Sign in

Project Manager Technical Support

Riyadh, Riyadh Province, Saudi Arabia
February 15, 2018

Contact this candidate



Phone :+966*********



To obtain a challenging Project Manager role within an information technology environment, where my strong project delivery consultancy and management skills can be utilised by an innovative, agile organization. Extensive experience in leading and managing the project integration, transformation and execution in the field of Healthcare information technology.


Consultant, Healthcare IT

Informatics & Technology Excutive Department,

King Abdullah Bin Abdulaziz University Hospital,

Princess Noura Bint Abdulrahman University,

Riyadh, Saudi Arabia

July 2015 to Present

Finaliz PACS\ CPACS Project implementation.

Revise workflow process for PACS\CPACS.

Set user priveleges for PACS\CPACS.

Prepare forService Level Agreement with the PACS\CPACS vendor.

Lead the TransformationTeam.

Lead PACS & CPACS Implementation Task Force.

Coordinate the HIS Simulation activities.

Project Manager, Healthcare IT

Philips Health Care, Al-Khobar, Saudi Arabia

August 2010-April 2015

Lead and manage two National RIS/PACS Project execution in hospitals of Ministry of Health.

Managing Customer Support Center for Healthcare IT

Actively participate in RIS/PACS activities, including case studies.

Work collaboratively and actively with e-health team to ensure the RIS/PACS plan and implementation for PACS Projects.

Monitors contract execution and ensure project compliance with contract and quality assurance standards.

Oversees project documentation/library to ensure comprehensive project records are maintained as required by the customer.

Work collaboratively and actively with Executives Management, Radiologists, Physicians, Clinicians, technologists and other healthcare staff to ensure will provide support and backup for each other through the duration of the project.

Supervise training team to determine & execute Tech/Clerical/Clinical User Training Requirements.

Represent Philips and coordinating with Hospital Project Management and 3rd party vendors for project implementation.

Manage Technical Support team for PACS/ CPACS, and Call Center for Philips SA.

PACS Project Manager

Department of Medical Imaging, Head of Medical Team,

e-Hospital Administration, KFSH-Dammam

April 2008 to June 2010

Existing PACS/ RIS analysis

PACS/ RIS System Architecture.

PACS/ RIS Project Requirement Analysis

RFP Creation

HIS/RIS integration analysis.

ACS/RIS Project Management

DevelopRIS/PACS Portfolio (Policy, standard, process, procedures and regulation).

Develops training approach, materials and schedules in conjunction with Training Team.

Regional Administrator

EPIC Teleradiology,

January 2007 to April 2008

PACS System Architecture.

PACS Project Requirement Analysis.

Teleradiology Service Provider Manager.

PACS/Teleradiology Manager

Department of Radiology, KFSH&RC, Riyadh, KSA

March 2003 to January 2007

Repair & Maintain the Radiology network, the PACS core components and Teleradiology connections.

PACS Administration.

Performs preventive maintenance for PACS.

Provide Technical support for Radiology staff, assist with user Training.

Maintain system Security & Integrity.

Defines and implement failure recovery procedures and systemenhancement.

Assess hardware integrity & identifies risk.

Establish PACS system Security procedures.

Establish, Modify policy associated with PACS implementation.

Coordinate installation and/or upgrades of PACS equipment and software, film digitizing activities, film printing activities and special jobs (Operating rooms, Teleradiology).

Establish new user ID and password for system users.

Work closely with IT Department for all PACS & Ris System issues.

Technical Coordinator

eHealth Centre, KFSH&RC, Riyadh, KSA

March 2001 to March 2003

Building Telemedicine networks, including videoconferencing, Robotic Surgery, Teleradiology, Telepathology and Tele-echo.

Making connections to form International Hospital Consortium for Telemedicine.

Communicate with Satellite vendors for necessary Satellite connectivity and proper bandwidth.

Establishing fiber optic network for Telemedicine.

Managing the National & International Telemedicine Networks.

Planning for a year calendar for distance learning for Medical and Administrative staff.

Senior Technical Manager

WorldCare Saudi Arabia

March 1997 to March 2001

Design and installation of the Saudi National Telemedicine Network (SNTN).

Pre-installation survey and communication ananlysis.

Maintenance & Technical Support for the SNTN.

Managing day to day technical support and operations of WorldCare Saudi Arabia’s Global Telemedicine Network.

Hardware, Software installation & Technical Support Specialist

Sultan Al-Yami Est. January

January 1996 to January 1997

Assemble personal computers, with software installations.

Network design and installation.

Marketing Manager, Acting Managing Director

Cooperative Company for Communication Systems (CCCS)

January 1995 to January 1996

Marketing of wireless communication systems.

Network design and installation.

Leading 10 member Technical team (3 Engineers and 7 Technicians).

Communication system analysis for major clients like Royal Saudi Armed Forces, Saudi National Guard, and Banks for Secured wired and wireless communication systems.

Training Specialist, Technical Support Specialist

Al-Jeraisy Tech. Est.

January 1992 to December 1994

Training Instructor for all MACINTOSH software, ranging from beginners to professional advanced level.

Develop training programs for various clients.

Network installation and analysis.

Aircraft Maintenance Engineer

Sudan Airways

August 1990 to May 1992

Aircraft Maintenance Engineer.


1990 - BSc Aircraft Mainteannce Engineering (AirCraft Electronics).

Avionics Technology, PIA Training Center, Karachi Airport, Pakistan.

British Sivil Aviation Authority Approved AirCraft Engineering Course (Avionics), Air Service Training School, Pirth, Scotland, UK.

Apple Computer Instructor Course, 1992

Communication Skills Course, KFSH-D 2009

ITIL Basic Course, 2013

PMP Exam Preparation Cours 2014.


Nationality : Sudanese.

Date of birth : Dec. 16. 1962

Status : Married + 3 Children

Proficient using variety of Computer Systems& Softwares.

Ability to Prioritize and meet Operational Deadlines in Demanding, Fast-paced working environment.

Conscientious and Detailed Oriented.

Strong Communication, Organizational and Problem Solving Skills.

Fluent in Arabic and English languages.


Hepatobiliary Pancreatic Diseases Conference Award, King Khaled University & KFSH&RC, Abha April 2002.

Saudi Scince Club Award, October 2002.

Skull Base Program Award, KFSH&RC, Janurary 2003.

Outstanding Service Award, Radiology Department, KFSH&RC, April 2005.

Outstanding Service Award, Radiology Department, KFSH&RC, May 2006.


Hassan El-Sharief, MD, COO WorldCare INC, Cambridge, MA, USA.

Abdulrahman Al. Nuaim, MD, Ex. Excutive Director, MCO, KFSH&RC, Riyadh, KSA.

Abdullah Al-Amro, MD, Ex. COO, King Fahd Medical City, Riyadh, KSA.

Hamad Al-Daej, Ex. CIO, KFSH&RC, Riyadh, KSA.

Eng. Hessa I Alabbad, Director Informatics Department, Informatics & Technology, KAAUH, PNU, Riyadh, KSA.

Eng. Khaled Al-Salama, Excutive Director, Informatics & Technology, KAAUH, PNU, Riyadh, KSA.

Monief Eid, National PACS Project Manager, MOH, Riyadh, KSA.

Contact this candidate