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Customer Service Insurance

Milwaukee, Wisconsin, United States
February 16, 2018

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Marvareen Carby

Milwaukee, Wisconsin

Home 414-***-****


Dedicated and career focused professional with over 35 years of experience in the insurance and customer service industry. Possesses a strong work ethic, dependability and great multi-tasking and communication skills. Self-motivated with leadership skills, sound operational workmanship and a solid background in customer relations with both internal and external customers. I am passionate about quality and customer satisfaction. I have a record of solving problems that result in good business practices and improving efficiency by using creative and effective analytical skills.


Insurance Institute of America: Ins 21, Ins 22, Ins 23 and AU62


Positive Attitude

Confident Decision-Making Skills

Affective Analytical Skills

Negotiation and Interpersonal Skills

Risk Management

Verbal and Written Skills

Ability to Underwrite Large and Complex Accounts

Ability work independently and team environment

Policy Interpretation


Germantown Mutual Insurance, Germantown, Wisconsin 1997 - 2017

Personal Lines Underwriter

Communicated effectively with agents to initiate, develop and maintain customer relationships

Analyzed and determined the risk of each applicant

Developed and kept records of client activities by preparing accurate reports

Interpreted and made decisions using independent judgement on policy coverages

Responsible for underwriting and evaluating of new/renewed accounts

Key Accomplishments

Assist supervisor with file closures as needed

Ohio Casualty Insurance, Milwaukee, Wisconsin 1978 - 1997

Personal Lines Underwriter 1996 - 1997

Communicated with agents, fielded questions and expedited services to build good customer service with new or continued business

Achieved highest number of auto policy enforcement that resulted in an improved loss ratio from 68% to 81.5% by authorizing policies within company’s scope

Reviewed claims assignments to ensure in alignment with company policy coverage

Key Accomplishments

Selected to train new employees on insurance coverages and claims

Assistant Underwriter 1993 - 1996

Processed policy changes into a database to monitor customer accounts accurately

Prepared insurance claims and related documents for completeness

Interacted with internal and external customers to increase productivity and minimize errors

Examiner 1991 - 1993

Reviewed changes from agencies and agents for processing

Prepared necessary filings within statutory limits

Reviewed policies for accuracy

Personal Lines Rater 1978 - 1991

Developed a strong understanding of insurance policies and legal issues through completion of INS classes

Calculated premiums for new business

Communicated and conducted business for company agents

Key Accomplishments

Successful completion of Situation Leadership II, Personal Auto Coverage Learning, Homeowners Coverage Learning, Personal Lines Learning, Quality Management, Property and Liability Learning and Facilitator for Assertiveness Seminar


Neighborhood Children's Sports League, Milwaukee, Wisconsin 2010 - 2012

Parent Volunteer (Falcon Organization)

Assisted with planned activities for organization during active season

Assisted with document filing


Bachelor’s Degree - Communication (1997, 18 credits)

Alverno College, Milwaukee Wisconsin

High School Diploma (1977)

Haile Selassie High School, Kingston, Jamaica

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