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Customer Service Manager

Location:
Dubai, Dubai, United Arab Emirates
Salary:
4500dhs
Posted:
February 13, 2018

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Resume:

HOSPITALITY IS NOT A JOB, IT IS A WAY OF LIFE, IT IS AN ATTITUDE

PALAZZO VERSACE DUBAI

P.O.BOX. 123431, DUBAI – UAE

Curriculum Vitae

PERSONAL PROFILE

Name : Lucky Sabasaba

Date of Birth : 14th July, 1976

Nationality : Tanzanian

E-mail : ac4gfr@r.postjobfree.com

Phone : +971-*********

OBJECTIVES

Highly motivated, team player, experienced in customer service looking for job as a Butler Manager in your respective company Promising to be productive.

EDUCATIONAL BACKGROUND

2002– May : (High School )

Awarded an advanced certificate in HGL History, Geography and Literature

2001 – May : (Advanced Diploma)

Awarded an advanced diploma in Hotel Management and Tourism in African College of Hospitality and Tourism Management

2004 – July :Advanced Diploma in Hotel Management and Tourism

WORK EXPERIENCE

Dec 2002 to Dec 2007 HEAD WAITER SHERATON HOTEL IN SOUTH AFRICA

Confidently, I managed to lead a group of 25 staffs in our restaurant, focusing on motivating, training and encourage our staffs that they can do.

Feb 2008 to 2012 BUTLER EMIRATES PALACE HOTEL

.Welcoming guest upon arrival and offer room orientation

.Assist guest with packing and unpacking service

.Do reservation for the guest in restaurant, Spa

.To be a coordinator of guest and our hotel

July 2012 -2015 BUTLER SUPERVISOR EMIRATES PALACE HOTEL IN UAE

I was promoted to handle butler in the Palace (for VIP and Government delegations) having confidence and experience of handling presidents, kings, celebrities and business guests.

May 2015-to date BUTLER SUPERVISOR PALAZZO VERSACE DUBAI

To give training and keep records of all training programs, to conduct daily briefing to all butler and encouraging them to work as a team.

To prepare arrival and departure gifts to be given to all guests, to make sure all arrival rooms are well keeps our amenities.

To report any default of safety or hygiene to a person concerned.

To host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner

Strong Team Leading and Guest Relation management

Follow up Guest Complaints

Measure and Monitor Colleagues Operational performance

Conducting Briefing and assign butlers on the floors

To prepare traces and discuss with butlers during briefings

AREAS OF EXPERTISE

Marketing and promotion (I am in Emirates Palace advertisement you can see through YouTube)

Team building leadership.

Customer service.

Food production and HAACCP.

Safety, firefighting and evacuation.

Good at Opera system

Good at conducting briefing

LINGUISTIC ABILITY

Swahili Native Speaker

English Near Native Speaker

xhosa Semi Native Speaker

REFERENCES

Mr. Assad.

Duty Manager

Palazzo Versace Dubai-UAE

+971*********



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