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Technical Support Field Service Software Dev Data Analyst Project Mana

Houston, Texas, United States
February 16, 2018

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George Alexander

Email: Home Address: Telephone: 5050 Yale Street Apt 1 Houston, TX 77018 662-***-****

Technical Skills

●A+ Training, Technical Support, Hardware and Software Repair

●Low Voltage, Cable Testing and Terminating, Networking

●C,+, MS-DOS, HTML, MS Office, Adobe, Command Line, Active Directory

●UX, Quality Assurance, Testing, Debugging, Asset Management

●Excellent Soft Skills


Gorilla Safety Fleet Management Houston, TX

Software Dev/Technical Support II December 2017-Current

●Compare and analyze UX data for QA

●Use development cycle to communicate with designers and coders about bug and defects

●Develop and maintain the T2 ticket system and customer support queue

Truno Retail Technology Solutions Houston, TX

Field Service Technician III August 2016 – December 2017

●Perform installs, diagnostics, and maintenance of POS software and hardware

●Customer interaction while providing technical support

●Asset management while driving and performing duties onsite

HP Computer and Printer Sales Pearland, TX

Brand Ambassador April 2016-October 2016

●Maintain consistent QA and presentation of market materials

●Monitor market performance and customer feedback

●Be receptive, while positively and professionally promoting products to customers

Advanced Distributor Products Grenada, MS

IT Operations Manager August 2015- May 2016

●identify research and resolve computer and industrial site technical problems

●Analyze inventory and repairs while using data to make reports to AD

●Use Microsoft Office, Adobe, AD and Presentation software

●Backend networking and management of workstations

Work Market Online State of MS, LA, TX

Field Service Specialist II November 2011-January 2015

●Install network equipment, rack and stack and patch panels

●Diagnose, repair, and install cabling

●Remote management of APs, routers, switches, servers, and POS


Mississippi Valley State University Itta Bena, MS

Bachelor of Science in Engineering Technology & Supervisory Management May 2015


Mississippi Masonic Order AF & AM 2014-Present

Alpha Phi Omega Alumni Community Advisor 2014-Present

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