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Manager Customer Service

Location:
Falls Church, Virginia, United States
Salary:
75000
Posted:
February 16, 2018

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Wallace (Denny) Lyon

**** ****** ***** ***** ******, Virginia 22041 703-***-**** ac4hz7@r.postjobfree.com

Objective: Seeking a full-time employee-based managerial position or flexible contract-based consulting position where my extensive experience, qualifications, skills and abilities are compatible with the needs of the potential employer/client, providing a means to highlight and utilize my strengths for the mutual benefit of both parties.

Highlights of Qualifications

Enthusiastic, dynamic, self-motivated, and results-oriented professional who exhibits dedication, diligence, initiative and a passionate work ethic in all endeavors.

Extremely organized, resourceful, flexible, innovative, creative, and attentive to detail; proficient in ability to multi-task in a high energy environment emulating a team orientation.

Commitment to a customer service-focused orientation, demonstrating versatility and exceptional interpersonal skills, as well as possessing an acute ability to assess customer needs.

Possess excellent leadership, communication, recruiting, team-building, networking, problem-solving, training and mentoring skills.

Skilled in the management, supervision and training of employees (25-100), with a special talent for motivating and influencing people through the principles of arbitration, delegation and time management techniques, resulting in staff development and retention.

Experienced in all aspects of national branding/marketing, cost/inventory control, profit generation, process improvement and systems implementation, all which have led to increased business revenues and efficiencies.

Developed and executed dynamic marketing strategies for new concepts based on changing demographics and client/customer orientations.

Highly experienced in all aspects of restaurant/hospitality operations which included opening four restaurants with combined annual sales of over $20 million; increasing sales by 40% over a four-year period at another restaurant; and implementing processes/systems, marketing and employee training programs which led yet another restaurant to go from a staff of four to over twenty-five with a resultant increase in profits of over 300% in four years.

Possess diverse employment experience ranging from corporate organizations, restaurant groups, independent associations and small start-ups, providing me with a skill-set that is applicable to a vast number of potential positions in different industries.

Over thirty-two (32) years of experience performing functions related to training, marketing, sales, operations management, human resources, fiscal management and interacting with the public.

Professional Employment History

Bastille Restaurant, Alexandria, Virginia; General Manager

Nellie’s Sports Bar (ROCDO, LLC), Washington, District of Columbia; Director of Operations

Micros Systems, Inc, Columbia, Maryland; District Sales Representative

Bobby Van’s Grill, Washington, District of Columbia; Service/Promotion/Banquet/Training Manager

Ardeo + Bardeo, Washington, District of Columbia; General Manager

Passion Food Hospitality Group, Washington, District of Columbia

Passionfish Reston, Reston, Virginia; General Manager

Ceiba Restaurant, Washington, District of Columbia; General Manager

TenPenh Restaurant, Washington, District of Columbia; Service Manager

Smith & Wollensky Restaurant Group, Washington, District of Columbia; Training Manager

The Daily Grill, Washington, DC and Tyson’s Corner, Virginia; Training Manager

HMSHost, Dulles International Airport, Virginia; Multi-Unit Manager

Julio’s, Washington, DC (Dupont and Capitol Hill); General Manager

Marriott Restaurants, Claymont, Delaware and Quakertown, Pennsylvania; Manager

Formal Education

University of Michigan (Ann Arbor), Dearborn, Michigan

Bachelor of Business Administration (BBA) with Honors

Military Service

United States Navy (Officer) – 4 years



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