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Customer Service Representative

Rock Hill, South Carolina, United States
February 13, 2018

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Shana L. Hemphill

*** ******* **** 803-***-****

Rock Hill, SC 29730


StyleTrends Barber Academy: Masters in Professional Cosmetology


Data Entry

Perform Financial Analysis

Effective Communication

Active Listener

Customer Service

Attention to Detail

Proficient Microsoft Office


Customer Service Management

Client Relationship Management

Excellent at Problem Solving

Delivers High-Impact Presentations

Strong Negotiation Skills


Salon Essentials Rock Hill, SC 02/2007-Present Hair Expert

Assist and provide customers with exceptional cosmetology duties to include but are not limited to washing, drying, curling, all hair types

Adequately knowledgeable of past and current hairstyles and trends

Expert of head messages, color applications, setting rollers and basic blow dry techniques

Maintain steady work flow with precise scheduling and appointment satisfaction

Brothers Air and Plumbing Rock Hill, SC 05/2013-12/2015 Customer Service Representative

Possess ability to multi-task in a fast-paced environment

Provide professionalism and excellent customer service when communicating with consumers

Performed data entry

Challenged to work on specific projects and meet deadline criteria

Provided routine clerical duties

Humana Insurance Charlotte, NC 11/2011-03/2013 Billing and Enrollment Specialist

Exercised excellent time management skills when obtaining and processing laboratory specimens

Utilized multiple software applications to complete various tasks as needed

Abided within the regulations of HIPAA when dealing with patient information

Assigned to train new employees

Possessed ability to perform tasks with limited supervision

Dollar General Rock Hill, SC 09/2007-10/2008 Customer Service Representative

Helped customers while maintaining a professional and positive attitude

Performed store maintenance and operated cash register transactions

Understood safety and policies to uphold company regulations and protocols

Provided effective interpersonal and oral and written communication skills


Obtained Masters in Professional Cosmetology from the StyleTrends Barber Academy

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