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Customer Service Executive Assistant

Location:
Jamestown, North Carolina, United States
Posted:
February 19, 2018

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Resume:

Josette Maddox

*** ******** *****, *** *

Greensboro, NC 27410

Mobile: 336-***-****

EDUCATION

Washington High School Graduated Class of 1994

East Carolina University Business 08/1994-05/1995

Liberty University Online 06/2015-08/2017

Wilmington School of the Bible

Emerge Academy 03/2017-06/2017

Certified Professional Speaker/Certified Vision Coach

Guilford Technical Community College 08/2017-Present

Business Management (Human Resources)

EMPLOYMENT HISTORY

Fresenius Medical Care

Patient Care Technician 05/1998-06/2007

Initiated dialysis treatments, monitored patients during treatments, documented progress in medical charts per MD orders, Blood draws per MD orders, maintain cleanliness per OSHA regulations/ facility requests, provide safe and orderly environment for patients to receive dialysis treatment

Clinic Secretary `06/2007-01/2008

Process payroll, process purchase orders, answer phones, make copies as needed for clinic, order supplies

Patient Care Technician 01/2008-07/2008

Davita Dialysis 07/2008-04/2009

Patient Care Technician

Monitored Dialysis treatments, monitored patients during treatment, documented progress in medical charts per MD orders, Blood draws per MD orders, maintain cleanliness per OSHA Regulations/faculty requests, provide safe and orderly environment for patients to receive dialysis treatments

SBG Media

Executive Assistant Intern 09/2017-Present

Provide administrative support as needed, work on special projects, maintain specified social media communications.

Sitel

Customer Service Representative 11/2017-Present

Provide customer service by answering inbound calls remotely. Customer concerns as it pertains to rewards, billing issues, lost/stolen cards.

CERTIFICATIONS

Certified Vision Coach

Certified Professional Speaker

MEMBERSHIPS

President, Women Achieving Success (W.A.S.) (Guilford Technical Community College)

AWARDS

REFERENCES

AVAILABLE UPON REQUEST



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