Professional Summary

Skills

Work History

KAYLA HILL

**** **** ****** ****, *********, GA 30294 (C) 404-***-**** ac4hh7@r.postjobfree.com Customer Service Representative who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Billing and collection procedures expert

Insurance and collections procedures

Exceptional communication skills

Excellent communication skills

MS Windows proficient

Skilled problem solver

Customer-oriented

Proficient in cash management

Server/Bartender 02/2017 to Current

Tin Lizzy's Cantina – Atlanta, GA

Received beverage orders from wait staff and delivered beverages to guests. Closed out cash register and prepared cashier report. Cleaned shelving, mixers, cups, blenders and soda guns. Communicated with other kitchen team members to ensure food was prepared on time and correctly

Provided excellent customer service

Customer Service 05/2014 to 01/2017

Quest Diagnostics Atlanta Corporate Office – Tucker, GA Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Prepared patient charts accurately and neatly for the clinic. Maintained and updated collections tracking spreadsheet to help organize payment information. Adeptly managed a multi-line phone system and pleasantly greeted all patients. Front Desk Receptionist 09/2011 to 04/2014

Atlanta Spine and Alternative Pain Management – Atlanta, GA Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Managed various general office duties such as answering multiple telephone lines, completing Education

insurance forms and mailing monthly invoice statements to patients. Precisely evaluated and verified benefits and eligibility. Prepared billing correspondence and maintained database to organize billing information. Georgia State University - Atlanta, GA

High School Diploma: 2011

Martin Luther King High School - Lithonia, GA