HOSPITALITY IS NOT A JOB, IT IS A WAY OF LIFE, IT IS AN ATTITUDE
PALAZZO VERSACE DUBAI
P.O.BOX. 123431, DUBAI – UAE
Name : Lucky Sabasaba
Date of Birth : 14th July, 1976
Nationality : Tanzanian
E-mail : email@example.com
Phone : +971-*********
Highly motivated, team player, experienced in customer service looking for job as a Butler Manager in your respective company Promising to be productive.
2002– May : (High School )
Awarded an advanced certificate in HGL History, Geography and Literature
2001 – May : (Advanced Diploma)
Awarded an advanced diploma in Hotel Management and Tourism in African College of Hospitality and Tourism Management
2004 – July :Advanced Diploma in Hotel Management and Tourism
Dec 2002 to Dec 2007 HEAD WAITER SHERATON HOTEL IN SOUTH AFRICA
Confidently, I managed to lead a group of 25 staffs in our restaurant, focusing on motivating, training and encourage our staffs that they can do.
Feb 2008 to 2012 BUTLER EMIRATES PALACE HOTEL
.Welcoming guest upon arrival and offer room orientation
.Assist guest with packing and unpacking service
.Do reservation for the guest in restaurant, Spa
.To be a coordinator of guest and our hotel
July 2012 -2015 BUTLER SUPERVISOR EMIRATES PALACE HOTEL IN UAE
I was promoted to handle butler in the Palace (for VIP and Government delegations) having confidence and experience of handling presidents, kings, celebrities and business guests.
May 2015-to date BUTLER SUPERVISOR PALAZZO VERSACE DUBAI
To give training and keep records of all training programs, to conduct daily briefing to all butler and encouraging them to work as a team.
To prepare arrival and departure gifts to be given to all guests, to make sure all arrival rooms are well keeps our amenities.
To report any default of safety or hygiene to a person concerned.
To host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner
Strong Team Leading and Guest Relation management
Follow up Guest Complaints
Measure and Monitor Colleagues Operational performance
Conducting Briefing and assign butlers on the floors
To prepare traces and discuss with butlers during briefings
AREAS OF EXPERTISE
Marketing and promotion (I am in Emirates Palace advertisement you can see through YouTube)
Team building leadership.
Food production and HAACCP.
Safety, firefighting and evacuation.
Good at Opera system
Good at conducting briefing
Swahili Native Speaker
English Near Native Speaker
xhosa Semi Native Speaker
Palazzo Versace Dubai-UAE