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Customer Service Manager

Winston-Salem, North Carolina, United States
February 19, 2018

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Tamara K. Bridges

**** **** ****** ****

Kernersville, NC 27284

336-***-**** (cell)


High Point University – 1 year

High School Equivalency


Microsoft Office Suite

MercuryGate TransSend

AS400 Systems

Multi-line phone systems

MBS system


15+ years’ experience with data entry 15000 kph at 99% accuracy

45 wpm at 99% accuracy


Word Processing


Communication Skills

Problem Solving

Learning new or additional job functions easily

Multi-task Oriented

Excel in Fast-Paced Environment


Available Upon Request


While working as a customer service manager/billing assistant I am skilled with industry-standard software platforms, and possess very strong customer service skills. Adept at making sure all vendors under employment are paid correctly and each company is billed accurately. Along with my financing duties, I deal directly with customers to ensure products are delivered on a timely basis, as required. Responsible for driver payroll, including but not limited to, auditing loads/miles ran versus deductions, auditing logs, maintaining fuel database, etc. Assist in the hiring and research requirements to bring on new drivers. Able to multi-task and am always willing to take on additional job functions. 5+ years experience in accounts payable/receivables, as well as call center experience.


Re-Trans/Waterlefe/J Logistics (2012 - Present)

Customer Service Manager/Driver Payroll/Billing Assistant

Manager, J Logistics, Winston Salem, NC:

2012 - Present

Data Entry of all required payroll data for processing of weekly paychecks into MercuryGate TransSend and Microsoft Excel.

Process payroll checks run and maintain files for documentation within Excel and TransSend.

Resolve any payroll inquiries with all vendors.

Maintained and audited required DOT files by NC law.

Process vendor expense reimbursements (tolls, scales, local moves, etc.).

Deal directly with customers for on-time delivery, and resolve issues as they arise, 24 hours per day.

Process and audit driver fuel purchases on a daily basis.

Maintain and update driver loans on a weekly basis.

Sent billing paperwork out via email, regular mail, and fax as required on a daily basis.

Maintained and audited multiple spreadsheets for billing/payroll/DOT purposes.

ITLX Transportation (2006 - 2011)

Lead Dispatch/Office Manager

Manager, ITLX, Kernersville, NC:

2006 - 2011

Routed loads for drivers based on location across a multi-geographic footprint; created and dispatched an average of 55 loads per week.

First point of contact for customers; received and processed all customer service issues in a timely manner. Planned dispatch and prioritized loads based on customer need and driver availability. Involved in customer planning meetings.

Maintained working knowledge of DOT regulations and requirements as they applied to my drivers and their ability to run legally.

Supervised up to 6 office personnel, as well as 25-35 drivers at any given time, not including contract or temporary drivers that we used on a regular basis.

Responsible for disciplinary action against office staff and drivers as needed.

Was on-call 24 hours a day, 7 days a week for trouble-shooting, and any driver or office issues that may come up.

Aon Consulting (2001 - 2006)

Team Leader/Customer Service Rep

Supervisor, Aon Consulting, Winston Salem, NC

2001 - 2006

Appointed and trained reps on pension, tuition reimbursement, and health & welfare benefits. HIPAA certified.

Created training/work manuals for start-up of AT&T tuition reimbursement line.

Gave final approval of reimbursement based on documentation received.

Well versed on many levels of health insurance coverage, and assisted with enrollment.

Created additional training and work tools for employees as needed.

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