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Manager Customer Service

Antipolo, CALABARZON, Philippines
February 16, 2018

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Curriculum Vitae of:

Ms. Lyja Mae Javellana

#** ******** **. **** & Country Executive Village

Marcos Highway, Antipolo City, Philippines


Mobile: +639*********

Skype: lyja_javellana


Seeking a challenging position in a growth-oriented organization which offers diverse job

responsibilities and opportunity for personal growth.


Proficiency in MS Office applications

Proficiency in Computerized and Manual Accounting System

Strong knowledge of financial system, including accounting systems and budgetary control

Excellent administrative skills

Excellent oral and written communication skills in English.

Ability to work in a multi-cultural environment

Highly organized, dedicated and committed to professionalism

Ability to handle multiple tasks and work in a fast paced environment

Ability to manage pressure, conflicting demands, and prioritize tasks

Excellent organizational and time management skills

Ability to work independently or in a team

Ability to handle a flexible work schedule


Company : TCEV Homeowners Association

Antipolo City, Phils.

Position : Village Administrator

Inclusive Dates : October 2014 - Present

Key Responsibilities and Tasks:

Carry out directives of the Village President and Village Board which require administrative implementation, reporting promptly to the Village President and Village Board any difficulties encountered therein;

Administer all day-to-day operations in the Village, including monitoring of all Village ordinances, resolutions, Village Board meetings;

Attend all meetings of the Village Board, assisting the President and the Board as required in the performance of their duties;

Keep the President and Board regularly informed about the activities of the Administrator's office by oral or written report at regular and special meetings of the Village Board;

Supervise and monitor daily work assignments of the staff and maintenance

Oversee all aspects of personnel and benefits administration including evaluation, discipline, pay and wage recommendation. Responsible for maintaining all personnel files for the Village;

Supervise projects and undertakings delegated by the Board.

Ensure the thorough and satisfactory completion of all contracted work;

Serve as the purchasing agent for the Village, supervising all purchasing and overseeing the contracting for supplies and services;

Organize events such as Halloween Party, Christmas Party and Town Fiesta.

Provide periodic upgrades to the Village website by uploading new information for public consumption;

Respond to homeowner’s requests and concerns in a timely and professional manner;

Attend promptly to all resident inquiries, concerns, issues, etc. ensuring that all ordinances are followed;

Ensure transactions are properly recorded and entered into the system.

Managed the setting up the MYOB Accounting System.

Report regularly to the Village Board on the Cash Position and Financial Statements of the Association.

Prepare and monitor the annual operating budget

Monitor and supervise computation of homeowner’s water billings and dues.

Monitor and supervise collection of current/past due and delinquent homeowner’s account.

Perform all other duties as may be assigned by the Board.

Company : Queiroz Galvao Construction - South Africa

Johannesburg – South Africa

Position : Administrative Manager

Inclusive Dates : October 2013 – April 2014

Key Responsibilities and Tasks:

Administered the registering and structuring of the financial system and supported the preparation of the required documentations for the company formation in South Africa.

Responsible for overseeing the office renovation by following up with the concerned parties.

Prepared the monthly previsions for Africa and Middle East Region.

Maintained and administered the corporate financial system (Citrix Financial)

Monitored and managed the budgetary expenses of the group including updating, forecasting and processing invoices, payment and expenses.

Responsible for contact and contract with travel agents, office and equipment suppliers.

Managed travel arrangement for the Senior Executives, staff and guests; air tickets, visas, hotel reservations and car hire.

Maintained supplies inventory by checking stocks to determine inventory level.

Checked and reimbursed the travel and other expenses of the group against issued receipts.

Provided support to the Senior Managers and Directors as required

Organized and supervised all of the administrative activities that facilitate the smooth running of the office

Performed other duties as assigned or required.

Company : Construtora Queiroz Galvao S.A. - Abu Dhabi

Dubai Media City, Dubai-UAE

Position : Financial Manager

Inclusive Dates : May 2012 – September 2013

Key Responsibilities and Tasks:

Managed the company's financial accounting, monitoring and reporting systems.

Liaised with the external auditor to ensure monthly/annual monitoring is carried out.

Produced accurate financial reports to specific deadlines.

Maintained accurate records and files of all financial transactions, reports and supporting documentation, in accordance with audit requirements.

Liaised with the Regional Finance Manager to ensure adherence to global financial procedures and policies, and to meet global deadlines as required.

Created and revised the systems and procedures by analyzing operating practices, record keeping systems, forms control and budgetary and personnel requirements.

Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Checked and approved employees’ reimbursement of expenses

Managed travel arrangement, visas and accommodation of the staff and officers.

Provided efficient and effective office management

Performed other duties as assigned or required

Company : Al Daboos Group

Al Quoz, Dubai-UAE

Position : Office Administrator/HR Coordinator

Inclusive Dates : June 2009 – March 2012

Key Responsibilities and Tasks:

Maintained and organized GM’s diary/schedule, prioritize his tasks and render assistance to ensure effective time management.

Prepared correspondence from brief notes or verbal instructions.

Planned and prioritized all incoming communications via e-mail, phone and fax.

Communicated with clients, customers, business partners, and external suppliers with cultural awareness and diplomacy.

Maintained and handled employee’s confidential files.

Assisted and coordinated the selection, hiring process and orientation of new employees.

Coordinated with the training company for the staff’s training programme.

Prepared and processed monthly WPS payroll system and submit to the bank for crediting.

Assisted and processed employees’ salary account and Emirates ID’s.

Assisted and coordinated with the PRO regarding government’s requirements for working visa processing of employees.

Monitored the company’s trade licenses, employees’ visas, utility payments, etc.

Organized business itineraries, travel arrangements, meetings and social functions.

Performed all other administrative duties with a variety of clerical and technical duties.

Company : COACH Corporate Adventure Training Strategy

Sheikh Zayed Road,Dubai-UAE

Position : Accountant/Office Admin and Training Coordinator

Inclusive Dates : July 2006 to May 2009

Key Responsibilities and Tasks:

Prepared monthly Financial Statements.

Monitored and reconciled Bank Statements.

Prepared the Budget and Costing of all the Training Programmes.

Managed the business & personal travels and making appointments for the CEO and MD.

Event planning, management and execution of logistics for all training conferences.

Arranged the venues and facilities for the events and training programmes.

Organized the training modules including sending information to delegates, organizing all logistical aspects for the training session and collecting and compiling the material for the delegate packs.

Assisted in the writing, editing, production and distribution of training programme brochures.

Coordinated with suppliers regarding designing and printing of programme brochures and other training materials, arranges and schedules newspaper adverts.

Arranged travel and hotel bookings for the training participants.

Managed phone calls, faxes, emails, and web-based inquiries.

Company : A-1 Financial Services, Inc.

Aurora Blvd., Cubao, Quezon City

Position : Branch Manager

Inclusive Dates : January 2003 – July 2006

Key Responsibilities and Tasks:

Overall management of branch business development activities and to oversee the operational efficiency of the branch, with the primary objective of maintaining a High quality loan portfolio to achieved a maximum Return on Equity (ROE).

Company : Omni Bank/American Express Savings Bank

Jupiter St. Makati City, Phils

Position : Asst. Manager/Branch Accountant

Inclusive Dates : September 1998 – December 2005

Key Responsibilities and Tasks:

Managed the Financial Accounting and overall Control function of the branch.

Implemented the Compliance Control program.

Prepared daily/monthly Financial Reports to the management.

Ensured timely remittance of various taxes and licenses.

Approved/co-approved transactions and documents in accordance with bank's policies and procedures such as deposits/withdrawals, fund transfers, check encashment, sale and purchase of foreign currencies, manager's checks, demand draft, telegraphic transfer, etc.

Prepared and replied to Audit reports in coordination with the BM, ensured all audit rectifications are implemented, and ensured that adequate security measures are strictly followed.

Company : Union Bank of the Phils.

Ayala Ave., Makati City, Phils.

Position : Customer Sales Officer

Inclusive Dates : March 1994 – September 1998

Key Responsibilities and Tasks:

Supervised the activities of the Cash Section of the branch, ensured that all cash operations/activities are done in accordance with approved policies and procedures.

Responsible for in-house marketing for prospective clients and endorsed accounts where follow up calls are needed, and ensured retention of accounts.

Supervised and approved transactions processed by the New Accounts Clerks and Tellers.

Company : Union Bank of the Phils.

Ayala Ave., Makati City, Phils.

Position : Budget and Financial Analyst

Inclusive Dates : March 1986 – March 1994

Key Responsibilities and Tasks:

Prepared the Financial Profitability Analyses of all branches and oversee the Budget process of the entire Branch Banking Group.

Prepared the guidelines, schedule of activities, and all materials needed for the series of Budget hearings.

Processed transactions through preparing appropriate accounting journal entries, compiling relevant supporting documents, and preparing Financial Statements.

Reviewed and verified the accuracy and consistency of supporting documents and other accounting transactions in compliance with Accounting procedures.


St. Paul's College of Quezon City MS Office Applications:

Gilmore St., Quezon City, Phils. Excel

Bachelor of Science in Commerce Word

Major in Accounting Outlook

March 1981 PowerPoint

Office Tools

CPA Review School of the Phils. Publisher

Espana, Manila, Phils.

May 1981 Internet

Financial Systems:

Basic Computer Course Citrix Financial

National Computer Center Tally

Quezon City, Phils. Finacle

January 1982 I-Wealth View



Branch Officer Development Programme

Leadership Programme

Customer Service – UBP’s Competitive Edge

Business Letter Writing

Effective Communication Skills

Personality Development

MYOB Accounting Software Training


Available upon request.

I hereby declare that all the information is correct to the best of my knowledge.

Lyja Mae Javellana

Contact this candidate