Simona Tsenova

** *********, ********

Telephone: 055*******

Email: ac4h0t@r.postjobfree.com

Professional Profile

A self-motivated, versatile professional with 11 years of working experience and a rich background within the international industry. Excels at providing outstanding client services and effectively applying innovative, practical solutions due to exemplary interpersonal and diplomacy skills combined with impeccable work ethics and a cordial, positive personality. Not afraid of new challenges, expanding existing skills and knowledge. Overall a dedicated, flexible team player who can be a source of inspiration for junior staff members and a reliable employee for senior management.

Objective

Currently looking for an entry position within an organization to put acquired knowledge, skills and extensive experience to good use while growing both personally and professionally.

Career Summary

2012 – 2017

Cabin Crew Member, Emirates Airline

•Greeting passengers to ensure an excellent first impression and provide a warm welcome

•Ensuring the proper implementation of all safety and security procedures and regulations

•Providing exemplary services by responding to requests for additional information, assisting passengers with various issues and swiftly resolving any problems to ensure a comfortable, high quality inflight experience

2011

Lounge Hostess, Etihad Airways

2008 – 2011

Lounge Hostess, British Airways

•Served and assisted passengers by resolving problems and effectively handling complaints in a timely fashion while maintaining a friendly, professional demeanor at all times

•Properly handled sensitive passenger issues in a helpful and discreet manner

2005 – 2008

Social Worker, Care Centre for children with disabilities

•Developing and implementing practical, effective occupational plans adjusted according to individual case characteristics as well as client potential, progress and needs

Education and Qualifications

MBA Degree

Aviation Management, Coventry University, U.K. (Pending)

BA Degree

Social Work, Neofit Rilsky University, Bulgaria (2011)

Diploma

Foreign Languages High School, Jordan Radichkov High School, Bulgaria (2004)

Personal Details

IT Proficiency:

MS Office

Languages:

Fluent English; Bulgarian

Other:

Full Driver License; Qualified First Aider

Interests Include:

Sports (Volleyball, Paddle boarding); Creative Writing

References are available on request

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