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Customer Service Rep.

Riverside, Illinois, 60546, United States
February 17, 2018

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Rosalie Sprovieri

**** **** ** ** ******

North Riverside, IL 60546

Ph: 630-***-****



Objective: Develop and maintain long term client/customer relationships, maintain a high level of procedures, training, safety, services, company quality, and profit margins .

Professional Experience

Finance Account Rep / Capital One

2012- 2017 Leading Edge Recovery Solutions Chicago, IL

Supervised call center for collected monies owed on delinquent


Consistently met and exceeded monthly quota

Senior Account Executive

2006-2011/1994-2000 NE Communications Inc. Naperville, IL

Cultivate client relationships to better understand their needs,

acting as client advocate, while acting in the best interest of the


Work with clients to understand their business goals and

objectives and provide solutions that meet or exceed client


Propose solutions, prepare quotes, close deals, order equipment

and manage project/schedule services from start to finish.

Build and maintain long lasting client relationships.

Proven self-starter, working independently while contributing to

the success of our entire team.

Maintain 80% closing ratio

Develop and maintain vendor relationships, certifications,


Prospecting/ networking

Senior Account Executive/ISO Mgr./Loss Control Mgr.

2000-2006 U.S. Electric Lombard. IL

Same duties performed as in account executive listed above

ISO Manager duties included writing quality manual, training

employees and completing company certification

Loss Control Manager included writing safety manual, training

employees, onsite accident reporting, post- accident drug

screening processing, job site inspections

Manager/Sales Rep/Account Manager

1998-2000 Fiber and Cable Technologies, Inc. Bensenville, IL/Sister Co. of NE Communications

Same duties performed as in account executive listed above

Employee hiring, reviewing, training


Accounts payable

Accounts receivable

Computer Skills: Microsoft Windows®, Microsoft Word, Microsoft, Excel, Microsoft

PowerPoint, Microsoft Project, Peachtree, Timberline, SharePoint, Quick Books

Hobbies: Hapkido, yoga, pilates

References Available Upon Request

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