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Sales Customer Service

Location:
Roanoke, Virginia, 24014, United States
Posted:
February 15, 2018

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Resume:

Carlos M. Bingham., Sr

*** ******** **. ***.* Roanoke,VA 24014

540-***-**** ac4hjr@r.postjobfree.com

A seasoned and dynamic assistant store manager with exceptional leadership and customer service skills. Capable of leading a team and store operation and the ability to recruit, interview, hire and coach team members. Also, an aggressive sales record and a proven success in turning around underperforming stores.

SKILLS:

Retail Store Operations

P&L Management

Customer Service Relationship

Teambuilding, Training, Coaching and Supervision

Merchandising Strategies

Inventory Management

Microsoft Word, Excel, Power Point and Outlook

EMPLOYMENT: Aaron's sales and lease

Customer accounts manager

09/2016- current

Drive and ensure store and staff is meeting monthly sales and leasing goals

Manage repossession of delinquent items and the resale of the item

Answer incoming phone calls assisting external customers to achieve resolution with various issues on their account

oHandle all customer and team member complaints

oAssist Sales Member with telephone sales

Oversee the pickup and delivery of customers items to ensure the timeliness of delivery and satisfaction of customer

09/2015- 08/2016 Easyhome Furnishings Roanoke, VA Assistant Store Manager

Drive and ensure store and staff is meeting monthly sales and leasing goals

Manage repossession of delinquent items and the resale of the item

Answer incoming phone calls assisting external customers to achieve resolution with various issues on their account

oHandle all customer and team member complaints

oAssist Sales Member with telephone sales

Oversee the pickup and delivery of customers items to ensure the timeliness of delivery and satisfaction of customer

10/2014 – 08/2015 Rent-A-Centers

Roanoke, VA Assistant Store Manager

Drive and ensure store and staff is meeting monthly sales and leasing goals

Manage repossession of delinquent items and the resale of the item

Answer incoming phone calls assisting external customers to achieve resolution with various issues on their account

oHandle all customer and team member complaints

oAssist Sales Member with telephone sales

Oversee the pickup and delivery of customers items to ensure the timeliness of delivery and satisfaction of customer

07/2010-10/2014 Rent-A-Centers

Roanoke, VA Store Manager

Manage retail store operations and lead team members for a rent to own company

Drive and ensure store and staff is meeting monthly sales and leasing goals

Responsible for driving sales and the turnaround of store sales by 15 %

Manage repossession of delinquent items and the resale of the item

Manage and maintain a customer relationship cliental base

Assisting external customers by phone and in person to achieve resolution with various issues on their account

oHandle all customer and team member complaints

oAssist Sales Member with telephone sales

Oversee the pickup and delivery of customers items to ensure the timeliness of delivery and satisfaction of customer

Manage and created team member schedules to ensure store staffing is met

Conduct daily team meetings with staff to ensure sales goals are met and team inquiries are answered

oCoach team member individually to help them on their development goals

Hire and train new team members

oRecruit new team member

oHold interviews for open positions at various store locations

oCoach and train new team member if hired in same location

Conduct a monthly Profit and Loss (P&L) Report

Conduct and manage inventory control

06/2008 – 07/2010 Rent-A-Centers

Roanoke, VA Assistant Store Manager

Drive and ensure store and staff is meeting monthly sales and leasing goals

Manage repossession of delinquent items and the resale of the item

Answer incoming phone calls assisting external customers to achieve resolution with various issues on their account

oHandle all customer and team member complaints

oAssist Sales Member with telephone sales

Oversee the pickup and delivery of customers items to ensure the timeliness of delivery and satisfaction of customer

03/2007 - 6/2008 Rent-A-Centers

Roanoke, VA Account Manager

Customer service – Sales, Weekly Payments, Cancellations, Problems

Delivery and set up of furniture/Electronics/Appliances

Credit and Collection - Delinquent customers

Repossession of Rent-A-Center Property

EDUCATION:

Patrick Henry High School, Roanoke, VA– Graduated 2002



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