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Customer Service Manager

Durban, KZN, South Africa
February 16, 2018

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Russell City Life

** ****** ***** **

Durban Central



** ******* ****

Dear Hiring Manager,

With this cover letter and attached CV, I would like to express my interest of being part of the entry level team. I am currently employed by company Playa Bet under a permanent contract and also completed my Bachelor of Technology in Office Management and Technology in 2017, graduating in April 2018. I have also completed my Diploma in Office Management and Technology at Durban University of Technology in 2016. During this three year period I had an opportunity to gain experience both the theoretical and practical. Whilst also developing research and presentation skills, which also included negotiation activities. Also had an opportunity to study more:

• Presentation Skills

• Office Administration

• Communication (Verbal & Non-Verbal, Written)

• Problem Solving skills

• Interpersonal Skills

• Time Management

I have completed my In-service training as a Debt reviewer trainee at MSA Solutions in 2016. This has assisted me greatly in developing my Interpersonal skills, to have more conscientiousness and have curiosity, have more hunger for knowledge and information. Currently I am a Betting Clerk; this has assisted me in teaching me more about customer service and all about handling cash responsibly. I consider myself very highly literate in the use of the IT system and in particular the use of Microsoft, Excel and Word or any other electronically system that I may be given learn as I tend to learn quickly.

I am a team player and an outgoing individual, enjoy laughing and make everyone around me feel comfortable with me around. I assure you that should I get an opportunity to be part of your team I will act in the best interest of the clients and staff at all times with all work performed in accordance with professional standards and come up satisfying results. All in all I am a young female graduate who is looking to take up every opportunity that comes her way if it has the potential to add more value into her life. I will be waiting on your feedback. In the meantime, I can be reached at 065-***-****

I would very much appreciate the opportunity of a job interview. Sincerely,

Samukelisiwe Maphumulo


45 Joseph Nduli St, Durban Central, Durban, 4000

Cellphone: +276********



Gender - Female

Date of birth - 13 August 1994

Identity number - 940-***-**** 085

Nationality - African

Race - Black

Marital status - Single

Driver’s License - None

Criminal Record - None

Province - KwaZulu Natal

Home language - IsiZulu

Other language - English


DURBAN UNIVERSITY OF TECHNOLOGY, Durban, Kwa-Zulu Natal Bachelor in Technology: Office Management and Technology 2017 Major Modules: Research Methodology, Business Administration, Information Administration DURBAN UNIVERSITY OF TECHNOLOGY, Durban, Kwa-Zulu Natal Diploma in Office Management and Technology 2014 - 2016 Major Modules: Information Administration, Business Administration, Communication WORK EXPERIENCE

PLAYA BET, Durban, KwaZulu Natal 01 November 2017 – Currently Employed Betting Clerk

PLAYA BET, Durban, KwaZulu Natal 01 August – 01 November 2017 Betting Clerk (3 Months Fixed Contract)


• Recording and entering bets electronically and in transaction ledgers

• Issuing tickets and preparing summaries of transactions

• Checking details and numbers on winning betting tickets against those in betting ledgers and electronic records, and paying out money on winning tickets

• Explaining odds and different ways of betting

• Balance accounts at the end of the day

MSA Debt Solutions, Durban, KwaZulu Natal June 06 2016 – July 22 2016 Debt reviewer trainee (In-service Training) (Part 1) MSA Debt Solutions, Durban, KwaZulu Natal November 07 2016 – December 02 2016 Debt reviewer trainee (In-service Training) (Part 2) Responsibilities:

• Sorting files alphabetically

• Creating files

• Sending Email, Fax and Scanning

• Liaison with clients (with patience and understanding, to be persuasive, persistent and firm) SKILLS AND KNOWLEDGE ACQUIRED THROUGH EDUCATION AND EXPERIENCE

• MS (word, excel, PowerPoint, access, outlook)

• Communication skills (verbal & Non-verbal, written, clarity and concision, friendliness, confidence, empathy & open-mindedness)

• Organizational Ability

• Time Management

• Planning Ability

• Working in a fast paced environment

• Adapting to different working environments

• Attention to detail


Institute: Durban University of Technology

Name: Mrs Reddy

Relationship: Lecturer

Contact: 031-***-**** (Office Number)



Name: Rohed Sukdeo

Relationship: Office Manager

Contact: 031-***-**** (Office Number)


Institute: Playabets

Name: Heidi Duncan

Relationship: HR Manager

Contact: 078-***-****


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