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Organizational Change Management Expert

Benton Harbor, Michigan, United States
February 14, 2018

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St. Joseph, MI ***** (561) ***-****

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Global Organizational Change and Communication Expert

SAP HR-Organizational Change, Strategic Communications, and Transition Management expert in applying strong analytical skills to effectively support global organizational transformations for Fortune 500 to mid-market companies and hospital groups. Effective interfacing with executive teams to influence a clear vision for success, with an aptitude to establish outcome goals. Adept at leading business improvement initiatives, managing the impacts of change, and developing highly responsive communication strategies that engage employees.


Global Change Management

Strategic & Visionary Planning

Mergers & Acquisitions

Communication Strategies

End User Adoption

Cross-Functional Teams

Outsourcing & Vendor Relations

Requirement Analysis

Resistance Assessments & Sustainability Analysis

Root Cause & Gap Analysis

Stakeholder Analysis

Conflict & Risk Mitigation

Cloud Based Solutions

Prosci + ADKAR Methodology

Team Leadership & Mentoring

Workforce Development, Training & Coaching


SAP V. 3.1 – ECC/Business One/HANA/Success Factors/Workday


Office 365 Migrations

Skype for Business

Agile/Lean Methodologies

MS SharePoint and Upgrades

Lotus Notes

MS Office Suite

Analytics Service Delivery Model

Social Media

Remote/Offshore Solutions


Kellogg Company, Battle Creek, MI Apr 2017 – Dec 2017

Strategic Change Management / Communications Lead – Digital Analytics, Marketing, Brand Building, IT and eCommerce

Project: KUBE and Origami Logic Digital and Social Content Dashboards

Organized the Enterprise Learning organization to help people develop, sustain, share, and apply knowledge and skills that have a measurable impact on Kellogg people and business results.

Facilitated cross functional team(s) to feel empowered to discuss change solutions that meet adoption rate expectations as defined by business case requirements and SCM deliverables.

Nurtured relationships across IT, Business, Brands, Product, and Portfolio Management; helping to confirm change conversations were occurring throughout each project(s) life-cycle.

Enabled the organization to anticipate demands and changes to drive results for an accelerated time-to value/benefits realization and ensuring messaging aligned with Kellogg’s strategies, goals and brands.

Encouraged an approach to organizational change and communications that emphasized and embraced the core competency of flexibility in the face of strategic change initiatives aligned with business priorities and Kellogg’s 2020 Growth Plan.

Worked directly with Business Partners and Sr. Leadership to ensure a seamless and easy consumer experience for our consumers and customers.

Developed a Yammer project specific page and linked all training documents and communications.

oDeveloped numerous training Videos and communications for using the KUBE Spaces and Social Content Dashboards, Digital Optimization and Data Analytics.

Worked to educate project teams that Organizational Agility should be seen as a Strategic Imperative fostered by Strategic Change Management and Communications.

Bluestar Partners, CHICAGO, ILLINOIS Sept 2016 – Dec 2016

Organizational Change Management and Communications Lead - NiSOURCE ENERGY (Contractor)

Project: NiSource Energy – SharePoint Upgrade and Open Text Lead – Columbus, Ohio and Merriville, Indiana

Developed and implemented the Organizational Change Management, Communications, Training and Sustainment Strategies and plans for both the SharePoint 2016 Upgrade and OpenText C16 Upgrade projects.

Developed and implemented communication plans, impact analysis, sponsorship roadmaps, coaching and training plans, readiness and risk assessments, and resistance management plans.


Organizational Change Management / Strategic Communications Lead - NAFTA (Contractor)

Project: Fiat Chrysler Automobiles – Drive IT Global Initiative Auburn Hills, Michigan.

Served as the Organizational Change Management Lead on a 60-million-dollar engagement to deploy ServiceNow enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations.

Collaborated with the global Change and Communications Support team to address and communicate complex change management and process implementation issues, questions, risks, and gaps.

Created plans that minimized employee resistance and maximized employee engagement.

Actively coached executive change sponsors around leading the organization through change.

Interfaced with regional and global Business Process Analysts to address issues and impacts; identified and aligned requirements with Global Delivery Centers.

Role mapped HR jobs, positions, and tasks for NAFTA, EMEA, LATAM, and APEC.

ACCENTURE, INC., CHICAGO, IL Jan 2015 – Dec 2015

Management Consulting: Change Enablement – Resources / Utilities

Project: Xcel Energy – Change Enablement Lead.

Partnered with Xcel Energy to help build the individual competencies and organizational capabilities needed to succeed and become an agile, change-ready organization.

Brought into Accenture to develop highly responsive communication plans, conducted impact analysis, design sponsorship roadmaps, coaching plans, resistance management plans and project sustainability.

Orchestrated actionable deliverables for 8 major Change Enablement levers: strategy, value realization, business process, communications, organizational design, training, change readiness and governance.

Set and documented OCM scope, approach, work plans, and metrics to measure adoption level and risks.

Provided weekly status updates to PMO, steering committee and business partners.

Collaborated with HR to redefine and align organizational structure within SAP.

HCL AXON, JERSEY CITY, NJ June 2014 – Aug 2014

SAP Organizational Change Management / Strategic Communications Lead (Contractor)

Project: Platform Specialty Products Corp – Waterbury, CT.

Designed Business Case for actionable and targeted change management plans, including communication plan, sponsor roadmap, coaching plan.

Developed implementation and resistance management plan for a Global Merger or Acquisition.

Identified change impacts in As Is and To Be workshops for SAP Order to cash, BI, FI, HCM, Manufacturing and logistics.

Presented strategies to Business Leaders, IT leaders, remote workforce teams, and Governance Committees. Provided weekly status and recommendations report to leaders.

DELL INC., PLANO, TX Jan 2014 – May 2014

Principle II, SAP Global Business Consulting – Organizational Transformation

Project: Internal OCM Transformation Development

Spearhead OCM Team for SAP HCM convergence project on behalf of a major international manufacturing company.

Developed and executed change management strategies to achieve the highest level of end user adoption of technology initiatives while ensuring positive end user experience during the transition.

Developed an OCM Center of Excellence and OCM Community of Practice for Dell, INC.

Identified and anticipated organizational challenges by developing, operational readiness, risk mitigation and resistance plans.

Developed 4 RFP’s and 12 SOW’s along with the business case for Kronos workforce management solutions for fortune 500 clients.

I-TEK SOLUTIONS, PHŒNIX, AZ Sept 2013 – Dec 2013

SAP Organizational Change Management Lead (Contractor)

Project: Salt River Project – Phoenix AZ.

Orchestrated Organizational Change Management Strategy plan.

Developed a comprehensive communication strategy for discussing the scope of the project.

Developed business vision, mission and goals and gained ‘buy-in’ from all levels of management.

Identified potential employee risks, anticipated points of resistance, and developed specific plans to mitigate the issues. Anticipated and identified potential champions and barriers to change; developed counter strategies to reduce resistance and mitigate uncertainty surrounding the change.


Change Enablement and Communications Lead (Contractor)

Project: State of Michigan – Medicaid Compliance Program and Affordable Care Act

Aligned robust change management strategies and deployed new business processes to diverse business units. Worked with Department of Community Health (DCH) and Department of Human Services (DHS) business leaders to develop consistent strategic internal and external communications.

Designed and executed change management strategies that supported end user adoption of technology initiatives while creating positive end user experience during the transition period.

Orchestrated actionable deliverables for 8 major Change Enablement levers: strategy, value realization, business process, communications, organizational design, training, change readiness and governance.


Organizational Change Management / Adoption / Communications Lead (Contractor)

Project: United States Department of Energy

Led structured change management approach and methodology in implementation of

Identified and created plans to mitigate and address risks associated with changes being implemented.

Managed internal communication channels, created content for company’s web-site, newsletters, daily stand ups, webinars, and engaged experts and opinion leaders.

Drove initiatives to gain acceptance of shared processes and terms developed and implemented by DOE.


Organizational Change Management and Strategic Communications Lead (Contractor)

Project: State Farm Insurance Company

Developed and distributed communications and organizational change management events.

Communicated effectively with Business Partners, external clients and internal teams to document changes, goals, milestones and outcomes regarding business transformations and implementation.

Provided ongoing OCM support and coaching for subject matter contacts (SME’s) and management.

Managed the sponsorship development, executive engagement, communications, stakeholder management & involvement, change impact analysis, change readiness assessment / development, training and support.

Identified and championed behavioral changes necessary for adoption of shared processes.

LINK2CHANGE LLC, ST. JOSEPH, MI Dec 2008 – May 2010

SAP Organizational Change Management / Business Transformation Principal

Project: Bombardier, Berlin, Germany Jan 2009 – May 2010

Developed OCM documentation for ASAP Methodology and Solution Manager in SAP ECC6.

Developed actionable and targeted change management plans, including communication plan, readiness, sponsor roadmap, coaching plan and resistance management plan. Collaborated with project teams to integrate change management activities into project and implementation plans.

Partnered globally and cross-functionally to formulate specific plans and activities to support SAP project implementation in Europe, Canada and the USA.


SAP Organizational Change Management and Strategic Communications Lead


Project: Lansing Board of Water & Light

Developed business case and change management strategy; worked with stakeholders to establish and communicate implementation plan.

Created actionable deliverables for 8 major change enablement levers: strategy, value realization, business process, communications, organizational design, training, change readiness and governance.


MANAGER: SAP Technical Solutions Group

Project: BearingPoint, Inc. (Internal) Oct 2007 – Jan 2008

Researched and developed training and demo system for solution manager within the SAP HCM Module. Developed demo system with the focus on change management and communication design information.

Worked concurrently on 15 RFP’s and Statements of Work for fortune 500 companies like General Motors Corporation and efficiently outlined ADKAR Methodology and helped develop an Organizational Change Management Center of Excellence

Project: Winnipeg Regional Health Authority (WRHA) Canada Apr 2007 – Apr 2008

Coordinated the PMO, GIS, business process owners, multiple cross-functional teams, and executive directors to coordinate program efforts regarding the SAP and Kronos (HCM) implementations.


Accenture, Inc., Chicago, IL

oSAP HR & Finance Global Outsource Lead and Relationship/Change Manager

Project: Whirlpool

Graeme V. Jones & Associates PTL Australia, Australia

oSAP Organizational Change Enablement Lead and Business Relationship Manager

Pilkington Glass, Northern Western Melbourne Health, ANZ Bank, National Bank, Nestle

SAP America


University of Missouri, Columbia, MO

Bachelors of Organizational Social Work (BSW)


Prosci – ADKAR Certification

CCMP Training Certification – Association of Change Management Professionals (ACMP)

Agile and Lean Certification

SAP ASAP Methodology Certification - SAP Academy, Atlanta, GA, USA

SAP Human Capital Management Module (HR and HCM) Certification

ITIL Foundations

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