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Customer Service Manager

Location:
Los Angeles, CA
Posted:
February 19, 2018

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Resume:

ARKADI TER-ZAKARYAN

818-***-**** ac4i60@r.postjobfree.com

PROFESSIONAL SUMMARY

Purchasing and Supply Specialist with 17 years of purchasing, logistics, storekeeping and management experience. Comprehensive proficiency of large scale purchasing methods, procedures, contracts, research methods and techniques, Ariba, Oracle Fusion, SAP and other procurement software. Knowledge in Federal Acquisition Regulations (FAR) and Department of State Acquisition Regulations (DOSAR). Strongly organized, self-motivated and goal-oriented; refined ability to successfully communicate with the public, other employees, and vendors. EDUCATION

Yerevan State Engineering University 1982–1989, Department of Cybernetics Master of Science: Electrical and Computer Engineering WORK EXPERIENCE

Barry's Bootcamp, Los Angeles, CA Purchasing Specialist January 2018- up to now.

• Responsible for procurement of studio equipment and materials.

• Prepare, maintain, and review purchasing files, reports and price lists.

• Locate suppliers and interview them to gather information about products to be

• manufactured/ordered.

• Review requisition orders to verify accuracy, terminology, and specifications. Locate suppliers and interview them to gather information about products to be manufactured/ordered.

• Compare prices, specifications, and delivery dates to determine the best bid

• among potential suppliers.

• Monitor inventory levels and proactively determine if inventory quantities are sufficient for needs ordering more materials when necessary.

• Monitor in-house inventory movement and complete inventory transfer forms for bookkeeping purposes. GenX Laboratories Inc, Glendale, CA - Logistic and Purchasing Coordinator June 2015 – November 2017

• Responsible for acquisition of goods and services needed by the company.

• Create, process and track purchase orders. Maintain records of orders and inventory and follows up with vendors on shipment and delivery.

• Logistical processing of lab tests, including coordination with respective health facilities and customer service representatives.

• Manage receiving process, inventory control and warehousing.

• Arrange timely transportation and quality control of lab tests related processes, including storage and waste management.

Department of State, US Embassy, Yerevan - Purchasing Specialist 09/2007–04/2015

• Responsible for procurement of wide variety of expendable and non-expendable supplies and services, computers, software, building materials, hardware and vehicles for US Embassy needs.

• Reviewed, analyzed and processed procurement requests for commercial items and services from US, European and local sources.

• Wide application of Department of State ILMS Ariba database. Federal Acquisition Regulations (FAR) and Department of State Acquisition Regulations (DOSAR) proficiency.

• Obtained competitive bids, price offers, conducted negotiations for large money value acquisitions and contracts for US Embassy official needs.

• Administered essential Embassy contracts: Health and Vehicle Insurance, Internet, Mobile Services, Electrical Substation, and many others.

• The overall annual cost of major contracts 1,000,000 USD and more. Drafted Purchase Orders and modifications to orders. Net 100,000+ USD savings on large contracts on annual basis.

• Conducted and managed over 500 Government official credit card online purchases annually for IT, Hi-tech, industrial supplies from 200+ US vendors: (Amazon, Grainger, and McMaster. Best Buy, CDWG, Wal-Mart, Lowes, Moore medical, etc)

• Cooperated with Embassy budget and financial department, utilizing ILMS ARIBA and Excel spreadsheet reports to resolve payment and funds discrepancies.

• Primary liaison between US Dispatch Agency (Ikun LLC at Linden, NJ) and Embassy, approving and controlling shipments, deliveries and payments.

• Provide supervision for three purchasing agents. USAID - Procurement, GSO / Motor pool Supervisor 12/2003 - 09/2007 Office Manager Acquisition activities:

• Procurement of wide variety of expendable and non-expendable supplies and services for USAID.

• Monitors, reviews work order requests concerning maintenance, repair, and the issue of EXP and NXP USAID warehouse property.

• Monitors and reviews the receiving process, inventory control, warehousing, and distribution of supplies.

• Ensures that Motor Pool vehicles are maintained in good working condition, and that preventive maintenance procedures are followed.

• Provides direct supervision of the seven drivers. Department of State, US Embassy, Yerevan – Warehouse manager/ Supply Analyst 12/2000 – 12/2003

• Operates warehouse and stockroom for storage of expendable and non-expendable supplies. Performs all receiving functions including unpacking, identifying, and checking items against receiving documents.

• Manage warehouse inventory control functions. Monitor and manage stock levels, delivery times and transportation.

• Develop ordering cycles and procurement plan for all supplies and prepare ordering requests quarterly. Establish maximum/minimum stock levels.

• Stock record keeping for all supplies utilizing the supply softer system. Stock Rotation and Replenishment, move and arrange products in warehouse.

• Manage warehouse workers including training and supervising. LANGUAGES

• English

• Armenian

• Russian

US DEPARTMENT OF STATE CERTIFIED TRAINING COURSES

• Optimizing Customer Service Workshop, November 17-19 2003 Yerevan, Armenia

• Leadership Education and Development Workshop, April 26-30 2004 Yerevan, Armenia

• Requisitioning & Personal Property Management, July 12-20, 2004 Alexandria, VA

• Freight Transportation Management, July 21-23, 2004 Alexandria, VA

• Motor Vehicle Management, July 26-28, 2004 Alexandria, VA

• Simplified Acquisition Procedures, June 13-17 2005 Washington, DC

• Basic Overseas Cashier, August 8-19, 2005 Paris, France

• Supervision Seminar, September 18-22 2006 Washington, DC

• Shaping Smart Business, Providing Effective Business Leadership

(CON100: Federal &AID Acquisition Regulations), June 12-16 2006 Washington, DC

• Mission Support Planning(CON120: Federal &AID Acquisition Regulations), July 9-13 2007 Vienna, VA

• FSN Commercial Acquisitions, July 12-16, 2009 Amman, Jordan AWARDS

• 1998 Extra Mile Award

• 2002 Extra Mile Award

• 2003 Meritorious Honor Award

• 2005 On The Spot Award

• 2005 Franklin Award

COMPUTER SKILLS

• Microsoft Office, including Excel, Word, PowerPoint, Access

• iOS products, including Pages, Keynote and Numbers.



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