MARIA DE LA LUZ ARANDA MATA

**** * **** ** *** * – Cicero, IL 60804

Cell: 630-***-**** ac4i8p@r.postjobfree.com

Enthusiastically Exploring New Opportunities

KEY QUALIFICATIONS

Excellent communicator who successfully negotiates repayment agreements, credit on damages, better price and acts as company representative with legal counsel and major clients and /or vendors.

Resourceful leader in cultivating alliances for superior account management and resolution results

Excel in credit analysis from reviewing financial reports to credit status and company history for portfolios up to 1,500

Top producer in account collection activities, utilizing 18 years of industry expertise to review accounts, contact customers to resolve complex issues, and negotiate repayment agreements to bring accounts to a current status.

Adept at creating and promoting a customer focused team with focus on customer needs and problem solutions that facilitate customer satisfaction and profitability goals.

Expert in credit management, loan negotiations, daily operations management, banking and business applications including WordPerfect, Excel, Outlook, Windows, Vista, Gelco, Vision, Ex-Bridge, Access and Great Plains.

PROFESSIONAL EXPERIENCE

Chicago Bar Association – Chicago, IL 60604 – 4/20/15 to present – Lawyer Referral Service Interviewer –

Assist clients over the phone to hire the correct attorney according to their case.

Responsible for “On-Call After-Hours Referral Program” – Organize and schedule attorneys for after-hours program on a weekly basis, send mail. Posting mail and Statistics control for the On-Call After-Hours program.

Close out statements on a daily basis and filing.

ALIVIO MEDICAL CENTER – Chicago, Il 60608 –11/02/14 to 4/15/2015 - Affordable Care Act – Assistor; In Person Counselor. Assignment ended 04/15/2015

Responsible for outreach enrollment and support activities related to the Affordable Care Act Assistor; Navigator; In Person Counselor for the Get Covered Illinois program. Essential Duties and Responsibilities:

Reaching out to key community stakeholders to provide information about the Affordable Care Act and how it impacts their constituents, members, program participants, and / or clients.

Working with community partners to provide educational, informational and enrollment activities in local venues.

Assists volunteers with the preparation and dissemination of promotional materials, presentations, documentation and reporting systems / requirements.

Developing and maintaining formal relationships with local organizations to improve access to programs.

Other related duties as assigned.

ROTO ROOTER PLUMBING CO – Lombard, Il 60148 – Customer Service /Bilingual – 09/25/13 to 11/01/2014

Hired to assist their new market in Texas and other states with bilingual speaking customers

Answering phones and processing orders and assist customer with their needs.

MARSHALL’S TJX Companies – Yorktown – Lombard, IL 60148 – Customer Service/Cashier/Stock Room/Markdown Associate – 11/2011 to 10/31/2014. Direct Supervisor – Jackie – Phone: 630-***-****

Hire as Cashier/Customer Service for Seasonal Job and became a permanent position. Assist customers in every way and perform recovery after closing. Worked in the stock room, marked downs, inventory. Also did Cash Office position when needed.

EXPRESS Employment – Lombard, IL – COPYCOM – Willow brook, Illinois – Clerical Assistant – 06/01/12 to 10/12/12

Hired to assist in the scanning documentation as a temporary position.

KNEAD DOUGH BAKING – Turano Baking Division– Bolingbrook, IL 60440 – Purchasing/Clerical – 12/11/06 to 09/17/2010 – Direct Supervisor: Rod Wetmore – Contact Marta Gonzalez: 708-***-****

Hired to do purchasing and inventory control for the baking manufacturer their major clients: McDonalds, Olive Garden, Quizno’s, Wal-Mart, Apple Bee’s, etc.….

Program daily deliveries based on purchased raw ingredients according to production schedule and do receiving log.

Followed up on every back order

To find special products needed for testing (bread samples to possible customers)

Production Data Processing on raw ingredients used on daily basis.

Physical inventory on weekly basis.

Daily receiving log for raw ingredients and packaging

Purchasing and processing for maintenance material and do the receiving log.

ROBERT HALF/ACCOUNTEMPS – Oakbrook, IL – Accounts Receivable/Collections – 10/2005 to 12/08/06

Recruited to collect past due accounts on major chain customers for UPS.

Employed excellent account management skills toward credit analysis, collections and customer service.

Applied tactical development strategies toward skip tracing, and convincing consumers to pay their bills in full.

Decisively reviewed commercial accounts, contacted customers, and brought past due accounts to resolution.

Foster key relationship with both internal/external customers to resolved complex account reconciliation issues. Utilize cost performance and trending analysis to determine current and future account performance, as well as prepare month end and quarterly management reports.

CROSSMARK Sales & Marketing – Lombard, IL – Accounts Receivable/Collections – Food Brokers - 3/1998 to 2/2005

Oversaw account performance, credit management and collections for 15 clients (Florida’s Natural, Riviana, Michael Foods, Vlasic, Fort James, etc.)

Resolved and analyze any claim (deductions) with proof of performance (promotion contract) proof of purchasing, proof of advertisement and proof of survey allowance.

Responsible for A/P on five clients, had checking accounts to pay on any valid promotion (manual or computer checks). Monthly reports and check reconciliation

ARANDA ENTERPRISE, Inc. – Cicero, IL – Administrative Assistant – Wholesale Distributor – 06/1989 to 12/1997

Daily telemarketing for regular customers with high volume of sales according to route schedule.

Daily deposits for COD sales, daily filing, daily billing, daily order processing, answering phones.

Weekly payroll, weekly statements, weekly collections and correspondence and followed up on unpaid invoices.

Monthly bank reconciliation, monthly inventory control, quarterly sales reports to Good Humor-Breyers

EDUCATION

Instituto Hispano Ingles – Mexico – Associates Arts in Bilingual Administrative Assistant/Accounting

Morton College – Cicero, IL – Business 78 credits towards Bachelor’s degree.

Pentecostal Theological Seminary – Bachelor’s Degree – Wesleyan Theology graduated June 2016.

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