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Customer Service Sales

Location:
Tomball, Texas, United States
Posted:
February 13, 2018

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Elizabeth E. Foster

General Manager

Located in Houston Area

ac4gok@r.postjobfree.com

281-***-*****

SUMMARY

Highly Professional with 20+ years Experience in Sales, Marketing and Management. Extensive Knowledge and Experience in Administration Resulting in the Ability to Handle all Aspects of the Retail Environment. Including Profit & Loss Statements and Store Contributions. Inventory Control & Sales Audit. Store Operations and Procedures. Staff Development with Coaching Skills. Excellent Communication Skills and Customer Service. Compliance with HIPPA & OSHA Regulations. Member of “The American Board of Optometry” ABO Certified Optician.

WORK EXPERIENCE:

2008 – present Private Eye Clinic Pratice 1989 – 2008 Visionworks (formerly as: Eye Care Centers of America, Inc. “EyeMasters”)

(1999-2007 EyeMasters Houston,Tx) & (2007-2008 EyeMasters Dallas,Tx)

General Manager:

Responsible for all aspects of store operations; supervise 10-20 coworkers.

Monitor and control store expenses, including petty cash, to maximize store contributions; control store inventory; purchasing from both internal and external sources; creating weekly schedules and payroll reports.

Merchandising and organizing promotional sales with local vendors; new store openings; training and developement of general managers.

1995-1999 EyeMasters Houston,Tx

Retail Manager:

Ensure that retail employees adhere to customer service standards, and follow company safety guidelines.

Motivate retail employees to meet or exceed sales and gross margin goals.

Maintain staff development files and ensure that performance appraisals are completed on retail staff.

1991-1995 EyeMasters Houston,Tx

Eyeware Specialist:

Customer relations, lifestyle selling and working closely with customers to ensure total satisfaction, maintain company standards on sales and multiple pairs.

Dispense, troubleshoot and repair eyeware.

General merchandising on sales floor.

1989-1991 EyeMasters Houston,Tx

Lab Technician:

Operate all lab machinery to manufacture quality eyeware.

Perform routine maintenance and calibration of lab machinery.

Maintain quality control and tolerances as minimum standards in the manufacturing process.

Associate of Business Administration (ABA); University of Houston,Tx

SKILLS:

Coaching-Training & Staff Development-Human Resources-Customer Relations-Eyeware Surfacing/Finishing and Lensometry.Equipment-Dispense & Trouble Shooting-General Business Accounting-Medical Billing & Coding -Store Operation & Procedures with Company Acknowledged Awards-Creator of Several Company Policies used by ECCA-EyeMasters-Maintain OSHA Safety Awareness-Efficient Work Environment-Inventory Control & Sales Audit-Customer Service Consistently 90% and Above-Resolving Issues into Opportunities for Success

DAILY OUTLOOK

Opportunities to Learn and Being Helpful while Establishing New Relations.

PERSONAL

Highly Motivated. Takes Initiative to Achieve Beyond Normally Expected Results. Person of High Integrity. Working Efficiently. Team Oriented.

REFERENCES:

-Dr. Bobby Gill; M.D. Ophthalmology. Known 1+yrs.

832-***-**** (North Cypress Medical Center)

-Janet S.; Store Mgr. “Pearle Vision”. Known 1+yrs.

281-***-**** (office) *can provide cell if needed

-Dr. Paul Proske; Therapeutic Optometrist/Owner “VisionPro”. Known 3+yrs.

281-***-**** (office)

-Dr. Betty Vinh & Dr. Troy Becker; Optometrist/Owner “20/20 Eye Associates”. Known 5+yrs.

832-***-**** (office)

-Dr. Jeffery Penn; Optometrist/Owner & Pam Muir; Office Mgr.”Penn Eyecare”. Known 20+yrs.

281-***-**** (office)

-Dr. Eric Wellington; Optometrist. Known 20+ yrs.

281-***-**** (office)

-Dr. Claudio Lagunas; Therapeutic Optometrist. Known 15+yrs.

281-***-**** (cell)

-Visionworks: formerly as: Eye Care Centers of America, Inc. “EyeMasters”. Employed 20 yrs.

800-***-**** (home office: San Antonio,Tx)



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