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Customer Service Manager

Location:
Atlanta, GA
Posted:
February 17, 2018

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Resume:

TAMMY ANDERSON

Union City, GA *****

770-***-**** ac4ifd@r.postjobfree.com LinkedIn Account

PROFESSIONAL SUMMARY

Food Inspector and Military Veteran 20+ years of proven combined experience in the United States Army and customer service. Accomplished measurable results while leading teams of 3 – 20 in a dynamic, fast - paced environment. Possess a comprehensive background in FDA Regulations and Compliance derived from conducting domestic operations and global objectives. Managed risk upon multiple lines to protect assets, property, and equipment valued over $4M while meeting the expectations of senior leadership. Possess extensive knowledge in assessments, food inspections, and performance improvement plans. Career supported by a Bachelor of Science in Business Administration and Management.

Quality Control

Leadership

Data Analysis

Reporting

Training and Development

Policy Implementation

Ethics

Communication

Microsoft Office Suite

RELEVANT EXPERIENCE

Management

Oversaw teams of 3 – 20 responsible for the management, administration, logistics, and all food service operations supporting over 4K customers; resulted in preparation and service of an average of 8K meal daily

Oversaw the professional development and production of 9 Food Service Managers; prepared performance evaluations, work schedules and managed staffing requirements

Prepared expenditure budgets, operational reports, accounting reports, and cost analysis reports for review by senior leadership; identified $50K in cost-saving opportunities

Logistics/Supply

Managed the receipt, inspection, acceptance and storage of 200+ line items of perishable inventory; reconciled inventory records based on daily and cyclic inspections using automated systems to record receipts and update databases

Streamlined logistics processes and improved productivity through effective reporting, prioritization and customer communications that reduced supply-chain interruptions

Prepared and maintained organizational logistics records and forms, manual accounting records, post receipts and turn-ins; reviewed documents for accuracy of all supply orders and tracking functions

Quality Control

Conducted 1K+ daily inspections of equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation; satisfied FDA and OSHA regulations with zero discrepancies

Performed proper storage and labeling procedures of meats, poultry, and other perishable items; resulted in less than 6% spoilage rate

Performed preliminary food preparation procedures and composed food menus as listed on the production schedule

Arranged serving lines, garnished food items, and applied food protection techniques and sanitation measures to ensure overall food safety for up to 3K+ clients daily

EMPLOYMENT HISTORY

Sales Manager Mary Kay Union City, GA 2000 – 2017

Student American Intercontinental University 2009 – 2012

Customer Service Representative OSI Charleston, SC 1997 – 1999

Senior Food Service Operations Manager, Dining Facilities Manager United States Army Various Locations 1987 – 1997

EDUCATION

Bachelor of Science, Business Administration/Management American Intercontinental University

CERTIFICATIONS/TRAINING

Advanced Leader Course Basic Leadership Development Course Food Service Specialist Course Serve-Safe Certification



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