Sonalben P. Patel
***** ********* **** **********, ** 20874 240-***-**** ac4hqy@r.postjobfree.com
Healthcare Administrative Services & Customer Support Professional
Office Support Project Management Health & Dental Insurance Calendar Management
Versatile and highly ethical healthcare administrative professional with proven experience in administrative services and support in office environment. Proactive and detail-oriented problem-solver with demonstrated success in development of process improvements to enhance office organization and efficiency. Collaborative and client-focused with excellent communication and interpersonal abilities to build rapport with patients, staff, and other key personnel to resolve problems diplomatically and ensure positive customer relations focused on quality excellence in high pressure, deadline-driven environments. Excels as dental assistant providing support during procedures with preparation of dental trays, handling and sterilization of instruments and equipment, and certified to perform dental x-rays.
Core Competencies
Administrative Support Customer Service Client Relationship Building Billing Report Documentation
Calendar & Schedule Management Health & Dental Insurance Organizational Management Data Entry
Presentations OSHA & HIPAA Compliance Creative Problem Solving Process Improvements
Dental X-Ray Certification Surgical Assistant Equipment & Instrument Sterilization Event Planning
Language Fluency: English, Gujarati, and Hindi
Technical Proficiency: Microsoft Word, Excel, PowerPoint; ICD-9 and ICD-10 Medical Coding
Professional Experience
William R. Dzyak, D.D.S., P.C. – Kensington, MD 2002 - Present
Administrative Support, Receptionist & Surgical Assistant
Provide administrative and surgical support in dental office; calendar & schedule management and patient recordkeeping and customer service.
Oversee office administration for data organization, research and analysis, preparation and maintenance of patient records; accurate update of reports based on doctor’s notes, while maintaining confidentiality and completeness of charts and patient histories.
Assist with copying of records, follow-up on account payments, and problem solving to ensure positive relations.
Assist dentist during procedures, providing instruments and other materials to dentist and ensuring patient mouths are dry and clear of suction devices.
Manage sterilization and maintenance of instruments and equipment, preparation of dental trays for procedures and other assistance as necessary.
Montgomery College 1998 - 2002
Student Assistant – Germantown, MD (2001 - 2002)
Provided administrative and general office support and customer service greeting visitors, answering phones and assisting students.
Assisted with coordination of special events including job fairs and Transfer Day with design of flyers, banners and posters and information packets.
Student Assistant – Rockville, MD (1998 - 2001)
Provided support with preparation of classroom materials, database administration and collation of materials for mass mailings.
Assisted in office with filing for registration mail distribution.
Other Professional Experience
Magruders, Gaithersburg, MD Cashier 1997
Shady Grove Hospital, Shady Grove, MD Volunteer 1996
Education
Towson University, Towson, MD – Bachelor of Science in Biology, 2007