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Desktop Support Engineer

Dallas, Texas, United States
February 15, 2018

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**** ******** ****. #**** ******, TX. 75252 214-***-**** email:


Leadership position in a thriving, innovative environment that will maximize my supervisory strengths, project leadership, technical experience and ability to interact and support large networks of users.

Certifications /Training/ Hardware / Software Summary

McAfee SIEM Enterprise Security Manager Information Analyst I 9.x & 10.x

McAfee SIEM Enterprise Security Manager Information Analyst II 9.x & 10.x

McAfee ePolicy Orchestrator 5.9

MCP - Microsoft Certification in NT Server

Software: McAfee SIEM McAfee ePO Windows 10 & 8 & 7, Vista, XP Windows 2003/2000/Server RSA – Cisco VPN Avaya Site Admin. Cisco Admin. NT 4.X, 3.51, 3.0 MS-DOS Sun Solaris Veritas/Backup Exec Exchange Unix Citrix Remedy McAfee AntiVirus

Hardware: HP Laptops and Desktops Dell PowerEdge Servers Dell Desktops and Laptop

HP Printers Cisco Routers 2500 & 4000 Sun Sparc Workstations IDNX –90+ Dell Desktops, Servers & Laptops Avaya/Lucent PBX BlackBerry Apple iPhone Apple iPads

March 2017 – January 2018 McAfee, Inc. Information Security Analyst I

Conducted IT security standards/compliance assessments, documented results and presented findings to technical staff with triage findings. Ensured security policies and procedures utilizing McAfee’s tools. Participated in tier 1 / 2 operations support and best practice approaches and solutions for compliance. Validated and tracked security breach.

September 2015 – March 2017 AlixaRX LLC. IT Systems Support

Local IT Support of the Plano Headquarters facility. Supported local user and remote Field Techs along with Pharmacy Techs. Would schedule AlixaRX software upgrades

with remote users across the US. Was responsible for local hardware orders and the cell phones orders/replacements.

Feb 2014 Sept 2015 Lauren Engineers & Constructors, Inc. IT Systems Support

All local desktop, server, backups, phone, printer and helpdesk support of 125 users of the Irving and Houston TX facility. Provided all levels of support for the two offices and to a couple of remote work locations. Have a good understanding mobile email applications for the iPhones and iPads used.

Dec 2009 – Jan 2014 Intel Security, Inc. (Formerly McAfee, Inc.) Assc. Systems Engineer (Contractor for 14 months then hired full time at McAfee, Inc.)

T2 – T3 Desktop support and request for McAfee, Inc and its 1300 users in the Plano, TX facility and to departments such as Legal, HR, PayRoll/Finance, and HelpDesk escalated issues. Also responsible for print devices, print servers, McAfee EMM, Blackberry Enterprise, Apple iPhones, AV conferences, Cisco and Aventail VPN. Utilized Remedy ticketing systems to track incidents and work orders. Have traveled out of state and globally to provide I.T. support and rebuilding of new sites.

July 2009 – December 2009 Contractor for Compucom

Working as a contractor for Compucom, part of a team to roll out Vista to their end-users and help with upgrades of memory and MS-Office 2007. XP user would have their data backup, computer re-imaged with Vista and data added back onto their computers.

June 2007 – July 2009 CitiBank, Systems Admin.

Responsible for 1st and 2nd level support HelpDesk Support which involves Active Directory work setting up new user accounts, permissions, email accounts. Part of a team that helps with the migration and roll out of Vista to over 450 users on Citi’s campus. Support the McAfee AntiVirus

Team with the updates and patches to all desktops. Also assisted with BlackBerry installs and setup to have emails sync with devices. Assisted with the change out of Citi’s Cisco switches and

cabled all equipment from switches to patch panels.

September.2004 – February.2007

Interceramic USA, IT Help Desk / Desktop-Server Support

September.2003 - August.2004

Bowne of Dallas: Desktop Support

May 2002 to August. 2003


December. 2000 – February. 2002

MetaSolv Software: Server Admin / Desktop Support

November. 1999 – December. 2000

Charter Insurance: Server Administrator

February 1998 – November. 1999

The Sabre Group: Network Engineer

June 1991 – February. 1998

Ericsson Data Systems: NT Network Administrator and Supervisor.


National Education Center, 1984 A.S., Electronic Engineering Technology


Excellent list available upon request

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