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Customer Service Representative

South Africa
February 16, 2018

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Bongani Hamilton Mkhonza

House **** Ekuvukeni T/Ship

Wasbank 2920, P.O. Box 3393 Ladysmith 3370

Phone: mobile: 060*******, 034*******


Personal Profile

An enthusiastic, energetic and hardworking individual seeking to expand his knowledge with a professional environment, to attain working experience and foster academic growth, driven to achieve result that will make and contribute both to an outstanding workplace.

Career Objective

I am committed to perusing a career in accounting, administration and management. I’ m also studying further through distance learning.


Educator – temporary educator

[Date: 2014/04/11 to 2015/12/09] Emabhekazi Combine School

Prepare and provide lessons according to CAPS document

Marking, recording and reporting of learner’s work for next level

Attend workshops, meetings provided by the department

Member of the culture and sport team

Assistant: Engineering and Stores

[Date: 2010/01/15 to 2013/12/20] Mineral Processing Executive (Minopex)

Phola Coal Processing Plant (Ogies)

Provide maintenance assistant to artisans and engineers

Achieving production targets (as a team)

Issue of required maintenance parts at stores

Attend to deliveries

Provide stocktaking at stores

Good house keeping

Customer Service Representative (Consultant)

[Date: 2005/06/01 to 2009/12/28] First National Bank

Opening – Closing of: Accounts, Investments, Financial Planning

Attend to customer queries on accounts

Foreign exchange conversions

Escalating unresolved queries

Home Loan, vehicle finance, overdraft, personal loan applications

Administration and Finance Clerk

[Date: 2003/07/15 to 2005/05/31] Ezibukweni Primary School

Maintain Principal’s diary

Data capturing, photocopying and faxing of document

Collection of documents/mail and provide relevant departments

Recording and reporting of financial information (Financial Statements)

Liaison with school auditors and other stakeholders

Prepare Annual School Survey

Prepare Annual School budget and variance analysis

Provide any support necessary to run the school


[Date: 1996] Sukuma Comprehensive School

Qualification gained: National Senior Certificate (Matric)

[Date: 1999] M.L. Sultan Technikon now DUT

Qualification gained: National Diploma in Commercial Practice

Major subjects: Financial Accounting 3, Business Management 3, Economics 3

[Date: 2000 to date University of Durban Westville now UKZN

Qualification: Bachelor of Accounting (Current Studying)

Outstanding Modules; Group Financial Accounting and Reporting, Management Accounting, Statistics

[Date; 2017 to date University of South Africa (Unisa)

Qualification: Post Graduate Certificate in Education (PGCE) (Current Studying)

Skills and Achievements


Certificate of competence award – Emabhekazi Combined School for achieving 100% pass rate 2014

Safety Representative of the year – Monopex 2012

Admin Clerk of the year – Ezibukweni Primary School 2004

Boe Bank certificate of excellence


Excellent communication skills

Computer skills, Microsoft Office, internet, email, pastel accounting

Analytical skills

Problems solving skills

Adaptable, can work under pressure and sense of urgency

Ability to work independent and as a team player

Hobbies and Interests

Reading newspapers road running and watching t.v.


[Referee Mr Velaphi Hlatshwayo

Deputy Principal: Emabhekazi Combined School

Tel: 082-***-****

Mr Siboniso Hlatshwayo]

Educator: Emabhekazi Combined School

Tel: 082-***-****

Mr. Sibusiso Lulane (Friend)

Cell. 071*******

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