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Customer Service Assistant

Germantown, Maryland, United States
February 15, 2018

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Sonalben P. Patel

***** ********* **** **********, ** 20874 240-***-****

Healthcare Administrative Services & Customer Support Professional

Office Support Project Management Health & Dental Insurance Calendar Management

Versatile and highly ethical healthcare administrative professional with proven experience in administrative services and support in office environment. Proactive and detail-oriented problem-solver with demonstrated success in development of process improvements to enhance office organization and efficiency. Collaborative and client-focused with excellent communication and interpersonal abilities to build rapport with patients, staff, and other key personnel to resolve problems diplomatically and ensure positive customer relations focused on quality excellence in high pressure, deadline-driven environments. Excels as dental assistant providing support during procedures with preparation of dental trays, handling and sterilization of instruments and equipment, and certified to perform dental x-rays.

Core Competencies

Administrative Support Customer Service Client Relationship Building Billing Report Documentation

Calendar & Schedule Management Health & Dental Insurance Organizational Management Data Entry

Presentations OSHA & HIPAA Compliance Creative Problem Solving Process Improvements

Dental X-Ray Certification Surgical Assistant Equipment & Instrument Sterilization Event Planning

Language Fluency: English, Gujarati, and Hindi

Technical Proficiency: Microsoft Word, Excel, PowerPoint; ICD-9 and ICD-10 Medical Coding

Professional Experience

William R. Dzyak, D.D.S., P.C. – Kensington, MD 2002 - Present

Administrative Support, Receptionist & Surgical Assistant

Provide administrative and surgical support in dental office; calendar & schedule management and patient recordkeeping and customer service.

Oversee office administration for data organization, research and analysis, preparation and maintenance of patient records; accurate update of reports based on doctor’s notes, while maintaining confidentiality and completeness of charts and patient histories.

Assist with copying of records, follow-up on account payments, and problem solving to ensure positive relations.

Assist dentist during procedures, providing instruments and other materials to dentist and ensuring patient mouths are dry and clear of suction devices.

Manage sterilization and maintenance of instruments and equipment, preparation of dental trays for procedures and other assistance as necessary.

Montgomery College 1998 - 2002

Student Assistant – Germantown, MD (2001 - 2002)

Provided administrative and general office support and customer service greeting visitors, answering phones and assisting students.

Assisted with coordination of special events including job fairs and Transfer Day with design of flyers, banners and posters and information packets.

Student Assistant – Rockville, MD (1998 - 2001)

Provided support with preparation of classroom materials, database administration and collation of materials for mass mailings.

Assisted in office with filing for registration mail distribution.

Other Professional Experience

Magruders, Gaithersburg, MD Cashier 1997

Shady Grove Hospital, Shady Grove, MD Volunteer 1996


Towson University, Towson, MD – Bachelor of Science in Biology, 2007

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