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Customer Service Help Desk, IT Technician

Philadelphia, Pennsylvania, United States
February 13, 2018

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Dallas Cantland

***A W. Norris St

Philadelphia, PA 19122



Bring my 20+ years of experience to work for your environment. Specialized in maintenance and operation of Polycom video conference equipment over the last 12yrs. I've gained exceptional knowledge in PC Hardware/Peripheral troubleshooting and support as a bonus to your needs. Experience with Microsoft Windows environments. Exposure to Linux and Macintosh Operating environments as well.

Professional Experience

Video-conference Coordinator Phila, PA 11/2004 – 1/31/2018 Blank, Rome LLP

Maintain and operate Polycom video conference equipment for an international law firm in a challenging, fast paced legal environment.

Help Desk Technician Phila, PA 8/2000 – 11/2004 Blank, Rome LLP

Help Desk levels 1 & 2. Hardware/Software and peripheral deployment and troubleshooting + Audio/Visual and Video Conferencing set ups in a MS-Windows 2000/NT environment. I was part of a 6 man team servicing 1,200+ users in a challenging, fast-paced, legal environment.

PC Technician Phila, PA 9/1995 – 6/2000 Judge Technical Services

Various contract positions throughout the Philadelphia area at various clients.

PC Technician Phila, PA 11/1993 - 9/1995 Blank, Rome, Comisky & McCauley

Supported the day to day needs of 600+ users in a mid-sized Legal Environment plus audio/visual setups. The legal environment is fast-paced at this level, and not for the faint of heart. The focus is to grow the firm into a larger, more competitive venture in as little time as possible. Luckily, the technology was just beginning to get complicated. Windows 3.1 was state of the art!

PC Systems Liaison Phila, PA 1/1989 - 11/1993 HHL Financial Services\ Hayt, Hayt & Landau

7 PC's as a test for migrating from a mainframe environment. Also handled all modular equipment problems including phones, fax, dumb terminals, copiers, etc. Responsible for training personnel on PC hardware and software usage. Maintained a link between PC's and mainframe. Also maintained a link between dumb terminals and Hub in NYC. Also ran credit reports. This was a split company. A collections agency as well as a small law firm. To say I wore multiple hats would be an understatement.


Fred Pryor Seminars [CareerTrack]

How to Deal with Difficult People 08/26/16

Compu Master Courses

Giving Exceptional Customer Service Philadelphia, PA 6/2003

Implementing MS Windows 2000 Pro/Server Philadelphia, PA 1/2003

MS Windows 2000 Network & OS Essentials Philadelphia, PA 11/2002

Supporting,Troubleshooting & Optimizing Win 2K Philadelphia, PA 5/2002

PSI Institute (Programming Systems Institute of NY) Philadelphia, PA 11/1986 - 5/1987

Instruction in the following computer languages; Cobol and RPG II. Also instruction in Dbase and VSE. Multiple Achievement awards were granted during graduation. Although I successfully completed the course, I found programming less attractive than computer hardware.

Abraham Lincoln High Philadelphia, PA 06/1982

References available upon request.

Interests & Hobbies

My main interests are drumming, motorcycles, bicycling and computers centering on the Linux operating system. I've been a drummer for as long as I can remember, and have traveled this country and Canada multiple times. I've been on the Jenny Jones television show, played Lollapalooza in 1995 and have been written about in articles both news paper and print/online magazines. Jack Osbourne of TV's the Osbournes has even worn my old band's t-shirt in their reality TV show. I have built and tweaked my own systems since the Commodore 64 days.

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