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Manager Customer Service

Location:
Bengaluru, Karnataka, India
Posted:
February 16, 2018

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RESUME

J. Arul Bakiaraj

Diploma Catering and Hotel Management

Mobile: 91+999*******, 994-***-****

Email: ac4htj@r.postjobfree.com

Summary:

Qualified restaurant manager with 10 years’ experience in organizing and managing services in restaurant management field and proven success in increasing sales, and multiplying business while ensuring the guests’ needs and enforcing standards for individual performance.

Objective:

• To work for the welfare of the company.

• Exposure of skills for the development of the company and to improve self-skills.

• Looking for a suitable position with an exciting and creative environment.

Proficiencies:

• Strong understanding on HACCP (Hazard analysis and critical control points) &ISO documentation.

• Have good experience & skills in management aspects like forecasting, planning organizing, coordinating & implementing.

• Hands on experience in handling multiple store operations.

• Has good knowledge in food products and operations.

• Strong experience on documentation and licensing process for the store.

• Good communication skills.

• Have good experience in preparing P&L.

Strength

I am a quick learner with high energy level who is eager to take responsibilities and challenges head on and also a goal oriented person who can work determined throughout.

Working Experience:

RESTAURANT MANAGER in TIM’S BISTRO Restaurant (unit of tusker foods), Coimbatore (Nov 2015- till date)

Duties and Responsibilities as a Restaurant Manager:

• Responsible for the operational management of the restaurants.

• Making sure that all health and safety requirements are met.

• Conducting weekly briefing for the restaurants staff to ensure smooth operation.

• Advising new cooking techniques and making them perfect to operate new equipment’s.

• Ensuring the quality and standard of the food before delivery from the kitchen.

• Responsible for the appropriate cost controls and profit management.

• Ensuring the restaurant is a safe environment to work in.

• Employee scheduling, hiring staff and molding them.

• Controlling day to day operations by scheduling manpower, ordering food supplies.

• Making sure all procedures involved in the store are in accordance with health and food safety standards.

• Has good knowledge in menu planning & serving methods.

• Able to maintain good co-ordination between inter departments & clients.

• Good knowledge about operations and food products.

Worked as a Manager in Sri Balaji Catering Service Pvt Ltd, Coimbatore (Nov 2013 – Oct 2015)

• Designed kitchen layout and menu planning

• Staff hiring& training.

• Making all arrangements for business development.

• Planning for marketing to increase sales.

• Ensuring smooth operations and standard food deliver to customer

Worked as a Restaurant Supervisor in Kueenz Sidewalk Café, Malaysia (Oct-2012 - Aug- 2013)

• Managed the operations of restaurants.

• Reviewed customer satisfaction and feedback.

• Managed the productivity and smooth operation of the restaurant. [Labour Cost, Beverage cost, Food cost.]

• Managed and trained staff.

• Conducting Daily Pre shift briefings.

• Effectively training and communicating with new members.

• Setting high standards to meet customer expectation.

• Effectively gets the work done from Team.

• Understand the root causes of mistakes and effectively working out the problem.

Worked as a Shift Manager in KFC Yum Restaurants International, Coimbatore (Aug 2010 – Aug 2012)

• Responsible for the overall operations of the back of house and kitchen area of the

Restaurant

• Ensuring the maintenance of equipment’s, facility, & grounds through the use of a Preventive Maintenance Plan based on company standards.

• Ensure food quality and 100% customer satisfaction.

• Ensure that all food products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.

• Responsible for ordering food products according to predetermined product specifications and received in correct unit count and condition and deliveries are received in accordance with the restaurant’s receiving policies and procedures.

• Control food cost and usage by following proper product storage procedures, standard recipes and waste control procedures including proper food holding and refrigeration temperature control points.

• Work with restaurant managers to plan and price menu items. Establish portion sizes and prepare standard recipe cards for all new menu items.

• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

• Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team.

Worked as a Banquet Assistant and Restaurant Captain in Hotel Grand Plaza, Coimbatore (June 2009 – July 2010)

• Planning of budget, work flow of important activates to be undertaken to achieve the budget.

• Attend guest complaints and requests.

• Approves re-ordering of inventory for efficient work flow.

• Takes care of the equipment requirements for the event.

• Receives guest and makes sure that the function is running smoothly.

Worked as a Trainee Captain in Citrus Restaurant, Coimbatore (June 2008 – May 2009)

• Handling customer complaint’s

• Upselling new products

• New products recipe learning

• Maintaining all equipment’s and kitchen cleaning

Industrial Training

• Completed Industrial training @ “Sakithyan Hotel” Chennai from Dec 2006 - June2007.

• Completed Industrial training @ “The Nilgiri Dairy Farm Pvt Ltd” Coimbatore from Dec 2007- Jan 2008.

Projects

• Establishment of Food Court at Kumaraguru College of Technology, Coimbatore.

• A part of new start up Restaurants & Catering Service food quality control.

Education

• Pursuing Bachelors’ Degree in Catering Science and Hotel Management (2016-2019) in Madurai Kamarajar University, Madurai.

• Diploma in Catering and Hotel Management (2006-2008) Indian Institute of Hotel Management & Canada India Institute co-operation, Coimbatore

• Completed SSLC (2005) at Government Higher Secondary School, Coimbatore.

Computer Skills

• Basic computer knowledge in Microsoft applications - Word, PowerPoint and Excel.

KEY Skills

• Problem solving skills

• Strong customer service skills Problem solving skills

• Self-motivation and ability to take the initiative

• Ability to work well under pressure

• Punctuality and time-keeping

• Good organisation, with attention to detail

• Teamwork skills

• Quick learner, keen to learn and improve skills

Co-Curricular Activities

• Attended Fire-fighting demonstration class.

• Conducted and Participated in Bartending and Carving festival.

• Conducted the food festival “Affriand 08”.

• Participated in cooking competition at SNR and Sons College, Coimbatore.

• Participated in the cooking competition at Coimbatore Diabetes Foundation.

Extra-Curricular

• Joint Secretary of MC3 (My City, Clean City) Trust.

• Supporting Co-ordinator for Tamil Nadu Elections.

Achievements

• Received Guinness World Record– A part of Worlds’ Largest Recycling Lesson (2015).

• Received “Customers’ Mania” Award at KFC 2011.

• Received Achievement Record for Wall Painting and Cleaning Coimbatore project.

Reference

• Mr.Ramdoss.(Former F&B manager, Hotel Grand Plaza) - 770-***-****

• Mr.Hardely Louis Joseph (Assistant Restaurant Manager, KFC) - 701*******

• Mr.Sebastian Shalvin (Professor, Hindustan collage of Arts & Science) -984-***-****

Personal Profile:

Name : J.Arulbakiaraj

Date of Birth : 26.01.1989

Age : 27

Gender : Male

Father’s Name : P.James

Nationality : Indian

Religion : Christian

Languages Known : Tamil, English, Malayalam, and Mali

Marital Status : Married

Address : 38/47 Annai Illam, Thiruvalluvar nagar,

Kuniyamuthur, Coimbatore-641008

Passport no. : H6487508

Declaration

I declare that the above furnished details are true to the best of my knowledge and belief.

Date: 23.03.2017 J. Arul Bakiaraj

Place: Coimbatore



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