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Manager Customer Service

Byron Center, Michigan, 49315, United States
February 15, 2018

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**** **** ******

Byron Center, MI *9315

Phone: 616-***-****



Supply Chain Professional with extensive experience as Materials Manager, Purchasing Director and Distribution Manager. Plant Manager for an automotive supplier for 2 years. Major industries worked in are automotive and food products. Track record of meeting budgeted cost, high on-time delivery performance, improving inventory accuracy and increasing inventory turnover. Operational leadership and people development are other strong suits. Implemented and managed various ERP systems. Have acquired strong strategic planning and communication skills to drive change and achieve objectives through many years of experience.



Materials Manager

Direct all phases of materials management including production scheduling, direct procurement, receiving, warehousing, material handling, customer service and shipping. Responsible for developing and coaching staff, minimizing distribution costs while maintaining excellent customer service levels & ensure direct materials are available to meet production schedules. Maintain department SOP’s and work instructions. Improved perfect order rate each year for 8 years from 92.85% to 99.96%. Improved raw material inventory turns from mid-teens to over 20 while meeting department operational budget goals every year. Achieved increase in both lbs moved per labor hour and total cost per lb moved to lead all 9 plants. Dairy food plant requires excellent cleanliness and good housekeeping utilizing GMP’s is essential. Direct Reports: 5. Indirect Reports: 16.

2006 – 2010 Key Plastics, LLC, Grand Rapids, MI


Managed supply chain, scheduling, shipping & receiving functions for automotive plastic component supplier. Customers include General Motors, Nissan, DCX, Ford and others in high volume plant. Products were under hood reservoirs and interior trim. Reorganized finished good warehouse utilizing lean concepts and visual factory techniques. Lead Materials Manager Reorganized finished good warehouse utilizing lean concepts and visual factory techniques. Chosen as lead Materials Manager to lead corporate standardization efforts. Trained materials management techniques to 4 under-performing Key Plastics plants to better utilize supply chain systems. Implemented MRP system to improve inventory turnover and better manage suppliers. Reviewed & improved supplier performance procedures to better manage supply base. Oversaw inventory turn improvement from low-twenties to low-thirties. Improved Customer Delivery Ratings from low to high 90’s while adding major OEM customer. Direct Reports: 5. Indirect Reports: 15.

2004 – 2006 Summit Polymers, Kalamazoo, MI / Chicago, IL


Launched new plant in the Chicago Manufacturing Campus for Tier 1 & Tier 2 automotive interior plastic trim supplier. Customers are Visteon and Ford for the Ford 500/Mercury Montego/Ford Freestyle programs. Hired most of the 18 employee salaried staff including Materials Manager, HR Manager, Supervisory Staff, etc. Hourly staff includes about 100 hourly employees. Focus of plant was assembly of the center console and sequencing of various other interior trim components. Hired staff and began operations from near greenfield condition. Trained new staff in automotive environment using Summit's lean mfg systems. CMS system used to procure materials and ship releases. 862's used to ship bulk product. DDL system used to monitor customer inventory levels. Ford broadcast sequencing system enabled average inventory level of about 2 hours at OEM (hourly milk run trucks). Oversaw PPM reduction from over 200 to below 50 within 6 months of launch. TS 16949 & ISO 14001certification achieved October, 2005. Ford Q1 achieved January, 2006 (2nd supplier in campus). Successfully participated in UAW contract negotiations with ratification October, 2005. Procured new business from 3 other suppliers within the manufacturing campus.

1999 – 2004 Behr Industries Corporation, Comstock Park, MI


Directed the logistics, purchasing and scheduling functions for $55 million supplier of wood trim automotive products. Tier I and Tier II, German-based firm servicing customers such as Mercedes, BMW, Ford, GM, Daimler Chrysler, Faurecia, Johnson Controls, Visteon and Delphi. Sourced $20 million to suppliers annually, many requiring extensive travel in Europe. Worked with corporate attorneys to develop contracts for the supply chain, including revised terms of purchase and standard Behr Purchase Orders. Negotiated and wrote contracts with all major suppliers to Behr. Worked extensively with face veneer suppliers to achieve over $800k annual savings. Instituted vendor managed inventory programs for 2 large suppliers. Started supplier milk run using company-leased truck for $24k annual freight savings. Instituted cycle count program that improved inventory accuracy by over 20%. Key involvement in December, 1999 implementation of QAD ERP system. Oversaw the schedulers’ development of Delfor (Delivery/Forecast) summary report, which is a useful planning and forecasting tool used throughout the organization. Led purchasing group to resolve supplier quality & delivery issues. Responsible for TS16949 procedures & work instructions related to all materials functions. Collaborated with 2 Behr German plants to develop common procedures. Direct Reports: 6 Indirect Reports: 10.

1998 – 1999 Diesel Technology Company, Grand Rapids, MI


Responsible for materials management functions for diesel fuel injection pump division with annual sales totaling about $70 million. Oversaw functions of order entry, customer service, forecast maintenance, shop floor and vendor scheduling as well as inventory control. Major customers included Daimler-Chrysler, Mack Trucks, MTU and Detroit Diesel. Key player in October 1998 MRPII implementation. Implemented cycle count program that improved inventory accuracy from 22% to near 80%. Moved raw material to rack storage locations freeing manufacturing floor space and improving inventory accuracy. Oversaw multiple planning systems including Future 3 for order entry and shipping, PRMS for MRP and Bosch EVA system to determine requirements for European customers. Worked with suppliers to resolve delivery issues and prevent downtime. Championed materials team maintaining QS9000 work instructions.

1996 – 1998 ELSA, LLC (div. Sakamoto Industries, Japan), Elwood, IN


Executed shipping, receiving, traffic and inventory control functions for growing Tier I automotive component manufacturer. Products included complete exhaust systems, fuel tanks and structural parts for SIA (Subaru-Isuzu America), MMMA (Mitsubishi), Ford and AAI (Mazda) with $150+ million annual sales. Supervised five team leaders on three shifts with 50+ total hourly staff. Maintained inventory accuracy and material movement of finished goods, raw materials and WIP valued at $12 million with MAPICS MRP II system. Implemented cycle count program improving raw material accuracy from 71% to over 96%. Created bin location system combined with bar coding which greatly improved productivity and inventory accuracy. Developed department work instructions to comply with QS9002 certification. Oversaw daily shipments of EDI requirements to customers as well as transmitting ASN’s.

1991 – 1996 Devro-Teepak, Inc., Danville, Illinois


Oversaw the coordination of warehousing and distribution functions for flagship plant of worldwide leading producer of cellulose, collagen and plastic film meat casings. Plant work force of 800 (500+ union) with OSHA VPP Star status and ISO 9002 certification in a continuous manufacturing environment. Managed the supervision of daily traffic and warehousing operations including the distribution of WIP goods to other Teepak plants in the U.S., Canada and Europe as well as direct customer shipments. Responsible for preparing and meeting $3 million budget. Evaluated current systems and practices within area of responsibility and developed alternatives to improve efficiency. Provided procedural support for warehouse activities to implement and maintain Integrated Resource Management System (PRISM). Completed ISO 9002 certification process for warehousing and distribution functions. Implemented bar coding which increased productivity and reduced shipping errors. Revised bin location scheme for quality and accuracy improvement. Instituted cycle count program for both finished product and raw materials that improved inventory accuracy from 91% to over 98%. Direct Reports: 5 Indirect Reports: 21

1986 – 1991 Philips Lighting Company, Bath, New York


Shipped $120 million annually to distribution centers. Restored morale to department and increased productivity by 23%. Improved accuracy in $7 million warehouse from 87% to over 97% by developing cycle count program. Reduced unexcused absence occurrences from approximately 3% to 1%. Completed corporate training for TQM implementation and acted as plant trainer for 3 years. Scheduled distant subassembly feeder plant & coordinated deliveries within MAPICS system. Purchased raw materials from both foreign and domestic suppliers.

1984 – 1986 Hayward Pool Products, Elizabeth, New Jersey


Scheduled finished goods for highly seasonal product line: swimming pool pumps and filters. Involved in implementation of DATA 3 MRP II. Analyzed component usage and requisitioned required purchased materials.

1980 – 1984 Leviton Mfg., Inc., Brooklyn, New York


Master scheduled $200 thousand per week of electrical wiring devices. Involved in implementation of homegrown MRP II system. Provided training for planners and held MPS meetings to resolve scheduling problems. Coordinated round robin shipment of subassemblies to distant feeder plant.


BS Bus Admin, GPA 3.01/4.00 – Fredonia State College, New York 1980

Various Management Training Courses – U W - Madison 1993/1994


TS16949 Certified Auditor, QAI - 2006

CPM Certification Course (Grand Rapids NAPM) - 2003

APICS Certification (CPIM) - 1988

Dale Carnegie Course - 1987


Windows / Word / Excel/Powerpoint


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