account executive listed above
Employee hiring, reviewing, training
Payroll
Accounts payable
Accounts receivable
Computer Skills: Microsoft Windows®, Microsoft Word, Microsoft, Excel, Microsoft
PowerPoint, Microsoft Project, Peachtree, Timberline, SharePoint, Quick Books
Hobbies: Hapkido, yoga, pilates
References Available Upon Request