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Customer Service Sales

Stamford, Connecticut, 06902, United States
February 16, 2018

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Allison Crosby

** ****** ****** **** *

Stamford, CT 06902



Seeking a position within my chosen fields of work that will challenge and allow me to utilize my education, skills and past experiences in a way that is beneficial to the employer, allowing for future growth and advancement.

Qualification Summary

●Experienced in managing budgets, Tracked marketing day to day expenses

●Provided ad hoc analysis

●Provided accuracy and detail oriented

●Proficient in Credit, Collections, Accounts Receivable and Inventory

●Meet deadlines and timeframes in producing financial reporting

●Maintained records to assure audit trails and compliance

●Updated planning and tracking tools to assure expense details was in alignment with ledger

●Monitor changes and provide consistency in cost accounting SAP system

●In-depth knowledge of business acumen

●Proficient with strong analytical, technical and organizational skills in business processes

●Skillful in gathering, compiling, and maintaining information

●Self-motivated with an ability to communicate with all levels of management.

●Proficient in learning new software

●Proven record of reconciling accounts in a professional manner

●Demonstrates an ability to exercise good judgement

●Handled high call volume

Professional Experience

Reviewed, established and approved credit terms and limits for new and existing customers

Updated SAP Commitment Management system with budget for all Marketing Acquisition Expenses

Notified Management when invoices approached or exceeded purchase order balances

Processed accruals, invoicing and good receipts

Billed and reconciled invoices in the system

Effectively worked and communicated with vendors reconciling delinquent accounts

Prepared Aging report

Efficiently maintained and reduced DSO to 4% and below

Processed cash applications efficiently

Managed credit holds

Reconciled disputes, deductions, and chargebacks

Resolve customer claims with accuracy. Created invoicing on credit and debits. Resolved pricing discrepancies and tax disputes on exempt accounts

Replaced returned/damaged products, Maintained record of inventory control, Issued correct purchase order for billing

Prepared monthly reports, spreadsheets, and statements by identifying and organizing data from multiple sources to input. Participate in monthly credit meetings, providing information to senior management and customers

Worked in liaison to Sales Representatives and customer service to resolve issues

Investigated and responded to credit inquiries

Monitored and maintained inventory, processed returns, provided replacements, tracked orders

Ensured that distributors complied with established policies and payment terms

Maintained company compliance with Sarbanes and Oxley of GAAP

Employment History

Gerber Life Insurance 2/2017-08/2017

Marketing Budget Analyst

Central Turf & Irrigation 9/2016-12/2016

Credit & Collection Analyst

Fujifilm Medical Systems USA 3/2015-9/2016

A/R Analyst

Westcon Group 7/2013-2/2015

Collection AR Specialist

Lord and Taylor 11/2012-3/2013

Sales and Cashier associate

KForce/Ipsos ASI LLC 3/2012-7/2012

AR Specialist/Collection

Covidien/US Surgical, Norwalk, CT 4/2001-9/2010

Sr. Credit Analyst

Pitney Bowes, Trumbull, CT 6/1993-5/1998

Credit and Collection Specialist

Pitney Bowes, Stamford, CT 5/1988-6/1993

Billing Analyst

Pitney Bowes, Stamford, CT 5/1986-5/1988

Inventory Control

Computer/Software: Proficient in SAP, JDE, Compass Citrix, Microsoft Excel, Word, Outlook, Astea, OnBase, AS400


University of Bridgeport, Bridgeport

Reference Upon request

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