**** * ******** *** *******, Illinois, ***** 773-***-**** ac4hgl@r.postjobfree.com

KENNETH MASELLA

**** * ******** ***

Chicago, Illinois, 60634

773-***-****

ac4hgl@r.postjobfree.com

WORK

EXPERIENCE

FONTELA ELECTRIC, ADDISON, IL

outside salesman / customer service, Feb 2011 - Feb 2017 outside salesman phone sales customer service and deliveries if neededdeveloped relationships with new customers from my research and cold calling MIDAS MUFFLER & BRAKE, LOMBARD, IL

Store Manager, Sep 2006 - Jan 2011

Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Review operational records and reports to project sales and determine profitability. Determine price schedules and discount rates.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations. Assess marketing potential of new and existing store locations, considering statistics and expenditures.

Represent company at trade association meetings to promote products. Hired, trained and scheduled employees.

BRANDY'S AUTOMTIVE, CAROL STREAM, IL

Shop Manager, Jul 2004 - Aug 2006

same duties as at Midas ran day to day shop. solved customers problems,hired trained and scheduled employees.preformed inventory and ordering on a regular basis.

EDUCATION MATHER HS, CHICAGO, IL

General Sudies plus shop band student counciland drama club also ran track & cross country

ADDITIONAL

SKILLS

Customer Service Specialist