SONYA ROUSE

**** *** **** ** *** ***, Raleigh, NC 27614

Home: 984-***-**** • Cell: 336-***-****

ac4gpz@r.postjobfree.com

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier, Management,and Sales Rep with 19 years in Retail and customer service. Solid team player with upbeat, positive attitude. Results-driven with proven ability to establish rapport with clients. Flexible, Mature, Motivated, Multi-task-oriented, and organized. Strong organizational skills

Seasoned in conflict resolution

Energetic work attitude

Customer service expert

Opening/closing procedures

Invoice processing

Inventory control familiarity

Large cash/check deposits expert

10/2011 to 08/2017

TRAWICK ENTERPRISES

Raleigh, NC

General Manager

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Carefully prepared weekly payroll to keep up with projected revenue for the week. 02/2007 to 10/2011

BG MCGEES

Greensboro, NC

Bartender/ Manager

Maintained full knowledge of bar and menu items and made recommendations. Maintained full knowledge of all menu items, contents and preparation methods. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Broke down bar after events and returned leftover liquor, glassware and banquet carts. Maintained a neat personal appearance.

Created a list of signature drinks that increased bar revenue by 40%. Cleaned and filled ice bins.

14 years bartending experience.

09/2000 to 12/2006

HOST MARRIOTT SERVICES

Raleigh, NC

Call Center Customer Service Representative

Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of 8 store locations. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Built customer confidence by actively listening to their concerns and giving appropriate feedback. BACHELOR OF SCIENCE: NUTRITION SCIENCE 2004

North Carolina State University, Raleigh, NC, USA

LICENSED: COSMETOLOGY 2000

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

Lenior Community College, Kinston, NC, USA

Sign Language Proficiency

CPR Certified

WCPSS Volunteer

Safe Serv Certified

ACTIVITIES AND HONORS