Kathryn M. Lee

*** ***** **. **********, ** *****

336-***-****

ac4i9k@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Profile • More than 35 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Microsoft Excel, WordPerfect, Microsoft Word, Access and PowerPoint

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

• Data Entry

• Knowledge of cash register and cash handling.

Employment Sykes at Home, Denver Co. 2013-present

Customer Care Representative

All aspects of customer service.

Handling of all credit card issues, replacement. Balances, balance transfers, credits, disputes, rewards and fraud charges.

Mentoring new employees.

Vitacost.com, Lexington, NC 2009-2011

Customer Service Representative

• All aspects of customer service, including: order placement, product questions.

• Shipment tracking.

• Returns and refunds.

• Internet live chats and timely response to emails.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Edgewater Haven Nursing Home, Port Edwards, WI. 2007-2008 Dietary Aide

• Supervised kitchen staff on night shift.

• Prepared the evening meals for residents.

• Updated residents files.

• Prepared Meals on Wheels and Conjugate meals.

• Managed time and staff to ensure meals are timely.

• Post meal kitchen details.

Lands’ End Business Outfitters, Stevens Point, WI. Customer Service Representative

. Assisting with Major corporations to handle trademarks on apparel.

. Date entry of all orders and updating of computer files.

. Point of contact for customer issues.

. Implementation team for Sears call center. Trained new employees on Sears merchandise.

. Handled Sears customer issues on warranties.

Education Davidson County Community College, Lexington, NC 2013 IT Technology, CompTia A+ & Network +

Microsoft Office Specialist – Word, Excel, PowerPoint, Access and Outlook CRC ( Career Readiness Certificate) Gold

References Furnished Upon Request

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