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Project Manager - SDCL, IT

Location:
Atlanta, Georgia, United States
Posted:
February 19, 2018

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JEROME J. CASE

ATLANTA, GA 404-***-**** ac4i24@r.postjobfree.com LinkedIn: www.linkedin.com/in/jerome-case PROJECT MANAGER AND CERTIFIED SCRUM MASTER WITH 9+ YEARS DEMONSTRATED SUCCESS MANAGING COMPLEX TECHNOLOGY PROJECTS FROM INCEPTION TO DELIVERY

Client-focused with a solid track rack record of exceeding objectives, controlling cost, and improving the business brand.

Adept at collaborating with diverse teams and leadership levels, thriving in a fast-paced environment and successfully managing multiple projects. TECHNICAL SKILLS

PROFESSIONAL SKILLS

Fiserv (Optomi LLC - Contract) Alpharetta, GA 1/2017 – 1/2018 PROJECT MANAGER – PMO/E-PAYMENTS

Plan and manage an average of three to five simultaneous technical projects to include server migrations, enterprise IT security testing

(application and web service), and high profile external software and product deployments for Fortune 100 company.

• Lead multiple cross-functional teams of eight to 20 local and offshore resources through full SDLC and PDLC project lifecycles, from testing into full production and deployment.

• Develop, define and execute project plans, scopes, activities, schedules, budgets, resources, and deliverables for projects with budgets averaging $25k - $475k.

• Control and track project performance, time allocations, cost, and quality by constantly evaluating project progress and conducting regular team status meetings.

• Liaise between technical and non-technical teams, internally and with client and vendor organizations, to ensure all project targets and requirements are met.

FIS Global Norcross, GA 1/2016 – 1/2017

PROJECT MANAGER – DIGITAL PAYMENT SOLUTIONS

Planned and managed an average of 20 simultaneous technical/AGILE (SDLC and PDLC) projects focused on Bill Pay platform conversions, migrations, mobile payments and real-time payment transfers.

• Ensured that requirements for internal technology projects aligned to operational standards.

• Developed, defined and executed project plans, scopes, activities, schedules, budgets, resources, and deliverables for projects with budgets averaging $75k - $400k.

• Served as a liaison between technical and non-technical teams, within the internal organizations as well as in client and vendor organizations, to ensure all project targets and requirements are met. After reduction in force at AT&T, worked short-term contracts while pursuing full-time employment from 2/2015 – 1/2016 AT&T (Rose International - Contract) Atlanta, GA 4/2014 – 2/2015 PROJECT MANAGER – NETWORK SALES SUPPORT

Planned and managed up to 12 consecutive, on-time telecom network projects: Average budget $300-500K.

• Assembled and managed multi-organizational, cross-functional sales and vendor project teams.

• Developed and delivered detailed work plans, project estimates, status reports, project tracking and analysis.

• Performed economic and other analyses as required to achieve the best least cost.

• Managed direct and indirect communication with customers and account teams.

• Waterfall and Agile Methodologies

• SDLC and PDLC Methodologies

• PMBOK Knowledge

• MS Project, Jira, VersionOne, and Clarity

• Team Building and Risk Mitigation

• Budget Administration and Change Management

• Microsoft Office (Word, Access, Excel, Power Point,) Outlook and Visio

Valued Leader In:

WATERFALL & AGILE METHODOLOGIES

CROSS-FUNCTIONAL TEAM LEADERSHIP

STAKEHOLDER AND VENDOR MANAGEMENT

PROCESS IMPROVEMENT

JEROME J. CASE

KGP Logistics/BlueStream (T-Staff Contract) Kennesaw, GA 6/2013 – 4/2014 NETWORK DESIGN/ADVANCED ENGINEER

Designed telecommunications inter-office and transport networks.

• Designed transport projects, managed project implementation, equipment requirements, EF&I (Engineer, Furnish & Install) solutions and capital expenditures.

• Developed and quoted installation specifications, equipment requirements, and records. PROJECT MANAGER

Project managed and delivered a wireless cell site remediation audit project for 1000+ sites.

• Successfully planned and implemented the project in accordance with the contract.

• Supervised two projects coordinators, four field technicians, and multiple external vendors. Cbeyond/Birch Atlanta, GA 4/2011 – 4/2013

EXECUTIVE MANAGEMENT SUPPORT SPECIALIST

Project managed and resolved Presidential, Executive, and Channel escalations.

• Managed company-wide service, product, and client experience issues until resolution.

• Led process improvements and coordinated inter-departmental resolutions for all organizations.

• Conducted root cause analysis and wrote executive summaries for escalated products or service events.

• Provided employee coaching and development, and recommended corrective actions for broken or non-existent processes, product/service related issues, customer abuse, response planning, analysis and execution. TIER II CLOUD PBX SPECIALIST

Provided internal stakeholder and external customer training on Cloud PBX engineering, services, and products.

• Participated in OSS development and change management processes resulting in improvements to user interface, features, and options. Also, installed, managed, and maintained advanced Cloud Service product. Full-time Graduate Student Pursuing Master’s Degree 2/2008 – 12/2010 Mercer University, Atlanta, GA

AT&T Atlanta, GA (Multiple Positions/Promotions) 8/2002 – 2/2008 LEAD COST ACCOUNTANT MANAGER

Ensured that costs for the telecom network products and services were allocated according to corporate procedures and in compliance with financial accounting standards.

• Developed economic cost methodologies, gathered and analyzed key business data, and prepared financial documentation for internal customer organizations.

• Investigated and developed cost information for local, state and federal regulatory/judicial bodies. SERVICE ASSURANCE MANAGER II

Provided guidance in coordinating and facilitating telecom network solutions to meet customer needs.

• Managed vendors and customers networks while providing customer facing support and network trouble management.

• Managed the “eHelpDesk”, provided support, provided User Interface functionality process improvement for web-based customers resulting in a smoother site navigation, improved features and better customer experience. PROJECT MANAGER – SERVICE DELIVERY

Planned and managed local and long-distance telecom network installations for business clients.

• Managed the provisioning of external customer services across cross-functional organizations.

• Served as primary project interface while providing detailed status reports for internal and external customers. PROJECT MANAGER – TOLL-FREE CUSTOMER CARE

Planned and managed a project that focused on improving internal and external Toll-Free service request.

• Successfully led a six-member quality assurance group. Responsible for receiving, validating, and managing product service orders through the documented processes.

• Project resulted in a 60% reduction of order re-work, positively impacting the cost to the organization’s quarterly budget. MILITARY SERVICE AND EDUCATION

U.S. Army: Tactical Communications Technician Ft. Gordon, GA (Honorable Discharge) Master of Divinity: Congregational Leadership Mercer University, Atlanta, GA Bachelor of Science: Business Management / E-Business Management University of Phoenix, Atlanta, GA



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