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Information Technology Technical Support

North Vernon, Indiana, 47265, United States
February 15, 2018

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Joseph C. Wade

**** ***** ****** **** *** West North Vernon, IN 47265


Qualification Highlights

Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.

Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.

Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.

Areas of Expertise

LAN/WAN Configuration IT Systems Break/Fix Data Security Remote Support

Telephone Systems IT Procurement (TCO) Data Backup & Recovery Systems Administration

Mobile Devices Resource Allocation Switch Configuration Virus Threat Mitigation

IT Asset Management IT Project Management Vendor Relations Storage Management

Technical Experience


Microsoft Sever 2003 – 2012, Microsoft Windows 2000, SE, XP, Vista, 7, 8. 10, UNIX, AIX, HPUX, Android and Apple OS.


Microsoft Office, Share point, VERITAS, SQL, Dame Ware, WIN-PAK, OPAS, VM Ware, Nova Backup, Ghost, Norton, McAfee, Malware Bytes, What’s UP Gold, Net view, ADP Payroll, KRONOS, ULTIPRO, Certify and Nortel.

Professional Experience

Metaldyne Sinter Forged, North Vernon, IN

Information Technology Support Specialist April 2014 – Present

Information Technology Coordinator April 2007 – February 2014

Provide on-site 24/7 information technology support for the facilities information technology assets and infrastructure. Also manage /repair/ maintain the network infrastructure in the facility. Install network managed and un-managed switches, Install/maintain servers, and configure backup and recovery software.

Key Contributions:

Coordinated and executed the replacement of the Windows 2003 file and print server with a new Windows 2012 based server.

Evaluated printing cost using the Total Cost of Ownership model. By replacing obsolete printing devices with more efficient models printing cost was reduced by 50%.

LAN/WAN configuration of DCHP scope for the local network.

Installed new wireless network. This included conducting the initial site survey, planning the network layout, installing the new infrastructure, and configuration of the Zebra/Motorola AP’s LAN/WAN.


Joseph C. Wade Page 2

Martinrea International, North Vernon, IN February 2014 – April 2014

IT/Network Administrator

Provide total support of the information technology function of the manufacturing facility. Perform security administration, account creation (AD) and provide user support for security issues. Provide systems administration for the CMS AS400 I Series manufacturing system platform.

Key Contributions:

Evaluated current system requirements to determine the production reporting needs of the organization.

Inventory current software to properly ascertain the needs of the business.

Replaced outdated desktop and laptop computers resulting in 23% increase in productivity.

Cyber Tech Chicago, IL Harman - Becker NAFE, Martinsville, IN October 2006 - April 2007

UNIX Administrator

Added to the team to provide on-site technical support for the CMI UNIX HP 9000 based manufacturing computing system.

Key Contributions:

Perform systems administration for six manufacturing plants located in Indiana, California, Kentucky, Texas, Michigan and Mexico.

Maintain all documentation for Sarbanes Oxley compliance including, user add/deletes, permissions management, file system (CRON and job logs) and system backup cataloging. In addition maintaining all documentation, the CMI administrator is also responsible for presenting the information maintained to both internal and external auditors.

Manage off-shore after hours systems support.

Lowe’s Companies, Inc. (RDC), North Vernon, IN June 1997 – October 2006

Distribution Center Senior Systems Administrator

(Promoted March 2001 – October 2006) Distribution Center Systems Administrator II

(June 1997 – March 2001)

Perform systems administration duties for all computer systems and peripheral equipment in the North Vernon Indiana Regional Distribution facility.

Key Contributions:

Monitor system performance and integrity, provide user support, install system hardware and software, perform preventative maintenance, system backups, and troubleshoot system problems.

Senior administrator duties included, managing the facility IT function for the DCO manager when necessary, coordination for all projects and being the technical guru for the group.

Planned and executed four systems migrations including two AIX systems upgrades and two Windows server upgrades (Novell to Windows 2000 and Windows NT to Windows 2000).

Led projects to upgrade desktop computers and laptops (Windows 3.1 to NT, NT to 2000 and 2000 to XP).


Ivy Tech State College, Columbus, IN Associate in Applied Science (Information Data Management)

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