Hardik Dave.

**, ****** ***, ***** *******,

Konkani Pada, Trivani Nagar,

Malad (East) - 400097.

Mobile: +91-982*******.

Email id – ac4gqy@r.postjobfree.com

Synopsis

I am currently, working as (Business Development Manager) for credo planters.

I have 2 year experience in FedEx Express.

I have 1.7 years of experience in Jet Airways Airline as Customer service Agent as well as Ramp Agent.

I have an ability to send the flights on time and deliver good customer service.

I am a team player person however, I can work independently too.

I have the ability to work under pressure. Pressure keeps me motivated and it brings out the best in me.

I am holding practical and theatrical training in Passenger Handling, Baggage Handling, Cargo Handling, Aircraft handling, Load officer, Ground Service Equipment, Dangerous Goods, Saber and Amadeus.

I have worked on Boeing 737-700/800/900ER and ATR-72-500 and currently working on MD-11 and 777.

I have Knowledge of aircraft handling which including weight and balance and cargo handling etc.

Strength & Skills: Good analytical, Interpersonal, Computer skills, communication & listening skills coupled with dedication and sincerity towards the assigned job.

Achievements in Jet Airways: One apperception mail from external Manager pertain

Great ability and customer service skills presented under pressure.

Achievements in FedEx: Two BRAVO ZULU awards from Sr. Manager for

Uplifting all media with nil backlogs in very short time.

Career Highlights

15Oct 2016 Credo Fiberglass Planters

BDM – Business development manager

1)Plan, organize, and execute marketing and sales programs.

2)Taking regular appointments.

3)Updating Daily sales report.

4)Cold calling and emailing the product details to the clients.

5)Achieving quarterly sales target.

6)Updating Boss about the market and product review.

Training in FedEx Express.

1.Customer service and communication skills.

2.Ramp Basic.

3.Pallet Building.

4.Dangerous Goods Specialist Initial Course.

5.MD-11 and 777 GSE Training.

July 2015 to Oct 2016 FedEx

Sort Agent

1. Duties of sort agent including EGM IGM of documentation, offloading of containers, scanning, sorting of packages etc.

2. Performs defined pre-work checks to ensure that all equipment is available & functional & any issues are either resolved or reported to the correct department/area.

3. Monitors the achievement of short-term targets & prioritizes actions within the team & takes appropriate action to ensure the targets are met.

4. Inspects ULD’s for airworthiness in accordance with defined procedures and performs visual checks on packages to identify possible damage.

5. Supports the Manager/Team Leader in the achievement of short-term sort targets & deadlines by working in any area of the sort to perform.

July 2014 till July 2015 FedEx Express

Customer Service Agent.

1.Listen and respond to customer needs and booking the pickups accordingly.

2.Identify customers requirements and provide the appropriate solutions

3.Monitor the progress of shipments.

4.Have the ability to work in a fast-paced environment.

5.Possess problem solving skills and create an outstanding customer experience.

11TH Feb 2013 to 27th July 2014 Jet Airways

Customer Service Agent and Ramp Agent.

1. Booking flight tickets according to customer’s needs.

2. Complete Customer handling responsibilities at the Airport.

3. Maintaining relationship with existing customers to achieve repeat business.

4. Monitoring the flight to ensure smooth takeoff for the flight.

5. Monitoring & taking care of the embarkation and disembarkation of luggage & cargo.

6. Guarding the turnaround of the flight in 40 minute and complete co-ordination and monitoring of fight.

Academia

B.Com (Graduation) Mumbai University April 2010

Higher Secondary School Mumbai Board April 2007

Secondary School Certificate Mumbai Board April 2005

Extra Qualification

IATA-UFTAA International Travel and Tourism Jan2011- Dec 2012

Foundation Diploma

Passport Details

Passport Number - K5377801

Contact this candidate