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Customer Service Manager

Location:
Tulsa, Oklahoma, United States
Posted:
February 16, 2018

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Resume:

ANNA HENDRIX

**** *. **** * *. Ave. Apt.#*Q, Tulsa, OK 74133 / 918-***-**** / ac4h6h@r.postjobfree.com Work Experience

● JIM GLOVER CHEVROLET (ROUTE 66 CHEVROLET), TULSA OK

● Finance Manager, April 2016-October 2017

Oversaw daily funding and delays for car deals, while creating reports for all managers throughout the store. Proven to provide excellent customer service and favorable Finance penetration, while maintaining a clean CIT and Pending Lists. Well versed in Ally and JM&A aftermarket products. I have a proven track record of providing a pleasant work atmosphere with high levels of sales and performance.

● LEXUS OF TULSA, TULSA OK

● Inventory & Warranty Specialist, May 2014-April 2016 Oversaw the day to day operations of the New and Used Car Inventory for Don Thornton Auto Group’s Audi, Volkswagen, and Lexus stores. Entered incoming and outgoing inventory data for New and Used car purchases. Assisted in creating and managing vehicle trades between multiple auto dealerships. Maintained Warranty for Audi and Volkswagen stores. Entered and worked with Service Repair Orders. Worked with financed and cash deals on the Accounting side. Communicated with and distributed important documents with multiple Finance companies.

● ACE RIDES CAR SALES, TULSA OK

● Office Manager, December 2013-May 2014

Handled information regarding motor vehicle registration and processed legal documents and other state required documents. Proven to be administratively adept and organized with handling files and maintaining documents. Maintained a pleasant and productive work environment.

● AMERICA’S CAR-MART, BARTLESVILLE & TULSA OK

● Office Manager, January 2011-December 2013

Oversaw the day to day operations of the New and Used Car Inventory. Maintained customer satisfaction and customer relationships to meet company standards and goals. Interviewed and evaluated personnel. Modified work schedules based on company needs. Maximized employee productivity to meet manufacture goals and company goals.

● OKLAHOMA WESLEYAN UNIVERSITY, BARTLESVILLE OK

● Assistant Volleyball Coach, August 2009-January 2011 Assisted the Head Volleyball Coach for NAIA Division Volleyball. Trained and coached women athletes to improve and perfect their skill sets. Managed travel accommodations for groups of 15+. Maintained leadership in an athletic setting. Education

● OKLAHOMA WESLEYAN UNIVERSITY, BARTLESVILLE OK

Completed coursework towards Business Management & Administration, May 2009

● SHELTERWOOD SCHOOL, BRANSON MO

High School Diploma, January 2007

Additional Skills

● Ability to operate all computer software programs, website construction and maintenance, POS systems, inventory tracking systems, shipping/receiving systems, Reynolds & Reynolds systems, Dealertrack, RouteOne, and Cudl systems.

● Knowledge in all clerical, administrative, and accounting tasks. Experience with supervising and scheduling groups of colleagues/employees.

● Superb filing and organizational skills, with a proven ability to adapt to changing environments.

● Experience in handling confidential documents, completing daily sales/financial reports, and preparing bank deposits, change orders, and ledgers.

● Versed in phone etiquette with the ability to take accurate messages and superb customer service in a timely fashion.

● Uphold an exceptional customer service background and problem solving skills. References

● Kayle Salter, JM&A District Manager: 954-***-****

● Angie Plummer, Sierra Auto Finance Regional Representative: 918-***-****

● Tammy Donnelly, CRB Regional Representative: 918-***-****

● Steve Harrison, Jim Glover Chevrolet GM: 918-***-****

● Cory Reich, Fowler Toyota Finance Director: 918-***-****

● Adam Clinkenbeard, Jim Glover Dodge GM: 918-***-**** 2

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