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Manager Customer Service

Spartanburg, South Carolina, 29307, United States
February 14, 2018

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Michael J. Crichlow

Spartanburg, SC 414.***.****

Supply Chain Leader

Manage Multiple, Complex Logistics Projects to Achieve Customer Satisfaction

I am a dynamic, accomplished logistics professional with an extensive career including Director-level experience in leading global logistics and operations teams within multiple industries. Maximizing productivity, building a continuous improvement culture and creating world-class teams are my expertise. Whether challenged to lead the turnaround of an under-performing organization or to drive growth initiatives, I consistently deliver strong and sustainable results.

Employment Experience

LONG DOG LOGISTICS, LLC, Spartanburg, SC 2016 to 2018

Principal Consultant (W2)

Working in a client’s environment, analyzed existing processes and recommended changes to improve safety, performance and efficiency. Designed and implemented Rapid Problem-Solving techniques to quickly identify error modes, eliminate errors and drive a continuous improvement culture. Created performance metrics and Key Performance Indicators.

Improved communication in facilities through creation of Management Operating System.

Implemented Reward and Recognition systems to encourage employee participation in safety and continuous improvement initiatives.

Designed and implemented warehouse layout changes and storage system identification methodology.


Americas Functional Implementation Leader/Program Manager

Executed global logistics strategy across integrated supply chain. Led logistics and distribution projects in the Americas that delivered innovation, network optimization, and process improvements. Performed as project manager for SAP EWM implementation in largest ACS distribution center.

Regional Director of Distribution, (ACS Business Group) Eastern US and Canada 2015 to 2016

Directed performance in 25 B2B/B2C distribution centers and manufacturing facilities. Accountable for AOP and CapEx budgets for distribution centers in region. Implemented security standards for building access and protection of assets including C-TPAT / AEO requirements.

Maintained year-over-year productivity improvements, driving 5% reduction in indirect spend.

Identified best practices in distribution centers and coordinated Region-wide implementation.

Global Logistics Manager, (Genesis Cable Business Entity) Pleasant Prairie, WI

Directed global logistics department for internal and 3PL facilities. Accountable for safety, freight expense, and inventory accuracy. Negotiated LTL, truckload, ocean freight and 3PL service contracts to support global supply chain. Served as site communication and continuous improvement leader to support Honeywell Operating System.

Michael J. Crichlow Page Two


Designed logistics network supporting North American customers, ensuring proper inventory levels in main distribution center in Wisconsin and remote stocking locations throughout United States from manufacturing facilities in Southeast Asia, Mexico and Wisconsin.

Established 2 new distribution centers (Houston TX, and Carson, CA) by analyzing inventory levels ensuring correct products in each region, increasing velocity of finished goods delivery to customers, and allowing aggressive competition of products in Southeast and Western US marketplaces.

SUN MICROSYSTEMS, Milwaukee, WI 1998 to 2006

Senior Territory Logistics Specialist

Maintained inventory accuracy, customer satisfaction, and worked closely with account executives and customer service managers to establish maintenance contracts, and present logistics support plans to potential customers. Served as project manager and subject matter expert in development and deployment of new processes and procedures. Acted as office manager and department trainer.

Provided spare parts logistics solutions meeting Sun Microsystems customer expectations in 2 Distribution Centers and 14 remote warehouses.

Analyzed historical data, forecasting, budget and customer service level requirements, balancing customer support with inventory dollar targets, while providing 98% service level to companies, surpassing goals.

Implemented SAP in Regional Distribution Center replacing legacy WMS systems

Additional Relevant Experience

KRAFT FOODS, Pizza Division, Sussex, WI – Division Logistics Analyst

STORAGETEK, Chicago, IL – Senior Regional Logistics Analyst

Education & Training

Master of Business Administration, MBA, Keller Graduate School, Chicago, IL

Bachelor of Arts (BA), Communication, University of Wisconsin, Milwaukee, WI

Associate of Applied Science (AAS), Logistics, The College of DuPage, Glen Ellyn, IL

Project Management Certificate, Gateway Technical College, Kenosha, WI

ISO Internal Auditor, Honeywell, Morris Plains, NJ

Six Sigma Green Belt certified, Honeywell, Pleasant Prairie, WI

Trained Dispute Resolution Mediator, Waukesha County Mediation & Restorative Justice Center

Technical Skills

Extremely proficient with MS Office Professional, SAP EWM, SAP R3, WMS systems

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