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Customer Service Representative

Kincaid, West Virginia, 25119, United States
February 13, 2018

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Mary J. Bailey

*** ******* ****

Kincaid, WV **119

Phone: 304-***-****



I am a Call Center Representative versed in customer support in high call volume environments. I have excellent telephone etiquette, computer skills, professionalism, & patience. I will do everything in my power to ensure customer satisfaction and make them feel valued.

I am a mature and motivated person that is trustworthy, hardworking, and have a can do attitude with a upbeat personality .


Telecommunications knowledge Hard work ethics

Hard work ethics Team player

Strong organizational skills Ability to multitask

High customer service standards Retail experience

Troubleshooting skills Friendly & Courteous

Devoted to integrity Adaptive team player


Active listening skills

Call center experience


October 2016 to May 2017

IBEX/Global Beckley, WV

Customer Service Representative

Maintained up-to-date records. Addressed customer inquiries timely and accurately. Provided correct information in response to customer

inquiries. Properly directed calls to correct department and improved call flow in queues. Maintained high professionalism when dealing

with upset customers. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Made reasonable

procedure exceptions to accommodate unusual customer requests and exceed customer satisfaction goals.

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