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Customer Service Representative

Location:
Maryville, Tennessee, United States
Posted:
February 13, 2018

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BARBARA HOLLIDAY

Phone: 865-***-****

Email: ac4gjv@r.postjobfree.com

Address: *** **** ***, *********, ** 37801

PROFESSIONAL SUMMARY

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

I am a people person, and I bend over backwards to make people happy. I am patient, and kind. I listen. I try and take the time to deal with each customer individually. I have a big heart, and can relate to people when they are experiencing a hard time. Jul. 2017 – Present

Alcoa

Customer Service Representative, Avis Budget Group Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Jan. 2016 – May. 2017

Knoxville

Sr. Travel Consultant, World Travel

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Solicit sales of new or additional services or products. EMPLOYMENT HISTORY

May. 1986 BBA: Management/Hr

MTSU - Murfreesboro, TN

EDUCATION

SKILLS

SKILLS

Customer Service Experienced Computer Skills Experienced Customer Relations Experienced



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