TITANIA GRANT

**** *** *** ******, *******, Ontario, L6B 1E5

416-***-****, Email: ac4hyg@r.postjobfree.com

Highlights of Qualifications:

10+ years of experience in General Insurance sales, office administration, customer

service solid organizational and documentation skills, MS Office, Excel, electronic

mail and internet

Effectively work under pressure and able multi task

Exceptional ability to deal with customer complaints with superb communication

and interpersonal skills

Experienced team player, bringing enthusiasm and energy into group efforts

Assertive, self motivated, goal oriented, organized and efficient

Relevant Skills:

Receptionist / Administrative

Maintained the front desk and reception area in a neat and

organized fashion

Dispersed incoming mail to correct recipients throughout the

Office department

Made copies, sent faxes and handled all incoming and outgoing

Correspondence

Handled a high volume of incoming calls, internal switchboard

Assisted with general office functions

Assisted customers, directing to appropriate personnel

Insurance Sales

Answered questions or concerns policy holders had with their

insurance claims, renewals and new businesses

Sold a variety of insurance products to businesses and individuals

including extra coverage

Explained features of policies and both advantages and disadvantages

of various policies

Assisting customers in completing application forms for Insurance

policies

Monitored insurance claims to ensure they are settled equitable for

both the client and the insurer

Customer Service

/Client Relations

Addressed customer service inquiries in a timely and accurate fashion

Gave accurate and appropriate information to answer questions,

troubleshooting issues, and resolve complaints

Maintained quality control seeking new ways to improve customer

service

Followed up with customers regularly regarding services scheduled

and payments due

Transferred customer’s calls to appropriate staff

Proven ability to work well both independently and as a team member

Build and maintain enduring customer relationships to boost sales and generate

repeat business

Accurately processed financial transactions using computerized cash registers

TITANIA GRANT

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Employment History

Senior Sales Representative JN General Insurance Co Ltd, KGN, Jamaica 2007

2016

Customer Service/Client Relations Indemnity Ins Agency, KGN, Jamaica 2004 2007

Receptionist Henderson Insurance Brokers, KGN, Jamaica 1998

2004

EDUCATION AND TRAINING:

Motor Vehicle Insurance Certificate

Liability Insurance Certificate

Property Insurance Certificate

College of Insurance and Professional Studies, Kingston Jamaica

VOLUNTEER WORK:

2017

Present

Group life team member – planning of social events

Check in staff/Coordinator (Star Kids club)

Participated in the Gallup strength 2.0 workshop

Cornerstone Christian Community Church, Markham, ON

ADDITIONAL COURSES

Various computer programs; premium calculator, Pure/Sirius Insurance;

Money laundering and anti terrorism act(Proceed of Crime Act)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate