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Manager Customer Service

Las Pinas, National Capital Region, Philippines
February 19, 2018

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Blk ** Lot ** Joshua St. Dexterville Classics Sabang Dasmariñas City Cavite

**** *** ****

Career Objective: Looking for an opportunity utilizing exceptional hospitality and customer service skills to provide quick and courteous service to the guests and effectively contributing towards the goal of Organization.

Skills and Qualifications:

• Functional knowledge of working in a restaurant environment.

• High level of responsibility and fast – learning traits.

• Demonstrated ability to make guests feel well taken care of and build their intent to return.

• In depth knowledge of up-selling items and serving beverages and food in accordance to state regulations.

• Certified Coffee Master.

• Certified Barista Trainer.

Work Experience:

23 December 2014 to Summit Ridge Hotel Tagaytay

11 June 2015 (C2 Classic Cuisine Restaurant)

Tagaytay City

01 October 2015 to Rustan’s Coffee Corporation

Present (Starbucks Coffee)

Antlers Square Dasmariñas City Cavite

Educational Background:

Bachelor of Science International Hospitality and Management with specialization in Cruise Line Operation in Hotel Services

Lyceum of the Philippines University – Cavite

AY 2011 to 2015

Extra-Curriculum Activities and Membership:

Member Lyceum of the Philippines Hip Hop Dance Troupe

AY 2011

Member LPU Hotel and Restaurant Management Society

AY 2011 to 2012

Member LPU International Hospitality Management Society

AY 2013

Seminars and Trainings Attended:

23 September 2011 Bar Exposure Program

T.G.I Friday's Bonifacio High Street

Taguig City

22 August 2012 TOEIC Proficiency Scale

Lyceum of the Philippines University – Cavite

24 August 2012 Healthy Relationships and a Healthy you:

Supporting Your Overall Well-Being

Lyceum of the Philippines University – Cavite

September 2012 American Hospitality Academy

Lyceum of the Philippines University

September 2012 Ilocos Educational Tour

Ilocos Norte and Ilocos Sur

26 March 2013 Hospitality Technology Courseware using Micros Opera Property Management System

Lyceum of the Philippines University – Cavite

27 March to 08 May 2013 On the Job Training

Days Hotel Tagaytay

Tagaytay City

01 March 2014 Young Entrepreneurs: Innovate. Collaborate. Grow

Lyceum of the Philippines University – Cavite

11 November to On the Job Training

22 December 2014 Summit Ridge Hotel Tagaytay

(C2 Classic Cuisine Restaurant)

Tagaytay City

25 March to 1 April 2015 Basic Training

Magsaysay Training Center – Tanza Cavite

Personal Details:

Gender : Male

Date of Birth : 04 May 1995

Place of Birth : Quezon City

Age : 22 years old

Height : 5’6”

Weight : 58kgs.

Marital Status : Single

Character References:

Regil John Vergara (Professor, Lyceum of the Philippines University)

0917 725 0355

Dennis Jalique (Head Waiter, C2 Classic Cuisine Restaurant, Summit Ridge Hotel Tagaytay)

0947 603 4168

Jayson Faustino (Store Manager, Starbucks Coffee)

0995 412 8113

Ivy Villanueva (Assistant Store Manager, Starbucks Coffee)

0906 463 0535

hereby certify that the information above is true and accurate.

Paul Arkeens A. Calibo

Name of Applicant

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