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Medical Assistant Customer Service

Missouri City, Texas, United States
February 19, 2018

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Lyne Banks

Stafford, Texas *****

Home 281-***-****

Cell 832-***-****

Objective: To obtain a position that will utilize my skills in the area of Medical

Business Material Management and Medical Assistant procession of areas with increases responsibilities resulting in excellent leadership management skills.


Sanford Brown College Houston, Texas

Medical Assistant Specialist March 2011

A 900-hour course comprised of theoretical and practical applications of essential medical assisting skills.

Clinical Skills

Monitoring vital signs, charting, exam methods, electrocardiograms, OB/GYN procedures, storage of biomedical waste and CPR

Lab procedures

Microscope usage, collecting specimens, smear procedures, occult blood test, glucose tests, and urinalysis.

Administrative duties and Health insurance processing

Computer usage, coding, patient scheduling, and claims processing

Medical terminology, Anatomy and Physiology

Moore Unique Dermatology Houston, Texas

Medical Assistant Externship February 2011- March 2011

● Room Patients

● Assist with surgery

● Compound Drug Formulas

● Verified Insurance

● Injections

● Restock Supplies

● Provider Relations

● Marketing/ Sales

Work Experience:

Methodist Hospital - July 7 2014 – March 3 2015

Senior Medical Assistant – Back and Front office, Scheduling

Appointments, Coordinates audio, Scheduled MRI’s, Verifies insurance, Pre-Certification., Prior Authorization, Referrals, Registration new patients, Coordinates the workflow front desk, Room Patients, Vitals, Injections, EKG’s, Medication refill, Nebulized therapy, Phlebotomy draw blood, Spin blood, varies Specialties Clinics Cardiologist, Genetics,

Gynecologists, Family Practical, Dermatologists, Endocrinologists, Obstetrics and Gynecology, Otolaryngologist, Internal Medicine Specialists, Gastroenterologist, Pediatric, Pulmonologists

Memorial Hermann- Premiere Staffing March 2008 –March 2016

A-General Purpose Varies Specialties Clinics Cardiologist, Genetics, Gynecologists, Family Practical, Dermatologists, Endocrinologists Otolaryngologist, Internal Medicine Specialists, Gastroenterologist Assisting clinical staff in both front and back office duties to care of members, heavy customer service and data entry, triage phone calls, scheduling, registration.conduct basis patient care includes rooming patients, Vitals, phlebotomy, injections, coordinating referrals, EKG, spirometer, initiate follow up calls to patients with test results, referrals, medication refills as needed, critical thinking as well.

Kelsey-Seybold Clinic August 2008 – January 2009

Per Diem Health Plan Rep-Marketing & Sales

Responsible for receiving and processing all

in and out bound calls. Mailings from prospects, direct

to the appropriate sales opportunity, and lead

call staff to ensure that all phone communication is delivered

in a timely and complaint manner. Mastered heavy customer

service as well as provider relations.


Sanford Brown Institute-Houston, Texas 2011

Skills: 10-key by Touch, Medical Terminology, CPT codes, HCPC, ICD9, Coding, Word Perfect, Microsoft office products, Spreadsheets, MS Excel, IDX, EMR, E Clinical, Epic, Power point, People soft, Health quest, Aimee, Athena, Centricity (McAfee) Internet, Electronic Scanning, and Storage System.

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