Bianca McCoy

Customer Services

Austell, GA *****

ac4hlk@r.postjobfree.com

678-***-****

Work Experience

Customer Service Representative

Best Home Services - Smyra,GA

August 2016 to October 2016

Call current and past customers to get their carperts and furnace vents. Building a rapport and solving any issues that the customers might have with the services that was performances that the customers wasnt happy with my talking to the managers

Production Worker

KMD Linen - Saint Peters, MO

October 2006 to January 2009

Handle/inspect cotton/polyester table linens and napkins for wedding, banquets, anniversaries holiday celebrations

• Handle/fold towels and swipes for restaurants and other eating establishments

• Sort and distribute table linens and napkins

Scanning and Imaging Clerk

Reality System, Inc - Saint Charles, MO

January 2006 to October 2006

Processing and collating materials such as: emergency room records, litigation records, and school records for document scanning and imaging

• Executing scanning and imaging of records to be transferred to digital storage up to 300 record on a daily bases

Customer Service Representative

Fact Finders Inc - St. Louis, MO

August 2005 to January 2006

Making calls to business and consumers by using standard scripts and procedures.

• Interviewing businesses and local consumers about telephone services, utility companies, and grocery stores up to 20 to 50 calls on a daily bases Customer Service Representative

Kelly Staffing Services - St. Louis, MO

January 2004 to August 2005

Processed a total of 50-60 files daily, extracted documents from files, and reviewed work

• Managed new employee orientation as a Team Leader,

• Provide functional guidance training and assistance to the lower level staff.

• Provide assistance, training and troubleshooting support to the lower level staff Customer Service/Collections Agent

MCI Corporation - St. Louis, MO

April 2002 to January 2003

Respond to telephone inquiries and complaints by using standard scripts and procedures

• Managed multi-line phone system handling an average of 70 to 100 incoming and outgoing calls a day.

• Contacted customers with past due accounts, clarified policies and negotiated reasonable payment plans to resolve outstanding balances, by gathering

• information, research /resolve inquires and log in customer calls. Customer Service Agent

Business Response - St. Louis, MO

June 2000 to March 2002

Receive 30 to 80 incoming and making up to 40 outgoing calls a day Processing customer orders and inquires on the status of their orders Communicate appropriate options to resolve issues in a timely manner And other assignment duties that related to customers satisfactions Customer Service Representative

Global Payments - St. Louis, MO

August 1999 to June 2000

Receiving over 40 to 80 calls from merchants in regard to cash registers issues Provide assistance, training and trouble-shooting support to merchants. By walking them through the steps while customers are in the store, Human Resources Technician

US Army Personnel Center - St. Louis, MO

September 1981 to February 1997

Served as a military advisor for Reservists who wanted to further their military careers by inform what their options were.

• Communicates appropriates options to resolutions issues in receiving orders. Received three promotions during 16-year tenure with Records Center, escalated from file clerk to human resources technician

• Received many certifications and monetary awards for outstanding performance for customer service excellence

Education

University of Phoenix Online - Atlanta, GA

February 2013 to August 2015

General Studies

Georgia Northwest Technical College - Rome, GA

January 2010 to June 2012

internship

Saint Louis College of Health Careers - St. Louis, MO April 1997 to May 1998

Forest Park Community College, St. Louis - St. Louis, MO May 1979 to May 1981

General Education Diploma

Kingdom House Community Center - St. Louis, MO

May 1973 to July 1973

Skills

experience (10+ years)

Additional Information

Other Skills

Experience in operating: a multi-line telephone system, AS400 telephone systems, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, operate a variety of office equipment such as the copiers, fax and telephone ., organizational and team leadership skills as a team player and a team leader, Excellent writing and communication skills. Attend classes that were offered by the US Army Personnel Center, such as how to work with difficult customers, the proper way to answer phones Certification in Pharmacy, Excellent Customer Service Skills, Problem solving skills work under pressure, attention to details, Excellent customer relationships. Have good judgment and able to think critically.

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